Exam 12: Processing Mail
Exam 1: The Office Environment34 Questions
Exam 2: Office Competencies36 Questions
Exam 3: Managing Information to Enhance Productivity39 Questions
Exam 4: Communicating in Written Form36 Questions
Exam 5: Communicating Orally36 Questions
Exam 6: Telephone Communications41 Questions
Exam 7: Banking and Payroll38 Questions
Exam 8: Financial Reports and Procedures36 Questions
Exam 9: Time and Workstation Management38 Questions
Exam 10: Meetings and Travel38 Questions
Exam 11: Records Management37 Questions
Exam 12: Processing Mail38 Questions
Exam 13: Planning and Advancing Your Career37 Questions
Exam 14: Ongoing Processional Development37 Questions
Exam 15: Compilation of Business and Office Management85 Questions
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Office workers should take precautions to protect themselves from dangerous substances that might be present in envelopes and packages by
(Multiple Choice)
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All United States Postal Service state and territory abbreviations have three letters.
(True/False)
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If you require proof of delivery for a letter, which of these services should you request?
(Multiple Choice)
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A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.
(True/False)
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Which class of domestic mail is the fastest service with delivery on a Sunday or holiday in some places for an extra charge?
(Multiple Choice)
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Which class of domestic mail would you use for a ten-pound package when you need delivery in three days or less?
(Multiple Choice)
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When you do a volume mailing, you send many mail items to the same person.
(True/False)
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When opening mail for others, you should verify that all enclosures referred to in the correspondence are actually enclosed.
(True/False)
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You should always include the ZIP Code as part of the address for domestic mail.
(True/False)
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When you prioritize mail, you sort the different pieces of mail in order of importance.
(True/False)
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In some companies, a worker from each department comes to the mailroom to pick up the department's mail.
(True/False)
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Which class of domestic mail would you use for routine business letters, bills, and postcards?
(Multiple Choice)
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Before folding and inserting a letter, you should make sure that
(Multiple Choice)
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Stamped cards with postage imprinted on them are sold by the United States Postal Service.
(True/False)
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When you write comments related to the content on a letter for a supervisor or coworker, you are
(Multiple Choice)
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Mailroom workers should open all mail marked Personal or Confidential.
(True/False)
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