Exam 10: Managing Human Resources

Explain how a human resources department defines selection. List the four common categories of selection procedures used by companies. Specify which of these four generally does the best job of predicting applicants' future job performance.

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees.

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.

Which of the following statements about sexual harassment is true?

Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. Central Market uses its application form to ____.

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

What is the primary advantage of the structured interview?

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Aptitude tests are also called ____.

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

Which of the following is an example of a subjective performance measure?

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

The International Gay Rodeo Association (IGRA)began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

Which of the following is an internal recruiting method?

List and explain the three basic kinds of compensation decisions. Give two examples of what is involved in making each kind of compensation decision. What is a job evaluation? Which kind(s)of compensation decisions are job evaluations directly related?

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?