Chat with AIExam 2: Service Desk Operations
Exam 1: Introduction to Service Desk Concepts70 Questions
Exam 2: Service Desk Operations63 Questions
Exam 3: The People Component: Service Desk Roles and Responsibilities65 Questions
Exam 4: The Process Component: Service Desk Processes and Procedures63 Questions
Exam 5: The Technology Component: Service Desk Tools and Technologies67 Questions
Exam 6: The Information Component: Service Desk Performance Measures65 Questions
Exam 7: The Service Desk Setting69 Questions
Exam 8: Customer Support As a Profession67 Questions
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The service desk industry is growing and changing, but one size does NOT fit all. Due to the different types and sizes of service desks, there are a range of opportunities available to people wishing to enter this industry.
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-A(n) _______ service desk gives the impression of a centralized service desk by using sophisticated telephone systems and the Internet; analysts may be located anywhere.
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