Exam 5: Information Security Foundation (based on ISO/IEC 27002

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

(Multiple Choice)

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Question 81

Which one of the following would NOT involve event management?

(Multiple Choice)

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Question 82

Which of the following statement about the service owner is INCORRECT?

(Multiple Choice)

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Question 83

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

(Multiple Choice)

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Question 84

What is the definition of an Alert?

(Multiple Choice)

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Question 85

Which of the following BEST describes technical management?

(Multiple Choice)

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Question 86

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

(Multiple Choice)

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Question 87

What is the primary focus of the business management?

(Multiple Choice)

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Question 88

Which of the following is service transition planning and support NOT responsible for?

(Multiple Choice)

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Question 89

What guidance does ITIL give on the frequency of production of service reporting?

(Multiple Choice)

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Question 90

Which one of the following is the BEST description of a major incident?

(Multiple Choice)

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Question 91

Which of the following should be available to the Service Desk? 1) Known Error Data 2) Change Schedules 3) Service Knowledge Management System 4) The output from monitoring tools

(Multiple Choice)

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Question 92

Which one of the following is an objective of service transition?

(Multiple Choice)

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Question 93

Which areas of service management can benefit from automation? 1) Design and modeling 2) Reporting 3) Pattern recognition and analysis 4) Detection and monitoring

(Multiple Choice)

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Question 94

Access management is closely related to which other process?

(Multiple Choice)

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Question 95

Consider the following list: 1) Change authority 2) Change manager 3) Change advisory board (CAB) Which one of the following is the BEST description of the items above?

(Multiple Choice)

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Question 96

What are customers of IT services who work in the same organization as the service provider known as?

(Multiple Choice)

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Question 97

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

(Multiple Choice)

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Question 98

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

(Multiple Choice)

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Question 99

Which statement should NOT be part of the value proposition for Service Design?

(Multiple Choice)

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Question 100

Showing 81 - 100 of 254

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

Which one of the following would NOT involve event management?

Which of the following statement about the service owner is INCORRECT?

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

What is the definition of an Alert?

Which of the following BEST describes technical management?

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

What is the primary focus of the business management?

Which of the following is service transition planning and support NOT responsible for?

What guidance does ITIL give on the frequency of production of service reporting?

Which one of the following is the BEST description of a major incident?

Which of the following should be available to the Service Desk? 1) Known Error Data 2) Change Schedules 3) Service Knowledge Management System 4) The output from monitoring tools

Which one of the following is an objective of service transition?

Which areas of service management can benefit from automation? 1) Design and modeling 2) Reporting 3) Pattern recognition and analysis 4) Detection and monitoring

Access management is closely related to which other process?

Consider the following list: 1) Change authority 2) Change manager 3) Change advisory board (CAB) Which one of the following is the BEST description of the items above?

What are customers of IT services who work in the same organization as the service provider known as?

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

Which statement should NOT be part of the value proposition for Service Design?

EXIN Agile Scrum Foundation (EX0-008)

EXIN Cloud Computing Foundation

EXIN DevOps Foundation

ITIL Foundation (syllabus 2011)

Information Security Management Professional based on ISO/IEC

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