Chat with AIExam 9: Customer Service
Give at least 10 examples of moments of truth during the dining experience.
(31) 
Verifieda.the telephone call
b.the drive into the parking lot
c.the entrance
d.the greet by the host
e.the walk to the table
f.the cleanliness of the table
g.the greet by the server
h.the knowledge of the server
i.timing of the deliver y of food and beverage
j.presentation and quality of the food and beverage
k.noise level of the restaurant
l.cleanliness of the bathrooms
m.removal of plates and unnecessar y utensils
n.offering of dessert or after dinner drinks
o.presentation of the check
p.leaving the restaurant
These are a few of the many moments that can impact the dining expe- rience.
Define sincerity.
(34) VerifiedSincerity is defined as being honest or genuine.
Define the internal customer.
(31) VerifiedAn internal customer is a fellow employee.Each employee should be willing to help another employee so that the customer is better cared for.
According to an article in USA Today, what were 5 of the top 10 issues restaurant customers encountered?
(38) 
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