Question 1

The interviewer should attend to both the verbal and nonverbal behavior of the client.

Accepted Answer

A) True 
 B)False  True

Question 2

As an interviewer:

Accepted Answer

A) You should not allow silence, as it wastes the client's time. 
B) You should respect the client's need to be silent and think, unless an impasse has been reached. 
C) You should use silence to indicate agreement with the client. 
D) You should use silence to indicate disagreement with the client. 
A) You should not allow silence, as it wastes the client's time. 
B) You should respect the client's need to be silent and think, unless an impasse has been reached. 
C) You should use silence to indicate agreement with the client. 
D) You should use silence to indicate disagreement with the client. B

Question 3

Interviewers need to listen to clients' story before moving to problem solving.

Accepted Answer

A) True 
 B)False  True

Question 4

Clients know you are interested when you:

Accepted Answer

A) Assume a relaxed, professional body position, use appropriate facial expressions, and engage in meaningful gestures. 
B) Assure them verbally that you are interested. 
C) Repeat their statements back to them frequently. 
D) Ask questions about the details of their lives. 
A) Assume a relaxed, professional body position, use appropriate facial expressions, and engage in meaningful gestures. 
B) Assure them verbally that you are interested. 
C) Repeat their statements back to them frequently. 
D) Ask questions about the details of their lives.

Question 5

Staying on topic is important in interviewing because it helps clients focus their attention on what is important.

Accepted Answer

A) True 
 B)False

Question 6

Appropriate cultural eye contact is more important in the early stages of an interview.

Accepted Answer

A) True 
 B)False

Question 7

Attending to nonverbal communication is important regardless of the client's cultural background.

Accepted Answer

A) True 
 B)False

Question 8

Frequent eye-contact breaks:

Accepted Answer

A) Help the client to not feel "stared-at" or pressured. 
B) Indicate a natural, relaxed listening style. 
C) Can indicate discomfort or a lack of interest in what the client is saying. 
D) Help the interviewer track other things going on in the room at the same time. 
A) Help the client to not feel "stared-at" or pressured. 
B) Indicate a natural, relaxed listening style. 
C) Can indicate discomfort or a lack of interest in what the client is saying. 
D) Help the interviewer track other things going on in the room at the same time.

Question 9

The interviewer's thoughts should always be focused ahead of the immediate communication to anticipate clients' issues.

Accepted Answer

A) True 
 B)False

Question 10

Three important skills associated with attending behavior are:

Accepted Answer

A) Eye contact, hand gestures, and listening or verbal following. 
B) Eye contact, nonverbal behavior, and listening or verbal following. 
C) Eye contact, hand gestures, and head nodding. 
D) Listening or verbal following, appropriate facial expressions, and hand gestures. 
A) Eye contact, hand gestures, and listening or verbal following. 
B) Eye contact, nonverbal behavior, and listening or verbal following. 
C) Eye contact, hand gestures, and head nodding. 
D) Listening or verbal following, appropriate facial expressions, and hand gestures.

Question 11

When a long silence occurs the interviewer needs to consider that the client is lost or confused.

Accepted Answer

A) True 
 B)False

Question 12

Based on the client's cultural affiliation, the interviewer:

Accepted Answer

A) May be required to rearrange the physical environment to suit the client. 
B) Should not make changes to his or her body language and interviewing style, as it will probably seem unnatural. 
C) May be required to adjust body language, interviewing position, eye contact, vocal tone, and speech rate. 
D) Should wait to see how the client behaves and speaks, then try to copy him or her. 
A) May be required to rearrange the physical environment to suit the client. 
B) Should not make changes to his or her body language and interviewing style, as it will probably seem unnatural. 
C) May be required to adjust body language, interviewing position, eye contact, vocal tone, and speech rate. 
D) Should wait to see how the client behaves and speaks, then try to copy him or her.

Question 13

Once an interviewer starts learning about a new area of practice, it is acceptable to begin practicing in that area.

Accepted Answer

A) True 
 B)False

Question 14

Non-attending by the interviewer should not be used as a way to discourage the client from talking about a particular topic.

Accepted Answer

A) True 
 B)False

Question 15

Interviewer focus on the individual or family context depends on the client's background.

Accepted Answer

A) True 
 B)False

Question 16

Attending behavior is important because:

Accepted Answer

A) It helps a client communicate in a free and open manner, and keeps interviewer comments to a minimum. 
B) It helps the interviewer and client stay focused. 
C) Research shows it is effective. 
D) It helps clients feel confident and able to deal with their problems effectively. 
A) It helps a client communicate in a free and open manner, and keeps interviewer comments to a minimum. 
B) It helps the interviewer and client stay focused. 
C) Research shows it is effective. 
D) It helps clients feel confident and able to deal with their problems effectively.

Question 17

Regarding the balance of client versus interviewer talk in an interview:

Accepted Answer

A) The interviewer should talk more, because the client came to you specifically for help and advice. 
B) The interviewer shouldn't talk at all during an interview; it is the client's time to talk. 
C) The interviewer should talk only if he or she has answers to give or a relevant story to share from his or her own life. 
D) The interviewer shouldn't talk much.The client has come to you with a problem and therefore should do most of the talking. 
A) The interviewer should talk more, because the client came to you specifically for help and advice. 
B) The interviewer shouldn't talk at all during an interview; it is the client's time to talk. 
C) The interviewer should talk only if he or she has answers to give or a relevant story to share from his or her own life. 
D) The interviewer shouldn't talk much.The client has come to you with a problem and therefore should do most of the talking.

Question 18

Giving advice at the right time can speed up the interviewing process.

Accepted Answer

A) True 
 B)False

Question 19

Brief breaks in eye contact may relax the client.

Accepted Answer

A) True 
 B)False

Question 20

Too much attention to education, training, and supervision for new areas of practice can over burden interviewers.

Accepted Answer

A) True 
 B)False

The interviewer should attend to both the verbal and nonverbal behavior of the client.

As an interviewer:

Interviewers need to listen to clients' story before moving to problem solving.

Clients know you are interested when you:

Staying on topic is important in interviewing because it helps clients focus their attention on what is important.

Appropriate cultural eye contact is more important in the early stages of an interview.

Attending to nonverbal communication is important regardless of the client's cultural background.

Frequent eye-contact breaks:

The interviewer's thoughts should always be focused ahead of the immediate communication to anticipate clients' issues.

Three important skills associated with attending behavior are:

When a long silence occurs the interviewer needs to consider that the client is lost or confused.

Based on the client's cultural affiliation, the interviewer:

Once an interviewer starts learning about a new area of practice, it is acceptable to begin practicing in that area.

Non-attending by the interviewer should not be used as a way to discourage the client from talking about a particular topic.

Interviewer focus on the individual or family context depends on the client's background.

Attending behavior is important because:

Regarding the balance of client versus interviewer talk in an interview:

Giving advice at the right time can speed up the interviewing process.

Brief breaks in eye contact may relax the client.

Too much attention to education, training, and supervision for new areas of practice can over burden interviewers.

Programming a Foundation for Learning

Questioning

Reflecting Content

Reflecting Feeling

Integrating Your Listening and Exploration Skills

Confronting

Communicating Feeling and Immediacy

Self-Disclosure

Interpreting

Information Giving

Structuring for Exploration, Clarification, and Action

Enlisting Cooperation

Filters

Exam 2: Attending Behavior

The interviewer should attend to both the verbal and nonverbal behavior of the client.

As an interviewer:

Interviewers need to listen to clients' story before moving to problem solving.

Clients know you are interested when you:

Staying on topic is important in interviewing because it helps clients focus their attention on what is important.

Appropriate cultural eye contact is more important in the early stages of an interview.

Attending to nonverbal communication is important regardless of the client's cultural background.

Frequent eye-contact breaks:

The interviewer's thoughts should always be focused ahead of the immediate communication to anticipate clients' issues.

Three important skills associated with attending behavior are:

When a long silence occurs the interviewer needs to consider that the client is lost or confused.

Based on the client's cultural affiliation, the interviewer:

Once an interviewer starts learning about a new area of practice, it is acceptable to begin practicing in that area.

Non-attending by the interviewer should not be used as a way to discourage the client from talking about a particular topic.

Interviewer focus on the individual or family context depends on the client's background.

Attending behavior is important because:

Regarding the balance of client versus interviewer talk in an interview:

Giving advice at the right time can speed up the interviewing process.

Brief breaks in eye contact may relax the client.

Too much attention to education, training, and supervision for new areas of practice can over burden interviewers.

Programming a Foundation for Learning

Questioning

Reflecting Content

Reflecting Feeling

Integrating Your Listening and Exploration Skills

Confronting

Communicating Feeling and Immediacy

Self-Disclosure

Interpreting

Information Giving

Structuring for Exploration, Clarification, and Action

Enlisting Cooperation

Filters