Question 1

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Accepted Answer

A Windows application or hardware proble

Question 2

Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?

Accepted Answer

A)  Event Viewer 
B)  Windows Defender 
C)  Reliability Monitor 
D)  Task Lister 
A)  Event Viewer 
B)  Windows Defender 
C)  Reliability Monitor 
D)  Task Lister

Question 3

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.

Accepted Answer

A)  Last Known Good Configuration 
B)  Event Viewer 
C)  Device Manager 
D)  Memory Diagnostics 
A)  Last Known Good Configuration 
B)  Event Viewer 
C)  Device Manager 
D)  Memory Diagnostics

Question 4

Which Windows utility can be used to view and modify partitions on hard drives and to format drives?

Accepted Answer

A)  Disk Cleanup 
B)  Disk Defragmenter 
C)  Chkdsk 
D)  Disk Management 
A)  Disk Cleanup 
B)  Disk Defragmenter 
C)  Chkdsk 
D)  Disk Management

Question 5

Briefly explain why you should document after you have solved a problem.

Accepted Answer

Good documentation helps you take what y

Question 6

Explain what a BSOD is.

Accepted Answer

A blue screen error, also called a stop

Question 7

What is the most likely cause of an improper shutdown or system lockup?

Accepted Answer

A)  hardware problem 
B)  Windows system error 
C)  memory leak 
D)  Application error 
A)  hardware problem 
B)  Windows system error 
C)  memory leak 
D)  Application error

Question 8

How can you eliminate the hard drive as the source of an application error?

Accepted Answer

To eliminate the hard drive as

Question 9

List the six steps of the troubleshooting process.

Accepted Answer

1. Interview the user and back up data b

Question 10

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

Accepted Answer

A) True 
 B)False

Question 11

What should be tried whenever a system is caught in an endless cycle of restarts?

Accepted Answer

A)  Run System File Checker 
B)  Reinstall Windows 
C)  Change the BIOS setup 
D)  Boot into Safe Mode 
A)  Run System File Checker 
B)  Reinstall Windows 
C)  Change the BIOS setup 
D)  Boot into Safe Mode

Question 12

Which tool should be the first one to use when a blue screen error has occurred?

Accepted Answer

A)  Memory Diagnostics 
B)  Action Center 
C)  System File Checker 
D)  Microsoft web site 
A)  Memory Diagnostics 
B)  Action Center 
C)  System File Checker 
D)  Microsoft web site

Question 13

Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?

Accepted Answer

A)  Windows Defender 
B)  Windows File Protection 
C)  Cipher 
D)  Backup and Restore 
A)  Windows Defender 
B)  Windows File Protection 
C)  Cipher 
D)  Backup and Restore

Question 14

To solve ____________________ stop errors after Windows startup, use the web to research the error message.

Accepted Answer

The answer of To solve ____________________ stop errors after Windows...

Question 15

For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.

Accepted Answer

The answer of For Windows 7, the ____________________ tracks problems...

Question 16

Match between columns
                        Premises: A program associated with a file extension
A command used to find the ID number of each running process
A tool that can be used to register components
A command that uses the process ID to stop a process
A tool that installs drivers so that an application can open a foreign data source
Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
A tool that can be used to allow data files to be connected to applications they normally would not use
The relationship between a file type and a supporting application
A service that runs in the background to prevent or filter uninvited communication from another computer

Accepted Answer

The Answer of Blue screen of death and Tasklist and is...

Question 17

What should be entered at a command prompt in order to scan all system files?

Accepted Answer

A)  msinfo32 \verify 
B)  systeminfo \sysfiles 
C)  sfc \scannow 
D)  chkdsk \r 
A)  msinfo32 \verify 
B)  systeminfo \sysfiles 
C)  sfc \scannow 
D)  chkdsk \r

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.

Which Windows utility can be used to view and modify partitions on hard drives and to format drives?

Briefly explain why you should document after you have solved a problem.

Explain what a BSOD is.

What is the most likely cause of an improper shutdown or system lockup?

How can you eliminate the hard drive as the source of an application error?

List the six steps of the troubleshooting process.

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

What should be tried whenever a system is caught in an endless cycle of restarts?

Which tool should be the first one to use when a blue screen error has occurred?

Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?

To solve ____________________ stop errors after Windows startup, use the web to research the error message.

For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.

What should be entered at a command prompt in order to scan all system files?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters

Exam 12: Troubleshooting Windows and Applications

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.

Which Windows utility can be used to view and modify partitions on hard drives and to format drives?

Briefly explain why you should document after you have solved a problem.

Explain what a BSOD is.

What is the most likely cause of an improper shutdown or system lockup?

How can you eliminate the hard drive as the source of an application error?

List the six steps of the troubleshooting process.

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

What should be tried whenever a system is caught in an endless cycle of restarts?

Which tool should be the first one to use when a blue screen error has occurred?

Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?

To solve ____________________ stop errors after Windows startup, use the web to research the error message.

For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.

What should be entered at a command prompt in order to scan all system files?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters