Question 1

Office workers should take precautions to protect themselves from dangerous substances that might be present in envelopes and packages by

Accepted Answer

A)  wearing a face mask and gloves 
B)  washing their hands with disinfectant soap after handling mai l 
C)  avoiding touching their face and mouth to help prevent the transfer of germs 
D)  all the above 
A)  wearing a face mask and gloves 
B)  washing their hands with disinfectant soap after handling mai l 
C)  avoiding touching their face and mouth to help prevent the transfer of germs 
D)  all the above

Question 2

All United States Postal Service state and territory abbreviations have three letters.

Accepted Answer

A) True 
 B)False

Question 3

If you require proof of delivery for a letter, which of these services should you request?

Accepted Answer

A)  Certified Mail 
B)  First-Class Mail 
C)  Standard Mail 
D)  Return Receipt 
A)  Certified Mail 
B)  First-Class Mail 
C)  Standard Mail 
D)  Return Receipt

Question 4

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

Accepted Answer

A) True 
 B)False

Question 5

An OCR device may be unable to read an address when

Accepted Answer

A)  the address is handwritten 
B)  the envelope is too small or too large for the OCR equipment 
C)  the address is not within the OCR read area 
D)  all of the above 
A)  the address is handwritten 
B)  the envelope is too small or too large for the OCR equipment 
C)  the address is not within the OCR read area 
D)  all of the above

Question 6

Which class of domestic mail is the fastest service with delivery on a Sunday or holiday in some places for an extra charge?

Accepted Answer

A)  First-Class Mail 
B)  Priority Express Mail 
C)  Priority Mail 
D)  both B and C 
A)  First-Class Mail 
B)  Priority Express Mail 
C)  Priority Mail 
D)  both B and C

Question 7

Which class of domestic mail would you use for a ten-pound package when you need delivery in three days or less?

Accepted Answer

A)  First-Class Mail 
B)  Priority Mail 
C)  Standard Mail 
D)  Parcel Post 
A)  First-Class Mail 
B)  Priority Mail 
C)  Standard Mail 
D)  Parcel Post

Question 8

When you do a volume mailing, you send many mail items to the same person.

Accepted Answer

A) True 
 B)False

Question 9

When opening mail for others, you should verify that all enclosures referred to in the correspondence are actually enclosed.

Accepted Answer

A) True 
 B)False

Question 10

You should always include the ZIP Code as part of the address for domestic mail.

Accepted Answer

A) True 
 B)False

Question 11

When you prioritize mail, you sort the different pieces of mail in order of importance.

Accepted Answer

A) True 
 B)False

Question 12

In some companies, a worker from each department comes to the mailroom to pick up the department's mail.

Accepted Answer

A) True 
 B)False

Question 13

Which class of domestic mail would you use for routine business letters, bills, and postcards?

Accepted Answer

A)  First-Class Mail 
B)  Express Mail 
C)  Standard Mail 
D)  Parcel Post 
A)  First-Class Mail 
B)  Express Mail 
C)  Standard Mail 
D)  Parcel Post

Question 14

Before folding and inserting a letter, you should make sure that

Accepted Answer

A)  the address on the envelope matches the address on the letter 
B)  the ZIP Code appears on the first line on both the envelope address and return address 
C)  all enclosures noted at the bottom of the letter are actually enclosed in the envelope 
D)  both A and B 
E)  both A and C 
A)  the address on the envelope matches the address on the letter 
B)  the ZIP Code appears on the first line on both the envelope address and return address 
C)  all enclosures noted at the bottom of the letter are actually enclosed in the envelope 
D)  both A and B 
E)  both A and C

Question 15

Stamped cards with postage imprinted on them are sold by the United States Postal Service.

Accepted Answer

A) True 
 B)False

Question 16

When you write comments related to the content on a letter for a supervisor or coworker, you are

Accepted Answer

A)  documenting the receipt of a letter 
B)  routing a letter 
C)  annotating a letter 
D)  referring a letter 
A)  documenting the receipt of a letter 
B)  routing a letter 
C)  annotating a letter 
D)  referring a letter

Question 17

The maximum weight for Priority Mail is

Accepted Answer

A)  30 pounds 
B)  50 pounds 
C)  70 pounds 
D)  there is no weight limit 
A)  30 pounds 
B)  50 pounds 
C)  70 pounds 
D)  there is no weight limit

Question 18

Mailroom workers should open all mail marked Personal or Confidential.

Accepted Answer

A) True 
 B)False

Office workers should take precautions to protect themselves from dangerous substances that might be present in envelopes and packages by

All United States Postal Service state and territory abbreviations have three letters.

If you require proof of delivery for a letter, which of these services should you request?

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

An OCR device may be unable to read an address when

Which class of domestic mail is the fastest service with delivery on a Sunday or holiday in some places for an extra charge?

Which class of domestic mail would you use for a ten-pound package when you need delivery in three days or less?

When you do a volume mailing, you send many mail items to the same person.

When opening mail for others, you should verify that all enclosures referred to in the correspondence are actually enclosed.

You should always include the ZIP Code as part of the address for domestic mail.

When you prioritize mail, you sort the different pieces of mail in order of importance.

In some companies, a worker from each department comes to the mailroom to pick up the department's mail.

Which class of domestic mail would you use for routine business letters, bills, and postcards?

Before folding and inserting a letter, you should make sure that

Stamped cards with postage imprinted on them are sold by the United States Postal Service.

When you write comments related to the content on a letter for a supervisor or coworker, you are

The maximum weight for Priority Mail is

Mailroom workers should open all mail marked Personal or Confidential.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 12: Processing Mail

Office workers should take precautions to protect themselves from dangerous substances that might be present in envelopes and packages by

All United States Postal Service state and territory abbreviations have three letters.

If you require proof of delivery for a letter, which of these services should you request?

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

An OCR device may be unable to read an address when

Which class of domestic mail is the fastest service with delivery on a Sunday or holiday in some places for an extra charge?

Which class of domestic mail would you use for a ten-pound package when you need delivery in three days or less?

When you do a volume mailing, you send many mail items to the same person.

When opening mail for others, you should verify that all enclosures referred to in the correspondence are actually enclosed.

You should always include the ZIP Code as part of the address for domestic mail.

When you prioritize mail, you sort the different pieces of mail in order of importance.

In some companies, a worker from each department comes to the mailroom to pick up the department's mail.

Which class of domestic mail would you use for routine business letters, bills, and postcards?

Before folding and inserting a letter, you should make sure that

Stamped cards with postage imprinted on them are sold by the United States Postal Service.

When you write comments related to the content on a letter for a supervisor or coworker, you are

The maximum weight for Priority Mail is

Mailroom workers should open all mail marked Personal or Confidential.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters