Exam 5: Information Security Foundation (based on ISO/IEC 27002

A consultant has made two recommendations to you in a report: 1) To include legal terminology in your Service Level Agreements (SLAs) 2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?

(Multiple Choice)

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Question 241

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

(Multiple Choice)

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Question 242

Which of the following statements correctly states the relationship between urgency, priority and impact?

(Multiple Choice)

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Question 243

What is the PRIMARY process for strategic communication with the service provider's customers?

(Multiple Choice)

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Question 244

Where would all the possible service improvement opportunities be recorded?

(Multiple Choice)

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Question 245

In which document would you expect to see an overview of actual service achievements against targets?

(Multiple Choice)

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Question 246

Which of the following sentences BEST describes a Standard Change?

(Multiple Choice)

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Question 247

Which of the following is one of the primary objectives of Service Strategy?

(Multiple Choice)

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Question 248

Service Acceptance criteria are used to?

(Multiple Choice)

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Question 249

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

(Multiple Choice)

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Question 250

Which stage of the change management process deals with what should be done if the change is unsuccessful?

(Multiple Choice)

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Question 251

Which of the following statements MOST correctly identifies the scope of design coordination activities?

(Multiple Choice)

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Question 252

Which statement about the service portfolio is TRUE?

(Multiple Choice)

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Question 253

What is the Service Pipeline?

(Multiple Choice)

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Question 254

Showing 241 - 254 of 254

A consultant has made two recommendations to you in a report: 1) To include legal terminology in your Service Level Agreements (SLAs) 2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Which of the following statements correctly states the relationship between urgency, priority and impact?

What is the PRIMARY process for strategic communication with the service provider's customers?

Where would all the possible service improvement opportunities be recorded?

In which document would you expect to see an overview of actual service achievements against targets?

Which of the following sentences BEST describes a Standard Change?

Which of the following is one of the primary objectives of Service Strategy?

Service Acceptance criteria are used to?

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Which stage of the change management process deals with what should be done if the change is unsuccessful?

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Which statement about the service portfolio is TRUE?

What is the Service Pipeline?

EXIN Agile Scrum Foundation (EX0-008)

EXIN Cloud Computing Foundation

EXIN DevOps Foundation

ITIL Foundation (syllabus 2011)

Information Security Management Professional based on ISO/IEC

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