Exam 5: Listening and Responding

You provide _____ support to someone when you listen with sensitivity and empathy and then follow up with messages of comfort or confirmation. This lets a person know that he or she is valued.

Hearing is a _____ process.

When Don asked his boss for information, he noticed his boss's answers tended to ramble on. This frustrated Don when all he wanted was information. Don's listening style would be described as _____.

Social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of another.

Analytical listeners like to reach a conclusion before hearing all the facts.

Empathic responses require a listener to understand his or her communication partner's emotional state.

Questioning the assumptions underlying a message is known as _____.

How does a meta-message (or meta-communication) help us to understand?

Identify and describe two strategies to help you respond empathically.

Joshua called his uncle to get instructions for driving to the airport. It was important to him to know which highways to take, which terminal to go to, and where to park. Joshua's listening goal was to _____.

In the listening process, after a listener selects a sound, he or she will _____ to it.

Restating in your own words what you think the other person is saying is called _____.

There is evidence that listening skills correlate with academic ability.

Keri really enjoys talking with people, learning how they feel about a topic, and sharing personal information. How would you describe Keri's listening style?

List and define the five steps of the listening process.

Americans spend approximately 90 percent of their day communicating. Of that 90 percent, what percent of the time do they spend listening?

The process of social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of others.

On his way to class, Isaac overheard his professor in the hallway discussing those "radical Bible thumpers" with a fellow professor. Isaac felt a personal sting and just couldn't get the sound of that phrase out of his mind. Later, while in the professor's class, he found that he was taking poor notes and really didn't understand the lecture for that day. Which of the following best describes the cause of Isaac's failure to listen in class?

Identify and explain the three steps of the process for improving your listening.

The stage of listening in which we maintain a sustained focus on a particular sound or message is _____.