Question 1

The _____ occurs when a rater gives greater weight to information received first when appraising an individual's performance.

Accepted Answer

A)  leniency error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error 
A)  leniency error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error C

Question 2

A major concern for managers in performance management is how to emphasize the positive aspects of the employee's performance while still discussing ways to make needed improvements.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is true of performance standards?

Accepted Answer

A)  Only numerical performance standards can be established. 
B)  Performance standards should be established while the work is being performed. 
C)  Only nonnumerical performance standards can be established. 
D)  Performance standards should be established before the work is performed. 
A)  Only numerical performance standards can be established. 
B)  Performance standards should be established while the work is being performed. 
C)  Only nonnumerical performance standards can be established. 
D)  Performance standards should be established before the work is performed. D

Question 4

_____ can help make a manager more responsive toward employees.

Accepted Answer

A)  Rating of supervisors by subordinates 
B)  Self-rating 
C)  Peer rating 
D)  Rating of subordinates by supervisors 
A)  Rating of supervisors by subordinates 
B)  Self-rating 
C)  Peer rating 
D)  Rating of subordinates by supervisors

Question 5

The _____ occurs when a rater gives all employees an average rating.

Accepted Answer

A)  leniency error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error 
A)  leniency error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error

Question 6

Describe Multisource/360-degree rating.

Accepted Answer

Multisource rating, or 360-degree feedba

Question 7

Luke, an HR manager at Rexi LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has established objectives that are realistically attainable. Which of the following is typically the next step for Luke?

Accepted Answer

A)  Continuing performance discussions 
B)  Development of performance standards 
C)  Determining a satisfactory level of performance 
D)  Job review and agreement 
A)  Continuing performance discussions 
B)  Development of performance standards 
C)  Determining a satisfactory level of performance 
D)  Job review and agreement

Question 8

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

Accepted Answer

A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error 
A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error

Question 9

Define performance management. What should a performance management system do?

Accepted Answer

Performance management is a series of ac

Question 10

Define performance standards.

Accepted Answer

Performance standards define the expecte

Question 11

One concern of multisource rating is that those peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

Accepted Answer

A) True 
 B)False

Question 12

Companies must only use multisource feedback primarily as an administrative tool.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is typically the first stage in implementing a guided self-appraisal system using MBO?

Accepted Answer

A)  Continuing performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement 
A)  Continuing performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement

Question 14

Describe graphic rating scale.

Accepted Answer

The graphic rating scale allows the rate

Question 15

Describe the different types of performance information.

Accepted Answer

Managers can use three different types o

Question 16

Describe the features required in an effective performance management system.

Accepted Answer

To be effective, a performance managemen

Question 17

Which of the following is an example of results-based information?

Accepted Answer

A)  Teamwork 
B)  Initiative 
C)  Customer satisfaction 
D)  Sales volume 
A)  Teamwork 
B)  Initiative 
C)  Customer satisfaction 
D)  Sales volume

Question 18

Discuss management by objectives.

Accepted Answer

Management by objectives (MBO) specifies

Question 19

Which of the following belongs to the descriptive category in graphic rating scales?

Accepted Answer

A)  Decision making 
B)  Employee development 
C)  Quantity of work 
D)  Communication effectiveness 
A)  Decision making 
B)  Employee development 
C)  Quantity of work 
D)  Communication effectiveness

Question 20

The _____ is the tendency to rate people relative to one another rather than against performance standards.

Accepted Answer

A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error 
A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error

The _____ occurs when a rater gives greater weight to information received first when appraising an individual's performance.

A major concern for managers in performance management is how to emphasize the positive aspects of the employee's performance while still discussing ways to make needed improvements.

Which of the following is true of performance standards?

_____ can help make a manager more responsive toward employees.

The _____ occurs when a rater gives all employees an average rating.

Describe Multisource/360-degree rating.

Luke, an HR manager at Rexi LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has established objectives that are realistically attainable. Which of the following is typically the next step for Luke?

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

Define performance management. What should a performance management system do?

Define performance standards.

One concern of multisource rating is that those peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

Companies must only use multisource feedback primarily as an administrative tool.

Which of the following is typically the first stage in implementing a guided self-appraisal system using MBO?

Describe graphic rating scale.

Describe the different types of performance information.

Describe the features required in an effective performance management system.

Which of the following is an example of results-based information?

Discuss management by objectives.

Which of the following belongs to the descriptive category in graphic rating scales?

The _____ is the tendency to rate people relative to one another rather than against performance standards.

HRS Role, Strategy, and Planning

Equal Employment Opportunity and Discrimination

Workforce, Jobs, and Retention

Staffing: Recruiting and Selection

Talent Management, Training, and Development

Total Rewards and Compensation

Variable Pay, Executive Compensation, and Benefits

Risk Management, Worker Protection, and Employee Relations

Unionmanagement Relations and Grievances

Filters

Exam 6: Performance Management and Appraisal

The _____ occurs when a rater gives greater weight to information received first when appraising an individual's performance.

A major concern for managers in performance management is how to emphasize the positive aspects of the employee's performance while still discussing ways to make needed improvements.

Which of the following is true of performance standards?

_____ can help make a manager more responsive toward employees.

The _____ occurs when a rater gives all employees an average rating.

Describe Multisource/360-degree rating.

Luke, an HR manager at Rexi LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has established objectives that are realistically attainable. Which of the following is typically the next step for Luke?

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

Define performance management. What should a performance management system do?

Define performance standards.

One concern of multisource rating is that those peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

Companies must only use multisource feedback primarily as an administrative tool.

Which of the following is typically the first stage in implementing a guided self-appraisal system using MBO?

Describe graphic rating scale.

Describe the different types of performance information.

Describe the features required in an effective performance management system.

Which of the following is an example of results-based information?

Discuss management by objectives.

Which of the following belongs to the descriptive category in graphic rating scales?

The _____ is the tendency to rate people relative to one another rather than against performance standards.

HRS Role, Strategy, and Planning

Equal Employment Opportunity and Discrimination

Workforce, Jobs, and Retention

Staffing: Recruiting and Selection

Talent Management, Training, and Development

Total Rewards and Compensation

Variable Pay, Executive Compensation, and Benefits

Risk Management, Worker Protection, and Employee Relations

Unionmanagement Relations and Grievances

Filters