Exam 12: Managing Electronic Commerce Implementations

Electronic commerce initiatives are, in general, more successful than other types of information systems implementations.

The major investments in equipment, personnel, and other assets, in a company, are called _____.

A _____ is a formal review of a project after it is up and running.

Identify a true statement about opportunity cost.

Wealthy individuals, groups of wealthy individuals, or investment firms that look for small companies that are about to grow rapidly and invest large amounts of money in them are known as _____.

The process of helping employees cope with modifications in the workplace is called _____.

Partial outsourcing is also called _____.

The first step in determining which parts of an electronic commerce project to outsource is to create an internal team that is responsible for the project.

Briefly discuss the built-in biases in the return on investment, or ROI, technique that can lead managers to make poor decisions.

Project management software is limited to managing the people and tasks of an internal team and does not extend to external stakeholders.

The _____ staff functions include load estimation and load monitoring and designing and implementing fault-resistant technologies.

Return on investment focuses on benefits that cannot be predicted.

Online businesses that are _____ companies cannot, in general, borrow from a bank or offer bonds or stock to investors.

The internal team of an organization must determine the staffing needs of the electronic commerce initiative.

A company's top technology manager is its _____.

Which of the following techniques measures the amount of income that will be provided by a specific current expenditure?

Increased customer satisfaction is a tangible benefit of electronic commerce.

Open Workbench, OpenProj, and Redmine are open-source _____ software packages that offer many of the same features as the leading commercial products.

The _____ version of a Web site has features that have passed testing and must be presented by an internal audience for approval.

_____ are responsible for purchasing existing material and adapting it for use on Web sites.