Exam 8: Observation, Focus Groups, and Other Qualitative Methods

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Protocol analysis involves placing people in decision-making situations and asking them to verbalize everything they consider when making a decision.

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Jerri Allen has trained for several months to conduct focus groups. She has just completed her first focus group as the moderator. Which factor should Jerri remember when reporting and using focus group results?

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Focus groups should be used when something must be predicted or forecast with precision.

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Machines that count automobiles passing by are likely to be more accurate than humans counting the autos. This "traffic counting" machine would be an example of mechanical observation.

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A depth interview has the advantages of allowing the interviewer to probe, asking many additional questions. This leads to rich, sometimes revealing responses.

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A preferred seating arrangement in a focus group should allow each participant to see the leader of the focus group but not one another.

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Traditional focus groups have 6 to 12 participants and are conducted in a dedicated room with a one-way mirror for client viewing.

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What is the recommended size of a "traditional" focus group?

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Conducting a nationwide telephone survey of several thousand persons using a representative sampling plan would be an example of quantitative research.

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Focus groups should NOT be used when:

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