Exam 15: Planning and Implementation

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The analysis of strengths and weaknesses focuses on internal factors that give the organization certain advantages and disadvantages in meeting the needs of its target markets.

(True/False)
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Which of the following is not a component of a marketing plan?

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Marketing planning and implementation are inextricably linked in successful businesses.

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Marketing plans may be developed for different product lines or specific markets.

(True/False)
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Marketing activity cannot be implemented effectively without the co-operation of employees.

(True/False)
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Experienced marketers should produce their own marketing plans without interference from outsiders.

(True/False)
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Managers are engaged in a process of revising their organization's mission and goals and developing corporate strategy, marketing objectives, marketing strategy, and, eventually, a marketing plan. This process is called:

(Multiple Choice)
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Discuss the role of market tests.

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Which of the following is summary of the key components of a marketing plan?

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An expected level of performance against which actual performance can be compared is a:

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Empowerment refers to the measurement and evaluation of the quality of an organization's goods, services, or processes as compared with the best-performing companies in the industry.

(True/False)
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Customer relationship management strives to build satisfying exchange relationships between buyers and sellers by gathering useful data at all customer-contact points.

(True/False)
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To formulate a marketing strategy, one must:

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The strategic planning process begins with a detailed analysis of the organization's strengths and weaknesses and the identification of opportunities and threats within the marketing environment.

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When an organization attempts to control its marketing activities, it may find it difficult to:

(Multiple Choice)
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Firms that truly adopt the marketing concept develop a distinct organizational culture based on a shared set of beliefs that makes customers' needs the pivotal point of the firm's decisions about strategy and operations.

(True/False)
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Although openness is not the solution to ethics issues, it does create trust and facilitates learning relationships.

(True/False)
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A marketing plan:

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______ is the total amount of a product that customers will purchase within a specified period of time at a specific level of industry-wide marketing activity.

(Multiple Choice)
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What is the connection between internal strengths and weaknesses and external opportunities and threats?

(Essay)
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