Question 1

Most dental offices have a computerized system.

Accepted Answer

A) True 
 B)False  True

Question 2

A ____________ check is guaranteed by the bank for the amount in which it is written.

Accepted Answer

A)  cashier's 
B)  certified 
C)  travelers 
D)  none of the above 
A)  cashier's 
B)  certified 
C)  travelers 
D)  none of the above A

Question 3

____________ is when the patient is covered under two carriers.

Accepted Answer

A)  COB 
B)  Birthday rule 
C)  Both a and b 
D)  None of the above 
A)  COB 
B)  Birthday rule 
C)  Both a and b 
D)  None of the above A

Question 4

The employer is required to match the FICA deducted amount and send to the federal government quarterly.

Accepted Answer

A) True 
 B)False

Question 5

If the proposed treatment plan is sent to the insurance company to request the amount that would be paid, this is known as ____________.

Accepted Answer

A)  predetermination of benefits 
B)  pretreatment benefits 
C)  either a or b 
D)  neither a nor b 
A)  predetermination of benefits 
B)  pretreatment benefits 
C)  either a or b 
D)  neither a nor b

Question 6

The birthday rule applies when a child is covered under both parents' insurance.

Accepted Answer

A) True 
 B)False

Question 7

Match between columns
                        Premises: Patient signs benefit to be paid directly to the dentist or provider
Payment to providers on a service-by-service rather than a salaried basis
What the dental coverage will not cover
Amount paid before the benefits take effect
Two dental coverages; the primary is in first position and the balance is paid usually by the second

Accepted Answer

The Answer of Exclusions and Assignment and Dual coverage and is...

Question 8

Most dentists keep patient records for the entirety of their careers.

Accepted Answer

A) True 
 B)False

Question 9

The information on the daily schedule is the ____________.

Accepted Answer

A)  name of the patient 
B)  time patient is scheduled 
C)  treatment that is to be provided 
D)  all of the above 
A)  name of the patient 
B)  time patient is scheduled 
C)  treatment that is to be provided 
D)  all of the above

Question 10

What is the list of everything that was shipped and is enclosed with the supplies?

Accepted Answer

A)  Back order slip 
B)  Statement 
C)  Invoice 
D)  Packing slip 
A)  Back order slip 
B)  Statement 
C)  Invoice 
D)  Packing slip

Question 11

Which type of check has been verified by the bank as being "good"?

Accepted Answer

A)  Certified 
B)  Cashiers 
C)  Travelers 
D)  Personal 
A)  Certified 
B)  Cashiers 
C)  Travelers 
D)  Personal

Question 12

The majority of dental offices use a computer system of account management that allows the office to gather information more rapidly.

Accepted Answer

A) True 
 B)False

Question 13

The fee typically charged by the dentist for a specific procedure is the ____________ fee.

Accepted Answer

A)  usual 
B)  reasonable 
C)  customary 
D)  professional courtesy 
A)  usual 
B)  reasonable 
C)  customary 
D)  professional courtesy

Question 14

The method of using a live operator to inform patients of emergency telephone numbers while the office is closed is the ____________.

Accepted Answer

A)  answering service 
B)  voice-mail system 
C)  answering system 
D)  system of posting information on the office door 
A)  answering service 
B)  voice-mail system 
C)  answering system 
D)  system of posting information on the office door

Question 15

A fax can contain ____________.

Accepted Answer

A)  typed data 
B)  pictures 
C)  line art 
D)  all of the above 
A)  typed data 
B)  pictures 
C)  line art 
D)  all of the above

Question 16

The small amount of cash that is kept in the office for minor expenses is ____________.

Accepted Answer

A)  cash pool 
B)  general fund 
C)  petty cash 
D)  voucher amount 
A)  cash pool 
B)  general fund 
C)  petty cash 
D)  voucher amount

Question 17

The signature on file covers both the release of information and the assignment of benefits if the patient has signed the two areas.

Accepted Answer

A) True 
 B)False

Question 18

If any check is written in excess of the amount in the account, it is returned to the payee marked _______.

Accepted Answer

A)  COB 
B)  CDT 
C)  NSF 
D)  none of the above 
A)  COB 
B)  CDT 
C)  NSF 
D)  none of the above

Question 19

The midrange of fees charged for the same procedure is the ____________ fee.

Accepted Answer

A)  usual 
B)  reasonable 
C)  customary 
D)  professional courtesy 
A)  usual 
B)  reasonable 
C)  customary 
D)  professional courtesy

Question 20

When patients can be attended to more than one at a time, this is ____________.

Accepted Answer

A)  double booking 
B)  an effective method to utilize the doctor's time 
C)  none of the above 
D)  both a and b 
A)  double booking 
B)  an effective method to utilize the doctor's time 
C)  none of the above 
D)  both a and b

Exam 40: Dental Office Management

Most dental offices have a computerized system.

A ____________ check is guaranteed by the bank for the amount in which it is written.

____________ is when the patient is covered under two carriers.

The employer is required to match the FICA deducted amount and send to the federal government quarterly.

If the proposed treatment plan is sent to the insurance company to request the amount that would be paid, this is known as ____________.

The birthday rule applies when a child is covered under both parents' insurance.

Most dentists keep patient records for the entirety of their careers.

The information on the daily schedule is the ____________.

What is the list of everything that was shipped and is enclosed with the supplies?

Which type of check has been verified by the bank as being "good"?

The majority of dental offices use a computer system of account management that allows the office to gather information more rapidly.

The fee typically charged by the dentist for a specific procedure is the ____________ fee.

The method of using a live operator to inform patients of emergency telephone numbers while the office is closed is the ____________.

A fax can contain ____________.

The small amount of cash that is kept in the office for minor expenses is ____________.

The signature on file covers both the release of information and the assignment of benefits if the patient has signed the two areas.

If any check is written in excess of the amount in the account, it is returned to the payee marked _______.

The midrange of fees charged for the same procedure is the ____________ fee.

When patients can be attended to more than one at a time, this is ____________.

Introduction to the Dental Profession

Psychology Communication and Multicultural Interaction

Ethics Jurisprudence and the Health Information Portability and Accountability Act

Oral Health and Preventative Techniques

Nutrition

General Anatomy and Physiology

Head and Neck Anatomy

Embryology and Histology

Tooth Morphology

Microbiology

Infection Control

Management of Hazardous Materials

Preparation for Patient Care

Dental Charting

Pharmacology

Emergency Management

Introduction to the Dental Office and Basic Chairside Assisting

Basic Chairside Instruments and Tray Systems

Instrument Transfer and Maintaining the Operating Field

Anesthesia and Sedation

Introduction to Dental Radiography and Equipment

Production and Evaluation of Dental Radiographs

Extraoral and Digital Radiography

Endodontics

Oral and Maxillofacial Surgery

Dental Implants

Oral Pathology

Orthodontics

Pediatric Dentistry

Dental Sealants

Periodontics

Coronal Polish

Fixed Prosthodontics and Gingival Retraction

Computerized Impression and Restorative Systems

Cosmetic Dentistry and Whitening

Removable Prosthodontics

Dental Cements Bases Liners and Bonding Agents

Restorative Materials Matrix and Wedge

Laboratory Materials and Techniques

Employment Strategies

Filters