Question 1

Conflict is a normal, inevitable part of most interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 2

The opposite or unproductive communication of focus on specific issues is:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 3

Identify the following:
-Loyalty response

Accepted Answer

The term "loyalty response" is not a wid

Question 4

All of the following are forms of constructive communication EXCEPT:

Accepted Answer

A)  counterproposals 
B)  sensitive listening 
C)  compromises 
D)  dual perspective 
E)  asking for clarification 
A)  counterproposals 
B)  sensitive listening 
C)  compromises 
D)  dual perspective 
E)  asking for clarification

Question 5

What are the characteristics of forgiveness? How is forgiveness a part of conflict? Describe an example from your own experiences in forgiveness was part of the conflict process.

Accepted Answer

Douglas Kelley argues that forgiveness i

Question 6

The opposite or unproductive communication of recognition of each other is:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 7

Which one of the following statements is true about conflict in relationships?

Accepted Answer

A)  Disagreement must be expressed directly for conflict to exist. 
B)  Conflict is inevitable in all interpersonal relationships. 
C)  Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. 
D)  Wanting to resolve differences is not essential for conflict to be present. 
E)  Healthy relationships have little to no conflict. 
A)  Disagreement must be expressed directly for conflict to exist. 
B)  Conflict is inevitable in all interpersonal relationships. 
C)  Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. 
D)  Wanting to resolve differences is not essential for conflict to be present. 
E)  Healthy relationships have little to no conflict.

Question 8

What are some ways for handling workplace conflict effectively?

Accepted Answer

"Conflict in the workplace". Dr. Hendrie

Question 9

Identify the following:
-lose-lose

Accepted Answer

A lose-lose situation is a scenario in w

Question 10

The opposite or unproductive communication of frequent interruptions is:

Accepted Answer

A)  infrequent interruptions 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  infrequent interruptions 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 11

Conflict exists if people have differences.

Accepted Answer

A) True 
 B)False

Question 12

All of the following are conflict management skills. EXCEPT:

Accepted Answer

A)  listen mindfully 
B)  communicate supportively 
C)  own your feelings, thoughts, and issues 
D)  look for points of disagreement 
E)  imagine how you will feel in the future 
A)  listen mindfully 
B)  communicate supportively 
C)  own your feelings, thoughts, and issues 
D)  look for points of disagreement 
E)  imagine how you will feel in the future

Question 13

Identify the following:
-voice response

Accepted Answer

Voice response refers to a system's or d

Question 14

Identify the following:
-Contracting

Accepted Answer

The term "contracting" generally refers

Question 15

Discuss and explain the different responses to conflict.

Accepted Answer

Conflict patterns are influenced by how

Question 16

All of the following are forms of unproductive communication EXCEPT:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 17

The opposite or unproductive communication of sensitive listening is:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 18

People who manage conflict unproductively often become embroiled in metacommunication and can't get back to the issues.

Accepted Answer

A) True 
 B)False

Question 19

Mainstream culture in the United States emphasizes assertiveness and individuality.

Accepted Answer

A) True 
 B)False

Question 20

Cross-complaining occurs when one person's complaint is met by a countercomplaint.

Accepted Answer

A) True 
 B)False

Conflict is a normal, inevitable part of most interpersonal relationships.

The opposite or unproductive communication of focus on specific issues is:

Identify the following: -Loyalty response

All of the following are forms of constructive communication EXCEPT:

What are the characteristics of forgiveness? How is forgiveness a part of conflict? Describe an example from your own experiences in forgiveness was part of the conflict process.

The opposite or unproductive communication of recognition of each other is:

Which one of the following statements is true about conflict in relationships?

What are some ways for handling workplace conflict effectively?

Identify the following: -lose-lose

The opposite or unproductive communication of frequent interruptions is:

Conflict exists if people have differences.

All of the following are conflict management skills. EXCEPT:

Identify the following: -voice response

Identify the following: -Contracting

Discuss and explain the different responses to conflict.

All of the following are forms of unproductive communication EXCEPT:

The opposite or unproductive communication of sensitive listening is:

People who manage conflict unproductively often become embroiled in metacommunication and can't get back to the issues.

Mainstream culture in the United States emphasizes assertiveness and individuality.

Cross-complaining occurs when one person's complaint is met by a countercomplaint.

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Mindful Listening

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters

Exam 9: Managing Conflict in Relationships

Conflict is a normal, inevitable part of most interpersonal relationships.

The opposite or unproductive communication of focus on specific issues is:

Identify the following: -Loyalty response

All of the following are forms of constructive communication EXCEPT:

What are the characteristics of forgiveness? How is forgiveness a part of conflict? Describe an example from your own experiences in forgiveness was part of the conflict process.

The opposite or unproductive communication of recognition of each other is:

Which one of the following statements is true about conflict in relationships?

What are some ways for handling workplace conflict effectively?

Identify the following: -lose-lose

The opposite or unproductive communication of frequent interruptions is:

Conflict exists if people have differences.

All of the following are conflict management skills. EXCEPT:

Identify the following: -voice response

Identify the following: -Contracting

Discuss and explain the different responses to conflict.

All of the following are forms of unproductive communication EXCEPT:

The opposite or unproductive communication of sensitive listening is:

People who manage conflict unproductively often become embroiled in metacommunication and can't get back to the issues.

Mainstream culture in the United States emphasizes assertiveness and individuality.

Cross-complaining occurs when one person's complaint is met by a countercomplaint.

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Mindful Listening

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters