Question 1

The social media process a business chooses to use depends on its ability to respond to consumers quickly and with the most accurate and relevant information.

Accepted Answer

A) True 
 B)False

Question 2

An easy-to-navigate website with on-demand 24/7 access to customer service representatives via chats, phone contact, or responsive e-mail communications is an example of a positive customer point of contact.

Accepted Answer

A) True 
 B)False

Question 3

A common thread linking all definitions of social media is a blending of technology and social interaction that creates a new level of value for both an organization and the customers it serves.

Accepted Answer

A) True 
 B)False

Question 4

Twitter is a popular instant messaging system that lets a person send brief text messages up to 500 characters in length to a list of followers.

Accepted Answer

A) True 
 B)False

Question 5

Customer service is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.

Accepted Answer

A) True 
 B)False

The social media process a business chooses to use depends on its ability to respond to consumers quickly and with the most accurate and relevant information.

An easy-to-navigate website with on-demand 24/7 access to customer service representatives via chats, phone contact, or responsive e-mail communications is an example of a positive customer point of contact.

A common thread linking all definitions of social media is a blending of technology and social interaction that creates a new level of value for both an organization and the customers it serves.

Twitter is a popular instant messaging system that lets a person send brief text messages up to 500 characters in length to a list of followers.

Customer service is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.

The Global Customer

Exceptional Customer Service

Customer Service Strategy

Critical Workplace Skills

Problem Solving

Extreme Customers and Customer Retention

Managing Customer Service

Communication Essentials

Customer-Focused Listening

Nonverbal Communication, Dress, and Manners

Telephone and Digital Communication

Filters

Exam 1: What Is Customer Service

The social media process a business chooses to use depends on its ability to respond to consumers quickly and with the most accurate and relevant information.

An easy-to-navigate website with on-demand 24/7 access to customer service representatives via chats, phone contact, or responsive e-mail communications is an example of a positive customer point of contact.

A common thread linking all definitions of social media is a blending of technology and social interaction that creates a new level of value for both an organization and the customers it serves.

Twitter is a popular instant messaging system that lets a person send brief text messages up to 500 characters in length to a list of followers.

Customer service is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.

The Global Customer

Exceptional Customer Service

Customer Service Strategy

Critical Workplace Skills

Problem Solving

Extreme Customers and Customer Retention

Managing Customer Service

Communication Essentials

Customer-Focused Listening

Nonverbal Communication, Dress, and Manners

Telephone and Digital Communication

Filters