Question 1

The differing communication styles between a man and a woman can become exaggerated during the stress of an argument, an event known as:

Accepted Answer

A)  schismogenesis. 
B)  metamessaging. 
C)  encoding. 
D)  decoding. 
A)  schismogenesis. 
B)  metamessaging. 
C)  encoding. 
D)  decoding. A

Question 2

The "Sapir-Whorf" hypothesis suggests that:

Accepted Answer

A)  miscommunication results in the ability to express our true feelings. 
B)  when we are stressed, we exaggerate our own communication style. 
C)  Type A individuals have rapid and explosive speech patterns. 
D)  our perception of reality is based on the limits of our vocabulary. 
A)  miscommunication results in the ability to express our true feelings. 
B)  when we are stressed, we exaggerate our own communication style. 
C)  Type A individuals have rapid and explosive speech patterns. 
D)  our perception of reality is based on the limits of our vocabulary. D

Question 3

Experts now suggest that this mode of electronic communication is the most addictive (as a process addiction).

Accepted Answer

A)  Cell phones 
B)  Wi-Fi 
C)  Text messaging 
D)  Email 
E)  Twitter
F) All of these are correct. 
A)  Cell phones 
B)  Wi-Fi 
C)  Text messaging 
D)  Email 
E)  Twitter
F) All of these are correct. F

Question 4

Affect displays are part of:

Accepted Answer

A)  verbal communication. 
B)  non-verbal communication. 
C)  self-disclosure. 
D)  Sapir-Whorf hypothesis. 
A)  verbal communication. 
B)  non-verbal communication. 
C)  self-disclosure. 
D)  Sapir-Whorf hypothesis.

Question 5

Addiction to communication technology (e.g., cell phones, text messaging) is a myth.

Accepted Answer

A) True 
 B)False

Question 6

Of the five suggested styles of conflict management, dialogue is thought to be the best because all parties are allowed to contribute.

Accepted Answer

A) True 
 B)False

Question 7

Persuasion as a conflict-management style is preferred over dialogue.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the common issues that arises from the use of high-tech information modes of communication?

Accepted Answer

A)  Privacy issues 
B)  Absence of body language 
C)  Information overload 
D)  Less brevity, more integrity 
A)  Privacy issues 
B)  Absence of body language 
C)  Information overload 
D)  Less brevity, more integrity

Question 9

"Schismogenesis" is a term to suggest that:

Accepted Answer

A)  our perception of reality is based on the limits of our vocabulary. 
B)  miscommunication results in the ability to express our true feelings. 
C)  Type A individuals have rapid and explosive speech patterns. 
D)  when we are stressed, we exaggerate our own communication style. 
A)  our perception of reality is based on the limits of our vocabulary. 
B)  miscommunication results in the ability to express our true feelings. 
C)  Type A individuals have rapid and explosive speech patterns. 
D)  when we are stressed, we exaggerate our own communication style.

Question 10

By paraphrasing what someone else says, you repeat key words to ensure understanding of the content of the intended message.

Accepted Answer

A) True 
 B)False

Question 11

With practice, communication skills can improve and reduce stress levels for the speaker.

Accepted Answer

A) True 
 B)False

Question 12

Facial expressions are an example of this type of nonverbal communication.

Accepted Answer

A)  Paralanguage 
B)  Affect displays 
C)  Regulators 
D)  Adapters 
A)  Paralanguage 
B)  Affect displays 
C)  Regulators 
D)  Adapters

Question 13

Let's connect some dots here: In Chapters 1 (the Nature of Stress) and 2 (The Sociology of Stress), screen devices and screen addictions are considered to be a problem. Please outline how these information devices can both help and hinder the communication process. Be specific and give lots of examples.

Accepted Answer

Screen devices such as smartphones, tabl

Question 14

Giving the "OK" sign to someone is labeled as this aspect of nonverbal communication.

Accepted Answer

A)  Adapters 
B)  Regulators 
C)  Paralanguage 
D)  Emblems/illustrators 
A)  Adapters 
B)  Regulators 
C)  Paralanguage 
D)  Emblems/illustrators

Question 15

People older than 30 prefer phone calls over text messages and emails, whereas people youngr than 30 favor texting as their primary method of communication; this results in:

Accepted Answer

A)  a generation gap. 
B)  a technology gap. 
C)  immediate gratification. 
D)  a lack of manners. 
A)  a generation gap. 
B)  a technology gap. 
C)  immediate gratification. 
D)  a lack of manners.

Question 16

The Sapir-Whorf hypothesis suggests that we use humor to lighten up a heavy conversation.

Accepted Answer

A) True 
 B)False

Question 17

People tend to "encode" their messages, perhaps out of fear, resulting in misinterpretations in the decoding process with others who try to interpret the message.

Accepted Answer

A) True 
 B)False

Question 18

High-tech communication forms:

Accepted Answer

A)  don't convey body language and intonation, which are important parts of communication. 
B)  lead to unmet expectations in regard to instant responses, which lead to stress. 
C)  have become the preferred way to communicate for many. 
D)  All of these are correct. 
A)  don't convey body language and intonation, which are important parts of communication. 
B)  lead to unmet expectations in regard to instant responses, which lead to stress. 
C)  have become the preferred way to communicate for many. 
D)  All of these are correct.

Question 19

You should always provide feedback to the speaker in response to what that person says.

Accepted Answer

A) True 
 B)False

Question 20

Explain how poor communication can become a stressor. List ten ways to improve communication skills for productive interactions and effective stress management.

Accepted Answer

Poor communication can become a stressor

Exam 15: Communication Skills in the Information Age

The differing communication styles between a man and a woman can become exaggerated during the stress of an argument, an event known as:

The "Sapir-Whorf" hypothesis suggests that:

Experts now suggest that this mode of electronic communication is the most addictive (as a process addiction).

Affect displays are part of:

Addiction to communication technology (e.g., cell phones, text messaging) is a myth.

Of the five suggested styles of conflict management, dialogue is thought to be the best because all parties are allowed to contribute.

Persuasion as a conflict-management style is preferred over dialogue.

Which of the following is not one of the common issues that arises from the use of high-tech information modes of communication?

"Schismogenesis" is a term to suggest that:

By paraphrasing what someone else says, you repeat key words to ensure understanding of the content of the intended message.

With practice, communication skills can improve and reduce stress levels for the speaker.

Facial expressions are an example of this type of nonverbal communication.

Giving the "OK" sign to someone is labeled as this aspect of nonverbal communication.

People older than 30 prefer phone calls over text messages and emails, whereas people youngr than 30 favor texting as their primary method of communication; this results in:

The Sapir-Whorf hypothesis suggests that we use humor to lighten up a heavy conversation.

People tend to "encode" their messages, perhaps out of fear, resulting in misinterpretations in the decoding process with others who try to interpret the message.

High-tech communication forms:

You should always provide feedback to the speaker in response to what that person says.

Explain how poor communication can become a stressor. List ten ways to improve communication skills for productive interactions and effective stress management.

The Nature of Stress

The Sociology of Stress

The Physiology of Stress

Stress and Disease

Toward a Psychology of Stress

The Stress Emotions: Anger, Fear, and Joy

Stress-Prone and Stress-Resistant Personality Traits

Stress and Human Spirituality

Cognitive Restructuring: Reframing

Healthy Boundaries: Behavior Modification

Journal Writing

Expressive Art Therapy

Humor Therapy Comic Relief

Creative Problem Solving

Resource Management: Managing Time and Money

Additional Coping Techniques

Diaphragmatic Breathing

Meditation and Mindfulness

Hatha Yoga

Mental Imagery and Visualization

Music Therapy

Massage Therapy

Tai Chi Chuan

Progressive Muscular Relaxation

Autogenic Training and Clinical Biofeedback

Physical Exercise, Nutrition, and Stress

Ecotherapy: The Healing Power of Nature

Appendix

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