Question 1

Which of the following statements is TRUE?

Accepted Answer

A)  Improving the business process is concerned with removing problems identified in the AS-IS process. 
B)  Introducing bottlenecks is an important principle of business process re-design. 
C)  It is not permissible to show decision diamonds on a swim-lane diagram. 
D)  Processes cannot be improved by changing the sequence of activities alone. 
A)  Improving the business process is concerned with removing problems identified in the AS-IS process. 
B)  Introducing bottlenecks is an important principle of business process re-design. 
C)  It is not permissible to show decision diamonds on a swim-lane diagram. 
D)  Processes cannot be improved by changing the sequence of activities alone.

Question 2

What is the model of a current business process often called?

Accepted Answer

A)  The AS-IS model. 
B)  The AS-IF model. 
C)  The n-IS model. 
D)  The IS-IT model. 
A)  The AS-IS model. 
B)  The AS-IF model. 
C)  The n-IS model. 
D)  The IS-IT model.

Question 3

Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

Accepted Answer

A)  SWOT analysis. 
B)  Resource audit. 
C)  Five-forces model. 
D)  Balanced business scorecard. 
A)  SWOT analysis. 
B)  Resource audit. 
C)  Five-forces model. 
D)  Balanced business scorecard.

Question 4

An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram?

Accepted Answer

A)  As (8..100) at the Department end of the relationship. 
B)  As a many-to-many between Department and Employee. 
C)  As a one-to-one between Department and Employee. 
D)  As a one-to-many between Department and Employee. 
A)  As (8..100) at the Department end of the relationship. 
B)  As a many-to-many between Department and Employee. 
C)  As a one-to-one between Department and Employee. 
D)  As a one-to-many between Department and Employee.

Question 5

A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?

Accepted Answer

A)  Keep on side. 
B)  Keep watching. 
C)  Keep informed. 
D)  Keep satisfied. 
A)  Keep on side. 
B)  Keep watching. 
C)  Keep informed. 
D)  Keep satisfied.

Question 6

Which of the following requirements elicitation techniques is ineffective at defining the future requirements of a system?

Accepted Answer

A)  Workshops. 
B)  Prototyping, 
C)  Scenario analysis. 
D)  Shadowing. 
A)  Workshops. 
B)  Prototyping, 
C)  Scenario analysis. 
D)  Shadowing.

Question 7

Which of the following investigation techniques is MOST appropriate for collecting quantitative information?

Accepted Answer

A)  Workshops. 
B)  Activity sampling. 
C)  Interviewing. 
D)  Prototyping. 
A)  Workshops. 
B)  Activity sampling. 
C)  Interviewing. 
D)  Prototyping.

Question 8

Which of the following describes the objectives in a MOST analysis?

Accepted Answer

A)  The statements declaring what the business is in and what it intends to achieve. 
B)  The approach the organisation intends to take to achieve its declared mission. 
C)  The goals against which the organisation's achievements can be measured. 
D)  The detailed means by which an agreed business strategy will be implemented. 
A)  The statements declaring what the business is in and what it intends to achieve. 
B)  The approach the organisation intends to take to achieve its declared mission. 
C)  The goals against which the organisation's achievements can be measured. 
D)  The detailed means by which an agreed business strategy will be implemented.

Question 9

Which of the following techniques is used to focus solely on the external influences on an organisation?

Accepted Answer

A)  SWOT. 
B)  PESTLE. 
C)  CATWOE. 
D)  MOST. 
A)  SWOT. 
B)  PESTLE. 
C)  CATWOE. 
D)  MOST.

Question 10

It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?

Accepted Answer

A)  As a tangible benefit. 
B)  As an intangible cost. 
C)  As a tangible cost. 
D)  As an intangible benefit. 
A)  As a tangible benefit. 
B)  As an intangible cost. 
C)  As a tangible cost. 
D)  As an intangible benefit.

Question 11

Which of the following may be used to document the outcomes of a workshop?

Accepted Answer

A)  Mind maps. 
B)  Brainwriting. 
C)  Round robin. 
D)  Stepwise refinement. 
A)  Mind maps. 
B)  Brainwriting. 
C)  Round robin. 
D)  Stepwise refinement.

Question 12

An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

Accepted Answer

A)  Ethnographic study. 
B)  Interviewing. 
C)  Activity sampling. 
D)  Protocol analysts. 
A)  Ethnographic study. 
B)  Interviewing. 
C)  Activity sampling. 
D)  Protocol analysts.

Question 13

Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?

Accepted Answer

A)  Opponent. 
B)  Neutral. 
C)  Critic. 
D)  Blocker. 
A)  Opponent. 
B)  Neutral. 
C)  Critic. 
D)  Blocker.

Question 14

Which of the following would you describe about each stakeholder?

Accepted Answer

A)  Justification. 
B)  Owner. 
C)  Attitude. 
D)  Resolution. 
A)  Justification. 
B)  Owner. 
C)  Attitude. 
D)  Resolution.

Question 15

Which of the following is NOT an example of a generic stakeholder group?

Accepted Answer

A)  Regulators. 
B)  Competitors. 
C)  Testers. 
D)  Employees. 
A)  Regulators. 
B)  Competitors. 
C)  Testers. 
D)  Employees.

Question 16

What stage immediately precedes testing in the waterfall lifecycle?

Accepted Answer

A)  Design. 
B)  Development. 
C)  Implementation. 
D)  Analysis. 
A)  Design. 
B)  Development. 
C)  Implementation. 
D)  Analysis.

Question 17

What does the O' stand for in the CATVVOE analysis?

Accepted Answer

A)  The objectives of the business system under review. 
B)  The opportunities for change in the business system under review. 
C)  The organisation of the business system under review. 
D)  The owner of the business system under review. 
A)  The objectives of the business system under review. 
B)  The opportunities for change in the business system under review. 
C)  The organisation of the business system under review. 
D)  The owner of the business system under review.

Question 18

The following is a list of statements concerning investigation techniques. a. Questionnaires are an effective way of developing rapport with the business users. b. Workshops are an effective way of obtaining user buy-in and acceptance. c. Protocol analysis involves following a user for a period to find out what they do. d. Scenarios can be used as an effective basis for the development of prototypes. Which of the following is correct?

Accepted Answer

A)  Statements a and c are incorrect, statements b and d are correct. 
B)  Statements a and d are incorrect, statements b and c are correct 
C)  Statements b and c are incorrect, statements a and d are correct. 
D)  Statements c and d are incorrect, statements a and b are correct. 
A)  Statements a and c are incorrect, statements b and d are correct. 
B)  Statements a and d are incorrect, statements b and c are correct 
C)  Statements b and c are incorrect, statements a and d are correct. 
D)  Statements c and d are incorrect, statements a and b are correct.

Question 19

A company holds information about 1000 customers. It receives, on average, 50 orders per day. Each order must be placed by only one customer. Customers must have placed at least one order but may place several. An analyst has shown an association between the classes Customer and Order. What multiplicities should she show at the Order end of this association?

Accepted Answer

A)  0..*. 
B)  1.*. 
C)  0..50. 
D)  1..1000. 
A)  0..*. 
B)  1.*. 
C)  0..50. 
D)  1..1000.

Question 20

Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram?

Accepted Answer

A)  As a use case. 
B)  As an association. 
C)  As an actor. 
D)  As a system boundary. 
A)  As a use case. 
B)  As an association. 
C)  As an actor. 
D)  As a system boundary.

Which of the following statements is TRUE?

What is the model of a current business process often called?

Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?

Which of the following requirements elicitation techniques is ineffective at defining the future requirements of a system?

Which of the following investigation techniques is MOST appropriate for collecting quantitative information?

Which of the following describes the objectives in a MOST analysis?

Which of the following techniques is used to focus solely on the external influences on an organisation?

It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?

Which of the following may be used to document the outcomes of a workshop?

An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?

Which of the following would you describe about each stakeholder?

Which of the following is NOT an example of a generic stakeholder group?

What stage immediately precedes testing in the waterfall lifecycle?

What does the O' stand for in the CATVVOE analysis?

Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram?

ASTQB Certified Mobile Tester

ISTQB-ISEB Certified Tester Foundation Level (BH0-010)

PRINCE2 Foundation (PRF)

BCS Practitioner Certificate in Requirements Engineering 2018

ISTQB-BCS Certified Tester Advanced Level- Test Manager (2012)

BCS Foundation Certificate in User Experience

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Exam 2: BCS Foundation Certificate in Business Analysis (BH0-013)

Which of the following statements is TRUE?

What is the model of a current business process often called?

Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this stakeholder?

Which of the following requirements elicitation techniques is ineffective at defining the future requirements of a system?

Which of the following investigation techniques is MOST appropriate for collecting quantitative information?

Which of the following describes the objectives in a MOST analysis?

Which of the following techniques is used to focus solely on the external influences on an organisation?

It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?

Which of the following may be used to document the outcomes of a workshop?

An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it?

Which of the following would you describe about each stakeholder?

Which of the following is NOT an example of a generic stakeholder group?

What stage immediately precedes testing in the waterfall lifecycle?

What does the O' stand for in the CATVVOE analysis?

Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram?

ASTQB Certified Mobile Tester

ISTQB-ISEB Certified Tester Foundation Level (BH0-010)

PRINCE2 Foundation (PRF)

BCS Practitioner Certificate in Requirements Engineering 2018

ISTQB-BCS Certified Tester Advanced Level- Test Manager (2012)

BCS Foundation Certificate in User Experience

Filters