Multiple Choice
What does level zero refer to?
A) The time an incident first occurs.
B) The service desk using remote control to resolve incidents.
C) The first point of contact for customers.
D) Customers solving incidents on their own.
Correct Answer:
Verified
Correct Answer:
Verified
Q53: Service desks run as _ centers must
Q54: The process of determining a customer's need
Q55: Completion<br>-Historically, internal service desks have been _
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Q57: Completion<br>-A service desk's _ defines who the
Q58: _ is/are the most expensive component of
Q59: Completion<br>-A strong trend in the training industry
Q60: Which is true about the consolidation of
Q61: The service desk industry is growing and
Q62: Completion<br>-A(n) _ service desk gives the impression