Question 1

Company managers create plans for achieving the company's goals.

Accepted Answer

A) True 
 B)False

Question 2

Completion of a formal learning program is often recognized with a grade, diploma, or certificate.

Accepted Answer

A) True 
 B)False

Question 3

Someone who gives advice and shares knowledge and experience informally to help another person is a

Accepted Answer

A)  class instructor 
B)  cross-training supervisor 
C)  mentor 
D)  none of the above 
A)  class instructor 
B)  cross-training supervisor 
C)  mentor 
D)  none of the above

Question 4

Team leaders often direct a smaller group of employees within a department.

Accepted Answer

A) True 
 B)False

Question 5

Effective company goals are

Accepted Answer

A)  focused 
B)  realistic 
C)  measurable 
D)  all the above 
A)  focused 
B)  realistic 
C)  measurable 
D)  all the above

Question 6

Match between columns
                        Premises: The act of directing people and using resources to accomplish goals
Someone who holds complete authority in a situation
A mental image of what something will or could be in the future
Provide an incentive or inspire others to take action
Unselfish concern or work for the benefit of others
Web-based seminar conducted over the Internet
Formal presentation by a speaker followed by activities or discussion among the listeners
Affording equal rights to all
Authorize another person to speak or act for you
A distinguishing characteristic or quality
Acquiring new knowledge or developing skills or behaviors
The act of guiding or directing others
The state of being modest and respectful of others
Someone who gives advice and shares knowledge and experience to help another person

Accepted Answer

The Answer of motivate and autocrat and democratic and altruism is...

Question 7

All professional development training provided by employers is optional for the employees.

Accepted Answer

A) True 
 B)False

Question 8

Only learning that takes place in a formal learning environment is valuable for professional development.

Accepted Answer

A) True 
 B)False

Question 9

Employees may be motivated by

Accepted Answer

A)  intangible rewards, such as money 
B)  tangible rewards, such as recognition or personal satisfaction 
C)  artistic expression or altruism 
D)  all the above 
A)  intangible rewards, such as money 
B)  tangible rewards, such as recognition or personal satisfaction 
C)  artistic expression or altruism 
D)  all the above

Question 10

To be effective in delegating tasks,

Accepted Answer

A)  delegate to someone who has never done the task before 
B)  give limited directions or guidelines so that the person can figure it out on their own 
C)  give the person authority to complete the task 
D)  share the credit with the person to whom you delegate the task 
A)  delegate to someone who has never done the task before 
B)  give limited directions or guidelines so that the person can figure it out on their own 
C)  give the person authority to complete the task 
D)  share the credit with the person to whom you delegate the task

Question 11

Careful managers verify details before sharing them with employers by making sure their messages are

Accepted Answer

A)  correct 
B)  concise 
C)  complete 
D)  correct. 
A)  correct 
B)  concise 
C)  complete 
D)  correct.

Question 12

Only employees in management positions need leadership skills.

Accepted Answer

A) True 
 B)False

Question 13

A mature leader

Accepted Answer

A)  is offended by criticism 
B)  does not share credit for work with others 
C)  admits mistakes he or she makes 
D)  all the above 
A)  is offended by criticism 
B)  does not share credit for work with others 
C)  admits mistakes he or she makes 
D)  all the above

Question 14

Committees are always made up of employees from the same department.

Accepted Answer

A) True 
 B)False

Question 15

Communicating in a courteous way

Accepted Answer

A)  means using messages that conform to the expected polite, considerate behavior of the business world 
B)  does not involve discussing sensitive or confidential issues with employees in private 
C)  helps build goodwill among managers and employees 
D)  both A and C 
A)  means using messages that conform to the expected polite, considerate behavior of the business world 
B)  does not involve discussing sensitive or confidential issues with employees in private 
C)  helps build goodwill among managers and employees 
D)  both A and C

Question 16

Reading an article online to learn new information is an example of

Accepted Answer

A)  formal learning 
B)  informal learning 
C)  nonformal learning 
D)  none of the above 
A)  formal learning 
B)  informal learning 
C)  nonformal learning 
D)  none of the above

Question 17

Some government offices or agencies provide training classes that are valuable for professional development.

Accepted Answer

A) True 
 B)False

Company managers create plans for achieving the company's goals.

Completion of a formal learning program is often recognized with a grade, diploma, or certificate.

Someone who gives advice and shares knowledge and experience informally to help another person is a

Team leaders often direct a smaller group of employees within a department.

Effective company goals are

All professional development training provided by employers is optional for the employees.

Only learning that takes place in a formal learning environment is valuable for professional development.

Employees may be motivated by

To be effective in delegating tasks,

Careful managers verify details before sharing them with employers by making sure their messages are

Only employees in management positions need leadership skills.

A mature leader

Committees are always made up of employees from the same department.

Communicating in a courteous way

Reading an article online to learn new information is an example of

Some government offices or agencies provide training classes that are valuable for professional development.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Compilation of Business and Office Management

Filters

Exam 14: Ongoing Processional Development

Company managers create plans for achieving the company's goals.

Completion of a formal learning program is often recognized with a grade, diploma, or certificate.

Someone who gives advice and shares knowledge and experience informally to help another person is a

Team leaders often direct a smaller group of employees within a department.

Effective company goals are

All professional development training provided by employers is optional for the employees.

Only learning that takes place in a formal learning environment is valuable for professional development.

Employees may be motivated by

To be effective in delegating tasks,

Careful managers verify details before sharing them with employers by making sure their messages are

Only employees in management positions need leadership skills.

A mature leader

Committees are always made up of employees from the same department.

Communicating in a courteous way

Reading an article online to learn new information is an example of

Some government offices or agencies provide training classes that are valuable for professional development.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Compilation of Business and Office Management

Filters