Exam 12: Managing Electronic Commerce Implementations

Organizations of different sizes will have different objectives for their electronic commerce initiatives.

A postimplementation audit is also called a(n) _____.

The kind of service provided to keep an electronic commerce site up and running throughout a day, all the days in a week, is often called _____.

Describe the process of partial outsourcing?

_____ personnel help design and implement customer relationship management activities in the electronic commerce operation.

In the context of assessing the benefits of electronic commerce, auction sites can set goals for the number of bidders and sellers.

The information used in project portfolio management differs somewhat from the information used to manage specific projects.

A company sells stock to the public in an event called a(n) _____.

Total cost of ownership techniques measure the amount of income that will be provided by a specific current expenditure.

When measuring the achievements of the internal team of an electronic commerce project, measurements must be monetary.

The rapid changes in hardware and software technologies simplify the estimation of information technology project costs.

The _____ ,who understands the server hardware and operating system, is responsible for the system's reliable and secure operation.

Return on investment measurements can be biased in a way that gives undue weight to costs because it is usually easier to quantify costs than benefits.

An approach of outsourcing the maintenance of an electronic commerce system after it has become a stable part of business operations of a company is called _____.

A(n) _____ is defined as a company that handles incoming customer telephone calls and e-mails for other companies.

If the benefits exceed the costs of a project by a comfortable margin, the company invests in the project.

The value of the accumulated mass of employees' knowledge about the business and its processes is known as _____.

Companies hire content creators to create content that is specific for their Web sites.

Finding a contractor who can handle an entire project for a company is known as _____.

A(n) _____ should be a member of the internal team that sets the objectives for the project in case specific proposals for plan modifications and additional funding need to be made later on.