Question 1

Which of the following inferences is NOT true about the effects of increasing division of labor?

Accepted Answer

A) It produces vertical differentiation within organizations based on power. 
B) Some researchers argue that the purpose of increasing division of labor is to lessen workers' skills and thus lower wages. 
C) With the growth of large enterprises, direct personal control is replaced by extended methods of control. 
D) Workers develop a greater sense of autonomy. 
E) Some jobs are deskilled. 
A) It produces vertical differentiation within organizations based on power. 
B) Some researchers argue that the purpose of increasing division of labor is to lessen workers' skills and thus lower wages. 
C) With the growth of large enterprises, direct personal control is replaced by extended methods of control. 
D) Workers develop a greater sense of autonomy. 
E) Some jobs are deskilled. D

Question 2

Scientific management is most consistent with

Accepted Answer

A) direct personal control. 
B) the social division of labor. 
C) foreman's control. 
D) technical control. 
E) contingency theory. 
A) direct personal control. 
B) the social division of labor. 
C) foreman's control. 
D) technical control. 
E) contingency theory. D

Question 3

Organizational internal labor markets

Accepted Answer

A) keep production within the U.S. 
B) consist of promoting workers up job ladders within the company. 
C) do not rely on outside professional or technical training to generate initial skills. 
D) recruit new workers largely through personal networks. 
E) recruit new workers through intergenerational occupational inheritance. 
A) keep production within the U.S. 
B) consist of promoting workers up job ladders within the company. 
C) do not rely on outside professional or technical training to generate initial skills. 
D) recruit new workers largely through personal networks. 
E) recruit new workers through intergenerational occupational inheritance. B

Question 4

Apprenticeship is most likely to be associated with

Accepted Answer

A) craft technology. 
B) mass-production technology. 
C) scientific management. 
D) simple tool technology. 
E) electronic technology. 
A) craft technology. 
B) mass-production technology. 
C) scientific management. 
D) simple tool technology. 
E) electronic technology.

Question 5

Operations technology is

Accepted Answer

A) the people and machinery that produce a good or service, and the rules and procedures that pattern their use. 
B) the same as organizational structure. 
C) a term that describes manufacturing only. 
D) the predecessor to microchip technology. 
E) the technology used by line managers instead of staff managers. 
A) the people and machinery that produce a good or service, and the rules and procedures that pattern their use. 
B) the same as organizational structure. 
C) a term that describes manufacturing only. 
D) the predecessor to microchip technology. 
E) the technology used by line managers instead of staff managers.

Question 6

Carl is one of the most valuable carpenters on the work site.He is the one the foreman turns to when there is a particularly difficult piece of work.Smoking is not allowed on the job site, but everyone knows that Carl sometimes goes behind the construction shack to have a smoke.The foreman never mentions it.The foreman's behavior is

Accepted Answer

A) illegal discrimination. 
B) bureaucratic rigidity. 
C) an indulgency pattern. 
D) whistle-blowing. 
E) resistance. 
A) illegal discrimination. 
B) bureaucratic rigidity. 
C) an indulgency pattern. 
D) whistle-blowing. 
E) resistance.

Question 7

Which of the following is NOT considered part of scientific management?

Accepted Answer

A) one best way to do every task 
B) observing workers 
C) owners regain direct control of how to do work 
D) training less-skilled workers to do a specific task 
E) emphasize intrinsic rewards 
A) one best way to do every task 
B) observing workers 
C) owners regain direct control of how to do work 
D) training less-skilled workers to do a specific task 
E) emphasize intrinsic rewards

Question 8

The skill level of a job is generally measured in terms of:
A. substantive complexity
B. autonomy
C. pay level
D. grades earned in school

Accepted Answer

A) A & B 
B) A & C 
C) B & C 
D) C & D 
E) B & D 
A) A & B 
B) A & C 
C) B & C 
D) C & D 
E) B & D

Question 9

Theory X:

Accepted Answer

A) refers to human relations theories of organization. 
B) relies on economic manipulation. 
C) relies on social manipulation. 
D) is referred to as Theory Z when combined with Theory Y. 
E) claims that productivity arises from workers, not procedures. 
A) refers to human relations theories of organization. 
B) relies on economic manipulation. 
C) relies on social manipulation. 
D) is referred to as Theory Z when combined with Theory Y. 
E) claims that productivity arises from workers, not procedures.

Question 10

What is/are the important way(s) in which workers acquire skills?

Accepted Answer

A) formal schooling 
B) friends, hobbies, experiences outside work 
C) informal on-the-job training 
D) both a and c 
E) both a and b 
A) formal schooling 
B) friends, hobbies, experiences outside work 
C) informal on-the-job training 
D) both a and c 
E) both a and b

Question 11

Technology and organization are two sides of the same coin, which is called

Accepted Answer

A) labor relations. 
B) social relations of production. 
C) economic relations. 
D) industrial relations. 
E) operational relations. 
A) labor relations. 
B) social relations of production. 
C) economic relations. 
D) industrial relations. 
E) operational relations.

Question 12

Skill consists of

Accepted Answer

A) job complexity 
B) job diversity 
C) job autonomy 
D) both a and b 
E) a, b, and c 
A) job complexity 
B) job diversity 
C) job autonomy 
D) both a and b 
E) a, b, and c

Question 13

If an organization is top-heavy with managers,

Accepted Answer

A) then it uses a matrix form of organization. 
B) then it has a high ratio of supervisors to production workers. 
C) then it has life-time employment. 
D) then it has an internal labor market. 
E) then it has direct worker participation. 
A) then it uses a matrix form of organization. 
B) then it has a high ratio of supervisors to production workers. 
C) then it has life-time employment. 
D) then it has an internal labor market. 
E) then it has direct worker participation.

Question 14

American industrial engineer Frederick Taylor developed a system called

Accepted Answer

A) labor management. 
B) scientific management. 
C) technical control. 
D) organizational control. 
E) industrial relations. 
A) labor management. 
B) scientific management. 
C) technical control. 
D) organizational control. 
E) industrial relations.

Question 15

Motorola, Inc., has a number of plants located in Korea, Hong Kong, and Singapore.This fact is an example of

Accepted Answer

A) horizontal differentiation. 
B) vertical differentiation. 
C) spatial differentiation. 
D) patrimonial organization. 
E) matrix organization. 
A) horizontal differentiation. 
B) vertical differentiation. 
C) spatial differentiation. 
D) patrimonial organization. 
E) matrix organization.

Question 16

The analysis of labor

Accepted Answer

A) is characteristic of the social division of labor. 
B) is the breaking down of a task into parts. 
C) leads to increased production due to increased manual dexterity. 
D) is inherent in bureaucratic control. 
E) is limited to data, people, and things. 
A) is characteristic of the social division of labor. 
B) is the breaking down of a task into parts. 
C) leads to increased production due to increased manual dexterity. 
D) is inherent in bureaucratic control. 
E) is limited to data, people, and things.

Question 17

The principal difference between social division of labor and manufacturing division of labor is

Accepted Answer

A) specialization of workers in crafts versus their specialization in tasks. 
B) division of labor by gender and age versus no such division of labor. 
C) direct personal control versus bureaucratic control. 
D) use of tools versus the use of knowledge. 
E) division of labor by training and skill versus the division of labor by occupational inheritance. 
A) specialization of workers in crafts versus their specialization in tasks. 
B) division of labor by gender and age versus no such division of labor. 
C) direct personal control versus bureaucratic control. 
D) use of tools versus the use of knowledge. 
E) division of labor by training and skill versus the division of labor by occupational inheritance.

Question 18

In bureaucracy, rules are laid down by

Accepted Answer

A) the foreman. 
B) a business consultant. 
C) an industrial engineer. 
D) the boss. 
E) organizational rules. 
A) the foreman. 
B) a business consultant. 
C) an industrial engineer. 
D) the boss. 
E) organizational rules.

Question 19

Technological determinism implies

Accepted Answer

A) that new technology will always be more expensive 
B) that managers must hold engineering degrees 
C) that all gains in productivity will come from technology 
D) that managers are not responsible if jobs are boring 
E) that technology upgrades will be cost-drivers 
A) that new technology will always be more expensive 
B) that managers must hold engineering degrees 
C) that all gains in productivity will come from technology 
D) that managers are not responsible if jobs are boring 
E) that technology upgrades will be cost-drivers

Question 20

Adherents of Theory of Z would argue that efficiency

Accepted Answer

A) is associated with bureaucracies. 
B) is associated with matrix forms of organization. 
C) depends upon communication between staff and line. 
D) depends upon the contingencies an organization faces. 
E) is a result of direct worker participation in decision-making. 
A) is associated with bureaucracies. 
B) is associated with matrix forms of organization. 
C) depends upon communication between staff and line. 
D) depends upon the contingencies an organization faces. 
E) is a result of direct worker participation in decision-making.

Which of the following inferences is NOT true about the effects of increasing division of labor?

Scientific management is most consistent with

Organizational internal labor markets

Apprenticeship is most likely to be associated with

Operations technology is

Which of the following is NOT considered part of scientific management?

The skill level of a job is generally measured in terms of: A. substantive complexity B. autonomy C. pay level D. grades earned in school

Theory X:

What is/are the important way(s) in which workers acquire skills?

Technology and organization are two sides of the same coin, which is called

Skill consists of

If an organization is top-heavy with managers,

American industrial engineer Frederick Taylor developed a system called

Motorola, Inc., has a number of plants located in Korea, Hong Kong, and Singapore.This fact is an example of

The analysis of labor

The principal difference between social division of labor and manufacturing division of labor is

In bureaucracy, rules are laid down by

Technological determinism implies

Adherents of Theory of Z would argue that efficiency

Foundations

Studying the World of Work

Meaningful Work

Class, Race, and Gender

Work and Family

Collective Responses to Work

From Field, Mine, and Factory

The High-Tech Revolution

Services

Professions and Professionals

Managers

Administrative Support and Sales

Marginal Jobs

The World of the Large Corporation

Globalization

The Future of Work

Filters

Exam 7: Technology and Organization

Which of the following inferences is NOT true about the effects of increasing division of labor?

Scientific management is most consistent with

Organizational internal labor markets

Apprenticeship is most likely to be associated with

Operations technology is

Which of the following is NOT considered part of scientific management?

The skill level of a job is generally measured in terms of: A. substantive complexity B. autonomy C. pay level D. grades earned in school

Theory X:

What is/are the important way(s) in which workers acquire skills?

Technology and organization are two sides of the same coin, which is called

Skill consists of

If an organization is top-heavy with managers,

American industrial engineer Frederick Taylor developed a system called

Motorola, Inc., has a number of plants located in Korea, Hong Kong, and Singapore.This fact is an example of

The analysis of labor

The principal difference between social division of labor and manufacturing division of labor is

In bureaucracy, rules are laid down by

Technological determinism implies

Adherents of Theory of Z would argue that efficiency

Foundations

Studying the World of Work

Meaningful Work

Class, Race, and Gender

Work and Family

Collective Responses to Work

From Field, Mine, and Factory

The High-Tech Revolution

Services

Professions and Professionals

Managers

Administrative Support and Sales

Marginal Jobs

The World of the Large Corporation

Globalization

The Future of Work

Filters