Question 1

In systems theory, the concept of openness is illustrated by which of the following?

Accepted Answer

A)  McDonalds actively takes in resources from the environment and returns products to it. 
B)  McDonalds employees are encouraged to be open to feedback from their peers and supervisors. 
C)  McDonalds is open to new ideas from employees for producing good service and products. 
D)  McDonalds is part of the open, unstable, changing environment of fast food restaurants. 
A)  McDonalds actively takes in resources from the environment and returns products to it. 
B)  McDonalds employees are encouraged to be open to feedback from their peers and supervisors. 
C)  McDonalds is open to new ideas from employees for producing good service and products. 
D)  McDonalds is part of the open, unstable, changing environment of fast food restaurants. A

Question 2

The similarity between the grieving process and the emotional response to change is that both are responses to

Accepted Answer

A)  organizational changes. 
B)  the loss of something that was valued. 
C)  change in the workplace by late adopters. 
D)  change in the workplace by early adopters. 
A)  organizational changes. 
B)  the loss of something that was valued. 
C)  change in the workplace by late adopters. 
D)  change in the workplace by early adopters. B

Question 3

According to media richness theory, media differ, in part, according to the socioemotional value cultures attribute to the media itself.

Accepted Answer

Media richness theory, proposed by Richard L. Daft and Robert H. Lengel in the 1980s, suggests that communication media vary in their ability to transmit information effectively. The theory posits that the richness of a communication medium is based on four criteria:

1. The ability to handle multiple cues simultaneously,
2. The ability to facilitate rapid feedback,
3. The capacity for personalization, and
4. The potential for utilizing natural language.

According to the theory, richer media are more capable of reducing uncertainty and equivocality because they can convey more cues and nuances in communication, such as tone of voice, facial expressions, and body language. Examples of rich media include face-to-face communication and video conferencing, while leaner media include emails and memos.

In the context of socioemotional value and cultural attribution, media richness theory acknowledges that different cultures may ascribe varying degrees of importance or effectiveness to different communication media. This is because the socioemotional value of a medium is influenced by cultural norms, values, and expectations regarding communication.

For instance, in some cultures, face-to-face communication may be highly valued for its immediacy and personal touch, making it the preferred medium for important or sensitive messages. In other cultures, written communication might be seen as more formal and respectful, and therefore more appropriate for certain types of interactions.

The socioemotional value attributed to a medium can affect how messages are sent and received within a cultural context. It can influence the choice of medium for different types of communication, the interpretation of messages, and the effectiveness of the communication overall.

In summary, media richness theory suggests that the effectiveness of a communication medium is partly determined by its inherent properties, but the socioemotional value that a culture places on a particular medium also plays a significant role in how that medium is used and how effective it is considered to be within that cultural context.

Question 4

Which of the following best describes activism as a form of resistance?

Accepted Answer

A)  Activism as a form of resistance involves refusing to comply with the change request. 
B)  Activism as a form of resistance involves joining with peers to complain to management to influence the implementation of change. 
C)  Activism as a form of resistance involves complaining to peers about the nature of the change. 
D)  Activism as a form of resistance involves actively working with peers to make sure the change does not work. 
A)  Activism as a form of resistance involves refusing to comply with the change request. 
B)  Activism as a form of resistance involves joining with peers to complain to management to influence the implementation of change. 
C)  Activism as a form of resistance involves complaining to peers about the nature of the change. 
D)  Activism as a form of resistance involves actively working with peers to make sure the change does not work.

Question 5

When an individual is the only minority member of a group, this can lead to categorization. Which of the following is not a problem of categorization?

Accepted Answer

A)  The group recognizes that the minority member is a unique individual. 
B)  The group expects the minority member to represent all minorities. 
C)  The group tends to stereotype the minority member. 
D)  The group treats the minority member as a token diversity representative. 
A)  The group recognizes that the minority member is a unique individual. 
B)  The group expects the minority member to represent all minorities. 
C)  The group tends to stereotype the minority member. 
D)  The group treats the minority member as a token diversity representative.

Question 6

Shanna notices that there are a pretty good number of employees in the company who are from her same cultural background, but that she is the only one who is in a position as a senior manager or higher. This observation suggests that her organization is probably a

Accepted Answer

A)  monolithic organization. 
B)  plural organization. 
C)  multicultural organization. 
D)  globalized organization. 
A)  monolithic organization. 
B)  plural organization. 
C)  multicultural organization. 
D)  globalized organization.

Question 7

Which of the following is an example of a small, unplanned change?

Accepted Answer

A)  After renovating the break room, management finds that employees take shorter breaks. 
B)  After renovating the break room, management finds that employees are more satisfied with it. 
C)  After creating a new policy on breaks, management finds that employees are returning to work on time more frequently. 
D)  After creating a new policy on breaks, management finds that employees think that everyone is being treated more fairly. 
A)  After renovating the break room, management finds that employees take shorter breaks. 
B)  After renovating the break room, management finds that employees are more satisfied with it. 
C)  After creating a new policy on breaks, management finds that employees are returning to work on time more frequently. 
D)  After creating a new policy on breaks, management finds that employees think that everyone is being treated more fairly.

Question 8

Media richness theory would consider a face-to-face meeting richer than a private phone call because it

Accepted Answer

A)  offers more opportunity for immediate feedback. 
B)  is a more personal. 
C)  allows for more communication cues. 
D)  is a more formal type of communication. 
A)  offers more opportunity for immediate feedback. 
B)  is a more personal. 
C)  allows for more communication cues. 
D)  is a more formal type of communication.

Question 9

Which of the following is an example of a large, discursive change for an organization?

Accepted Answer

A)  The organization adopts a new logo and must replace signs throughout it. 
B)  The organization changes to a new supplier to improve the quality of its product. 
C)  The organization adopts a new procedure for packaging its product. 
D)  The organization changes from a nonprofit to a for-profit organization. 
A)  The organization adopts a new logo and must replace signs throughout it. 
B)  The organization changes to a new supplier to improve the quality of its product. 
C)  The organization adopts a new procedure for packaging its product. 
D)  The organization changes from a nonprofit to a for-profit organization.

Question 10

In systems theory, the concept of openness means which of the following?

Accepted Answer

A)  The organizations are involved in active exchanges with their environment. 
B)  The organizational members seek out feedback in their communication. 
C)  The organizational members are open to communicating new ideas. 
D)  The organization exists in an open, but stable environment. 
A)  The organizations are involved in active exchanges with their environment. 
B)  The organizational members seek out feedback in their communication. 
C)  The organizational members are open to communicating new ideas. 
D)  The organization exists in an open, but stable environment.

Question 11

Which of the following is an example of hierarchy as it is defined in systems theory?

Accepted Answer

A)  the relationship of supervisors to their subordinates within a department 
B)  the relationship of department to the larger part of a larger division in which it operates 
C)  the way the bureaucracy of the organization is controlled by a series of rules and procedures 
D)  the relationship of power within an organization-who has it and who does not 
A)  the relationship of supervisors to their subordinates within a department 
B)  the relationship of department to the larger part of a larger division in which it operates 
C)  the way the bureaucracy of the organization is controlled by a series of rules and procedures 
D)  the relationship of power within an organization-who has it and who does not

Question 12

Which of the following best describes peer-focused resistance?

Accepted Answer

A)  Peer-focused resistance involves complaining to peers but usually does not influence the implementation of change. 
B)  Peer-focused resistance involves joining with peers to complain to management to influence the implementation of change. 
C)  Peer-focused resistance involves complaining to peers and usually influences the implementation of change. 
D)  Peer-focused resistance involves actively working with peers to make sure the change does not work. 
A)  Peer-focused resistance involves complaining to peers but usually does not influence the implementation of change. 
B)  Peer-focused resistance involves joining with peers to complain to management to influence the implementation of change. 
C)  Peer-focused resistance involves complaining to peers and usually influences the implementation of change. 
D)  Peer-focused resistance involves actively working with peers to make sure the change does not work.

Question 13

According to the principles of the diffusion of innovation, an early adopter would be involved in which way with a new computer application to improve work flow?

Accepted Answer

A)  The early adopter would create the computer application. 
B)  The early adopter would adopt the computer application after seeing quite a few others using it successfully. 
C)  The early adopter would adopt the computer application after seeing that most people have used it successfully. 
D)  The early adopter would be one of the first people to use the computer application. 
A)  The early adopter would create the computer application. 
B)  The early adopter would adopt the computer application after seeing quite a few others using it successfully. 
C)  The early adopter would adopt the computer application after seeing that most people have used it successfully. 
D)  The early adopter would be one of the first people to use the computer application.

Question 14

Which of the following is not an important impact of globalization on an organization's communication?

Accepted Answer

A)  The need to create communication systems that are compatible across countries. 
B)  The need to be accepting of differences in communication practices. 
C)  The need for organizations to purchase the latest communication technologies. 
D)  The need for organizations to monitor external communication. 
A)  The need to create communication systems that are compatible across countries. 
B)  The need to be accepting of differences in communication practices. 
C)  The need for organizations to purchase the latest communication technologies. 
D)  The need for organizations to monitor external communication.

Question 15

In systems theory, in its most general sense, the concept of hierarchy concerns which of the following?

Accepted Answer

A)  who are the supervisors and who are the subordinates 
B)  the relationship of subsystems to other larger systems 
C)  the way rules constrain an organization's culture 
D)  who has power over whom in the organization 
A)  who are the supervisors and who are the subordinates 
B)  the relationship of subsystems to other larger systems 
C)  the way rules constrain an organization's culture 
D)  who has power over whom in the organization

Question 16

Which of the following would be negative feedback to a local car dealer from a systems theory?

Accepted Answer

A)  sending out a shipment of used cars that were traded in 
B)  finding that the inventory of unsold cars has increased over the last few months 
C)  coverage in the local paper about their employee of the month 
D)  receiving a shipment of new cars from the producer 
A)  sending out a shipment of used cars that were traded in 
B)  finding that the inventory of unsold cars has increased over the last few months 
C)  coverage in the local paper about their employee of the month 
D)  receiving a shipment of new cars from the producer

Question 17

A department chair decides to change a little-used computer lab into a classroom so that students will interact more between classes. The chair notices that students do use the lounge more while waiting for classes in the building. This is an example of which kind of change?

Accepted Answer

A)  discursive, planned. 
B)  discursive, unplanned 
C)  material, unplanned 
D)  material, planned 
A)  discursive, planned. 
B)  discursive, unplanned 
C)  material, unplanned 
D)  material, planned

Question 18

Which of the following is not considered an important form of effective communication during the implementation of change?

Accepted Answer

A)  It should include two-sided messages that acknowledge opposition to the change. 
B)  It should be done early in the change process to keep people informed. 
C)  It should include targeted messages to individuals and blanket messages to everyone. 
D)  It should be disseminated using the latest communication technologies. 
A)  It should include two-sided messages that acknowledge opposition to the change. 
B)  It should be done early in the change process to keep people informed. 
C)  It should include targeted messages to individuals and blanket messages to everyone. 
D)  It should be disseminated using the latest communication technologies.

Question 19

Compared to culturally similar groups, culturally diverse groups working on challenging problems generally perform

Accepted Answer

A)  less effectively in the long run. 
B)  less effectively initially but the same or better in the long run. 
C)  more effectively in the short term. 
D)  more effectively initially but about the same in the long run. 
A)  less effectively in the long run. 
B)  less effectively initially but the same or better in the long run. 
C)  more effectively in the short term. 
D)  more effectively initially but about the same in the long run.

Question 20

Which of the following would be positive feedback to a local car dealer from a systems theory?

Accepted Answer

A)  sending out a shipment of used cars that were traded in 
B)  finding that the inventory of unsold cars has decreased significantly over the last few months 
C)  coverage in the local paper about the hail damage to their inventory of cars 
D)  receiving a shipment of new cars from the producer 
A)  sending out a shipment of used cars that were traded in 
B)  finding that the inventory of unsold cars has decreased significantly over the last few months 
C)  coverage in the local paper about the hail damage to their inventory of cars 
D)  receiving a shipment of new cars from the producer

In systems theory, the concept of openness is illustrated by which of the following?

The similarity between the grieving process and the emotional response to change is that both are responses to

According to media richness theory, media differ, in part, according to the socioemotional value cultures attribute to the media itself.

Which of the following best describes activism as a form of resistance?

When an individual is the only minority member of a group, this can lead to categorization. Which of the following is not a problem of categorization?

Shanna notices that there are a pretty good number of employees in the company who are from her same cultural background, but that she is the only one who is in a position as a senior manager or higher. This observation suggests that her organization is probably a

Which of the following is an example of a small, unplanned change?

Media richness theory would consider a face-to-face meeting richer than a private phone call because it

Which of the following is an example of a large, discursive change for an organization?

In systems theory, the concept of openness means which of the following?

Which of the following is an example of hierarchy as it is defined in systems theory?

Which of the following best describes peer-focused resistance?

According to the principles of the diffusion of innovation, an early adopter would be involved in which way with a new computer application to improve work flow?

Which of the following is not an important impact of globalization on an organization's communication?

In systems theory, in its most general sense, the concept of hierarchy concerns which of the following?

Which of the following would be negative feedback to a local car dealer from a systems theory?

A department chair decides to change a little-used computer lab into a classroom so that students will interact more between classes. The chair notices that students do use the lounge more while waiting for classes in the building. This is an example of which kind of change?

Which of the following is not considered an important form of effective communication during the implementation of change?

Compared to culturally similar groups, culturally diverse groups working on challenging problems generally perform

Which of the following would be positive feedback to a local car dealer from a systems theory?

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication During Career and Organizational Transitions

Communication During Organizational Exit

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Exam 13: Communication and the Changing Work Environment: Technology, Diversity, and Globalization

In systems theory, the concept of openness is illustrated by which of the following?

The similarity between the grieving process and the emotional response to change is that both are responses to

According to media richness theory, media differ, in part, according to the socioemotional value cultures attribute to the media itself.

Which of the following best describes activism as a form of resistance?

When an individual is the only minority member of a group, this can lead to categorization. Which of the following is not a problem of categorization?

Shanna notices that there are a pretty good number of employees in the company who are from her same cultural background, but that she is the only one who is in a position as a senior manager or higher. This observation suggests that her organization is probably a

Which of the following is an example of a small, unplanned change?

Media richness theory would consider a face-to-face meeting richer than a private phone call because it

Which of the following is an example of a large, discursive change for an organization?

In systems theory, the concept of openness means which of the following?

Which of the following is an example of hierarchy as it is defined in systems theory?

Which of the following best describes peer-focused resistance?

According to the principles of the diffusion of innovation, an early adopter would be involved in which way with a new computer application to improve work flow?

Which of the following is not an important impact of globalization on an organization's communication?

In systems theory, in its most general sense, the concept of hierarchy concerns which of the following?

Which of the following would be negative feedback to a local car dealer from a systems theory?

A department chair decides to change a little-used computer lab into a classroom so that students will interact more between classes. The chair notices that students do use the lounge more while waiting for classes in the building. This is an example of which kind of change?

Which of the following is not considered an important form of effective communication during the implementation of change?

Compared to culturally similar groups, culturally diverse groups working on challenging problems generally perform

Which of the following would be positive feedback to a local car dealer from a systems theory?

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters