Exam 5: Talent Management, Training, and Development

The fire fighters of Lake Hogan Fire Department train constantly to keep their skills honed so that they can respond quickly to sudden changes in an emergency situation. This best exemplifies:

Mention one disadvantage of e-learning and suggest a method of overcoming that disadvantage.

If talent management is effective in a firm, it is most likely that:

The nature of a business and the environment in which it operates has a bearing on the strategies used for talent management.

Talent management is growing in importance because it is concerned with the attraction, development, and retention of human resources.

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

When opportunities for promotion are scarce, a good way to keep employees motivated and develop their talents within the organization is:

When is a career plateau most likely to occur?

Succession planning focuses both on emergency replacements for critical positions and making sure that other successors will be ready with some additional development.

The most common method of delivering training at all levels in an organization is:

Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies:

Wilderness excursions as a development tool:

Gerald is confused as to why his 28-year-old daughter is changing jobs for the third time since she graduated from college. His daughter tells him that she has learned everything she could from her current job and that it is time to move on. Gerald's daughter is in the stage of her career where most people's needs and concerns are:

Encapsulated development occurs when a single work unit in an organization is used to pilot test new training programs.

Unions view cross training unfavorably primarily because:

Active practice occurs when trainees perform job-related tasks and duties during training.

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by:

Senior managers and executives are often hired from outside a firm because:

Which of the following statements is true about e-learning?

How does development differ from training?