Question 1

Which of the following statements is LEAST-Likely true?

Accepted Answer

A)  Older vehicles are written up as a total loss more than late model vehicles. 
B)  The first critical decision that the estimator must make is the repairability of the vehicle. 
C)  The auto industry "NADA book" lists the market values for used vehicles in various conditions. 
D)  The customer usually determines whether a vehicle is a total loss. 
A)  Older vehicles are written up as a total loss more than late model vehicles. 
B)  The first critical decision that the estimator must make is the repairability of the vehicle. 
C)  The auto industry "NADA book" lists the market values for used vehicles in various conditions. 
D)  The customer usually determines whether a vehicle is a total loss.

Question 2

Many insurance policies contain a(n) _________________________, which means that the owner is responsible for a given amount of the bill, usually the first $100 to $500.

Accepted Answer

The answer of Many insurance policies contain a(n) _________________________, which...

Question 3

Most part programs are aimed at reducing the cost of automotive collision repairs.

Accepted Answer

A) True 
 B)False

Question 4

What is one of the first things that you have to do with the customer?

Accepted Answer

A)  start the estimate 
B)  establish a cooperative attitude 
C)  discuss warranty 
D)  collect information about the accident 
A)  start the estimate 
B)  establish a cooperative attitude 
C)  discuss warranty 
D)  collect information about the accident

Question 5

A(n) ____ is a preset amount of time and money charged for a specific repair operation.

Accepted Answer

A)  deductible clause 
B)  estimate 
C)  work order 
D)  flat rate 
A)  deductible clause 
B)  estimate 
C)  work order 
D)  flat rate

Question 6

Radiators are commonly damaged in front collisions.

Accepted Answer

A) True 
 B)False

Question 7

A(n) _________________________ is software (computer instructions) that will automatically help to find the parts needed and the labor rates and calculate the total cost for the repairs.

Accepted Answer

The answer of A(n) _________________________ is software (computer instructions) that...

Question 8

While having a discussion, Technician A says that a total loss occurs when the cost of the repairs is less than the value of the vehicle.Technician B says that newer vehicles are written up as a total loss more
Than older model vehicles .Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B 
A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 9

The ____ is a printed form that outlines the procedures that should be taken to return the vehicle to its preaccident condition.

Accepted Answer

A)  operating instruction sheet 
B)  MSDS 
C)  work order 
D)  mechanical instruction sheet 
A)  operating instruction sheet 
B)  MSDS 
C)  work order 
D)  mechanical instruction sheet

Question 10

A part category in service data contains information on a single type of part.

Accepted Answer

A) True 
 B)False

Question 11

While having a discussion, Technician A says that job overlap means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.Technician B says that with job overlap, estimating guide's flat-rate labor times do not need to be reduced.Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B 
A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 12

The term laptop computer is used to describe a powerful computer capable of storing and processing extremely large amounts of data.

Accepted Answer

A) True 
 B)False

Question 13

A lot of estimating software now have ________ to download on the tablets.

Accepted Answer

A)  apps 
B)  images 
C)  imaging software 
D)  estimating guides 
A)  apps 
B)  images 
C)  imaging software 
D)  estimating guides

Question 14

Provide a definition for the term downloading.

Accepted Answer

Downloading means to hardwire

Question 15

In modern vehicles, air bags commonly deploy from all of the following EXCEPT:

Accepted Answer

A)  the door panels 
B)  the windshield 
C)  the seats 
D)  the steering wheel 
A)  the door panels 
B)  the windshield 
C)  the seats 
D)  the steering wheel

Question 16

The ____ generally includes all body parts from the front bumper to the rear of the fenders.

Accepted Answer

A)  front right fender 
B)  front clip assembly 
C)  wheel opening molding 
D)  nameplate 
A)  front right fender 
B)  front clip assembly 
C)  wheel opening molding 
D)  nameplate

Question 17

_________________________ means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.

Accepted Answer

The answer of _________________________ means that replacement of one part...

Question 18

The front suspension category of the service data contains all of the following EXCEPT:

Accepted Answer

A)  springs 
B)  shocks 
C)  radiators 
D)  A-arms 
A)  springs 
B)  shocks 
C)  radiators 
D)  A-arms

Question 19

Estimators typically use a _________ or other hand-held electronic device to input data while discussing repairs with the customer.

Accepted Answer

A)  Tablet 
B)  Bar code reader 
C)  Scan Tool 
D)  Camera 
A)  Tablet 
B)  Bar code reader 
C)  Scan Tool 
D)  Camera

Question 20

Which of the following statements is LEAST-Likely true?

Accepted Answer

A)  Often, in the case of unibody cars, related damage is not near the area of impact, but some distance away. 
B)  Badly damaged fan blades and pulleys can clue you in to a damaged engine water pump. 
C)  New tires should not be listed in an estimate. 
D)  Front motor mounts can be sheared even though the engine resettles back into position, hiding this type of damage. 
A)  Often, in the case of unibody cars, related damage is not near the area of impact, but some distance away. 
B)  Badly damaged fan blades and pulleys can clue you in to a damaged engine water pump. 
C)  New tires should not be listed in an estimate. 
D)  Front motor mounts can be sheared even though the engine resettles back into position, hiding this type of damage.

Exam 25: Damage Analysis and Estimating Service

Which of the following statements is LEAST-Likely true?

Many insurance policies contain a(n) _________________________, which means that the owner is responsible for a given amount of the bill, usually the first $100 to $500.

Most part programs are aimed at reducing the cost of automotive collision repairs.

What is one of the first things that you have to do with the customer?

A(n) ____ is a preset amount of time and money charged for a specific repair operation.

Radiators are commonly damaged in front collisions.

A(n) _________________________ is software (computer instructions) that will automatically help to find the parts needed and the labor rates and calculate the total cost for the repairs.

While having a discussion, Technician A says that a total loss occurs when the cost of the repairs is less than the value of the vehicle.Technician B says that newer vehicles are written up as a total loss more Than older model vehicles .Who is correct?

The ____ is a printed form that outlines the procedures that should be taken to return the vehicle to its preaccident condition.

A part category in service data contains information on a single type of part.

The term laptop computer is used to describe a powerful computer capable of storing and processing extremely large amounts of data.

A lot of estimating software now have ________ to download on the tablets.

Provide a definition for the term downloading.

In modern vehicles, air bags commonly deploy from all of the following EXCEPT:

The ____ generally includes all body parts from the front bumper to the rear of the fenders.

_________________________ means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.

The front suspension category of the service data contains all of the following EXCEPT:

Estimators typically use a _________ or other hand-held electronic device to input data while discussing repairs with the customer.

Which of the following statements is LEAST-Likely true?

Collision Repair: Introduction and Careers

Shop Safety

Vehicle Construction Technology

Service Information, Specifications, and Measurements

Hand Tools

Power Tools and Equipment

Compressed Air System Technology

Collision Repair Materials and Fasteners

Outer Body Panel Service

Door, Roof, and Moveable Glass Service

Repairing Sheet Metal

Using Body Fillers

Plastic Repair

Passenger Compartment Service

Welding Technology

Structural Glass Service

Bodyframe Damage Measurement

Unibodyframe Repair and Realignment

Welded Panel Replacement

Restoring Corrosion Protection

Chassis Service and Wheel Alignment

Electrical System Operation and Service

Restraint System Operation

Hybrid and Electric Vehicle Service

Refinishing Equipment

Surface Preparation and Masking

Refinishing Procedures

Color Matching and Custom Painting

Paint Problems and Final Detailing

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