Exam 9: Managing Conflict in Relationships

Research has shown that forgiveness is a major influence on how or whether relationships progress.

A common form of covert conflict is passive aggression, which is acting aggressively while denying feelings or acting aggressive.

Ineffective communication can hurt individuals, damage relationships, and undermine the possibility of resolving problems.

Identify the following: -Exit response

In regards to on the job conflict, it is ____.

In this stage, the foundation of constructive management of conflict is established long before a specific disagreement is aired.

The win-win conflict style is always the best approach.

Women are more likely than men to use coercive tactics, both verbal and physical, to avoid discussing problems and to force their resolutions on others.

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

In Chapter 9, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Constructive conflict communication includes:

Identify the following: -win-win

In constructive conflict communication, people use metacommunication to keep the discussion on track.

The opposite or unproductive communication of negative affect is:

In a game called "blemish", one person pretends to complimentary but actually puts the other person down.