Exam 9: Overview of Applied Program Evaluation

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The practice team must first meet, and the fishbone diagramming will be introduced to ensure all team members understand the process. The team members will then define a measurable performance issue to analyze and write this in the fish head position. Each of the five categories will be prefilled, so avoid adding more categories to make the process more effective. Have the team work to brainstorm factors that could be contributing to the problem and place the factors in the categories. Remind the team of rules for brainstorming where all ideas are good, and limit the cross-talk until everyone shares ideas. Ensure each category is considered and attempt to find factors for each category. Then discuss with the group the results of the process and the next steps for improvement. Determine how the causes interact and which cause or causes are contributing to the problem. Make sure full discussion of the interactions of causes is complete. Finally, have the team discuss the changes they would like to try. Consider the next step and discussing a Plan-Do-Study-Act process to begin the change process.