Exam 15: Communication Skills in the Information Age

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Please define the following terms or concepts in no more than two sentences, and give an example to support your definition. A. Adapters B. Affect displays C. Conflict management styles D. Conflict resolution E. Decoding F. Emblems G. Encoding H. Illustrators I. Metamessages J. Non-verbal communications K. Paralanguage L. Regulators M. Sapir-Whorf hypothesis N. Schismogenesis O. Self-disclosure

(Short Answer)

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Question 21

The Technology Gap suggests that people under 30 communicate via different media than those over 30, causing a gap in communication.

(True/False)

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Question 22

Explain how poor communication can become a stressor. List 10 ways to improve communication skills for productive interactions and effective stress management.

(Essay)

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Question 23

One significant reason why text messaging and emails compound the stress associated with communication is that there is no voice intonation (save emojis).

(True/False)

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Question 24

With regard to speaking patterns, regulators are often used to manipulate a conversation through nonverbal gestures.

(True/False)

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Question 25

Nonverbal language is believed over verbal language when the two seem to contradict each other.

(True/False)

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Question 26

Metamessages are defined by Dr. Deborah Tannen as:

(Multiple Choice)

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Question 27

This is the primary factor that explains why people are not good listeners.

(Multiple Choice)

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Question 28

During a specified amount of time for communication, the greater the amount of information given, the greater the chances are that no miscommunication will occur.

(True/False)

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Question 29

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The Technology Gap suggests that people under 30 communicate via different media than those over 30, causing a gap in communication.

Explain how poor communication can become a stressor. List 10 ways to improve communication skills for productive interactions and effective stress management.

One significant reason why text messaging and emails compound the stress associated with communication is that there is no voice intonation (save emojis).

With regard to speaking patterns, regulators are often used to manipulate a conversation through nonverbal gestures.

Nonverbal language is believed over verbal language when the two seem to contradict each other.

Metamessages are defined by Dr. Deborah Tannen as:

This is the primary factor that explains why people are not good listeners.

During a specified amount of time for communication, the greater the amount of information given, the greater the chances are that no miscommunication will occur.

The Nature of Stress

The Sociology of Stress

The Physiology of Stress

Stress and Disease

Toward a Psychology of Stress

The Stress Emotions: Anger, Fear, and Joy

Stress-Prone and Stress-Resistant Personality Traits

Stress and Human Spirituality

Cognitive Restructuring: Reframing

Healthy Boundaries: Behavior Modification

Journal Writing

Expressive Art Therapy

Humor Therapy Comic Relief

Creative Problem Solving

Resource Management: Managing Time and Money

Additional Coping Techniques

Diaphragmatic Breathing

Meditation and Mindfulness

Hatha Yoga

Mental Imagery and Visualization

Music Therapy

Massage Therapy

Tai Chi Chuan

Progressive Muscular Relaxation

Autogenic Training and Clinical Biofeedback

Physical Exercise, Nutrition, and Stress

Ecotherapy: The Healing Power of Nature

Appendix

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