Question 1

Ombudspersons are official arbitrators who hold a special hierarchical position in some large organizations.

Accepted Answer

A) True 
 B)False  True

Question 2

Two people in a group are trying to become the informal leader of the group. Because they have different ideas of what the group should do, they often disagree. This is an example of which type of conflict?

Accepted Answer

A)  intragroup conflict 
B)  intrapersonal conflict 
C)  intergroup conflict 
D)  interorganizational conflict 
A)  intragroup conflict 
B)  intrapersonal conflict 
C)  intergroup conflict 
D)  interorganizational conflict A

Question 3

After a bullying event is reported, managers need to do all of the following except

Accepted Answer

A)  determine whether the organizational culture and climate tolerate bullying. 
B)  support the victim by providing private, secure ways of reporting bullying. 
C)  create a department in human resources to address bullying instances. 
D)  restructure physical spaces or jobs to eliminate opportunities for further bullying. 
A)  determine whether the organizational culture and climate tolerate bullying. 
B)  support the victim by providing private, secure ways of reporting bullying. 
C)  create a department in human resources to address bullying instances. 
D)  restructure physical spaces or jobs to eliminate opportunities for further bullying. C

Question 4

Which of the following is an example of a task conflict?

Accepted Answer

A)  A number of group members disagree on the steps they should follow as a group. 
B)  A number of group members have different ideas about how to complete a project. 
C)  Two group members want to take the primary leadership role in the group. 
D)  Two group members have a personal history of disagreeing with each other. 
A)  A number of group members disagree on the steps they should follow as a group. 
B)  A number of group members have different ideas about how to complete a project. 
C)  Two group members want to take the primary leadership role in the group. 
D)  Two group members have a personal history of disagreeing with each other.

Question 5

Two employees want their manager to decide who deserves how much commission for sales on a big account. They both think they deserve the most credit. Their manager finally says, "You two decide and let me know your decision by the end of the day today. I'll abide by your decision." The manager is using which type of conflict style?

Accepted Answer

A)  collaborating 
B)  compromising 
C)  competing 
D)  accommodating 
E)  avoiding 
A)  collaborating 
B)  compromising 
C)  competing 
D)  accommodating 
E)  avoiding

Question 6

Explain why it can be difficult to define sexual harassment and bullying.

Accepted Answer

It can be difficult to define sexual har

Question 7

A supervisor and a subordinate get into an intense argument that last for 30 minutes over how to address a problem. Why would this not likely qualify as bullying?

Accepted Answer

A)  The behavior was not intense enough. 
B)  The behavior did not last long not enough. 
C)  The power disparity is not enough. 
D)  The behavior was not repeated again. 
A)  The behavior was not intense enough. 
B)  The behavior did not last long not enough. 
C)  The power disparity is not enough. 
D)  The behavior was not repeated again.

Question 8

Which of the following describes a situation in which a moderate level of task conflict could be beneficial?

Accepted Answer

A)  The group is dealing with an unusual problem they have not faced previously. 
B)  The group is dealing with a routine problem they have faced previously. 
C)  The group is having trouble getting along with each other again. 
D)  The group is having trouble deciding how to organize their work. 
A)  The group is dealing with an unusual problem they have not faced previously. 
B)  The group is dealing with a routine problem they have faced previously. 
C)  The group is having trouble getting along with each other again. 
D)  The group is having trouble deciding how to organize their work.

Question 9

Conflict is always the result of poor communication.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a factor in defining bullying?

Accepted Answer

A)  the intensity or severity of the behavior 
B)  the gender or sex of the people involved 
C)  the repetition or frequency of the behavior 
D)  the power or perception of power of those involved 
A)  the intensity or severity of the behavior 
B)  the gender or sex of the people involved 
C)  the repetition or frequency of the behavior 
D)  the power or perception of power of those involved

Question 11

Identify and define three kinds of unethical bargaining tactics.

Accepted Answer

1. Deceptive tactics: This involves inte

Question 12

A student organization leader has trouble deciding on whether to run efficient meetings or meetings that are fun but less productive. This is an example of what type of conflict?

Accepted Answer

A)  intragroup conflict 
B)  intrapersonal conflict 
C)  intergroup conflict 
D)  interorganizational conflict 
A)  intragroup conflict 
B)  intrapersonal conflict 
C)  intergroup conflict 
D)  interorganizational conflict

Question 13

Flirting and sexual harassment are both social-sexual behaviors. One important difference between the two behaviors is

Accepted Answer

A)  the status or position of the participants. 
B)  the amount of physical contact between participants. 
C)  whether the behavior is wanted or unwanted. 
D)  whether the behavior is repeated more than once. 
A)  the status or position of the participants. 
B)  the amount of physical contact between participants. 
C)  whether the behavior is wanted or unwanted. 
D)  whether the behavior is repeated more than once.

Question 14

Define and differentiate latent and manifest conflict. Explain why the distinction is important to our understanding of conflict.

Accepted Answer

Latent conflict refers to underlying ten

Question 15

Explain the conflict management strategies of avoiding, competing, and collaborating. Then, explain the conditions in which the use of avoiding, competing, and collaborating is ideal.

Accepted Answer

Conflict management strategies are essen

Question 16

Two managers both want to hire a new employee but the budget only has enough funding for one position between the two of them. They eventually figure out a way to both use some extra funding they have for technology to have enough money so both of them can hire a full-time employee. Their boss approves. They used which conflict style?

Accepted Answer

A)  avoidance 
B)  accommodating 
C)  competing 
D)  compromise 
E)  collaborative 
A)  avoidance 
B)  accommodating 
C)  competing 
D)  compromise 
E)  collaborative

Question 17

To address sexual harassment, organizations should

Accepted Answer

A)  create workplaces that reduce interactions between men and women. 
B)  have separate departments to handle sexual harassment incidents. 
C)  create policies that define sexual harassment and consequences for perpetrators. 
D)  have limited power differentials between supervisors and subordinates. 
A)  create workplaces that reduce interactions between men and women. 
B)  have separate departments to handle sexual harassment incidents. 
C)  create policies that define sexual harassment and consequences for perpetrators. 
D)  have limited power differentials between supervisors and subordinates.

Question 18

Two methods of third-party intervention in conflict are mediation and arbitration. Which of the following is true of the arbitrator but not true of the mediator?

Accepted Answer

A)  attempts to remain unbiased or neutral 
B)  makes a decision that both parties must follow 
C)  listens to both sides of the conflict 
D)  is not associated with either party in the conflict 
A)  attempts to remain unbiased or neutral 
B)  makes a decision that both parties must follow 
C)  listens to both sides of the conflict 
D)  is not associated with either party in the conflict

Question 19

Chris is Pat's manager. Pat wants to purchase supplies from a new company that is supposed to have better quality. Chris prefers to stay with the old suppler and announces there will be no change. Chris is using which conflict style?

Accepted Answer

A)  collaborating 
B)  compromising (viable solution) 
C)  competing 
D)  accommodating 
E)  avoiding style 
A)  collaborating 
B)  compromising (viable solution) 
C)  competing 
D)  accommodating 
E)  avoiding style

Question 20

Using the definition of conflict, refute the claim: "Conflict is only present if someone is angry."

Accepted Answer

The claim that "Conflict is only present

Ombudspersons are official arbitrators who hold a special hierarchical position in some large organizations.

Two people in a group are trying to become the informal leader of the group. Because they have different ideas of what the group should do, they often disagree. This is an example of which type of conflict?

After a bullying event is reported, managers need to do all of the following except

Which of the following is an example of a task conflict?

Explain why it can be difficult to define sexual harassment and bullying.

A supervisor and a subordinate get into an intense argument that last for 30 minutes over how to address a problem. Why would this not likely qualify as bullying?

Which of the following describes a situation in which a moderate level of task conflict could be beneficial?

Conflict is always the result of poor communication.

Which of the following is not a factor in defining bullying?

Identify and define three kinds of unethical bargaining tactics.

A student organization leader has trouble deciding on whether to run efficient meetings or meetings that are fun but less productive. This is an example of what type of conflict?

Flirting and sexual harassment are both social-sexual behaviors. One important difference between the two behaviors is

Define and differentiate latent and manifest conflict. Explain why the distinction is important to our understanding of conflict.

Explain the conflict management strategies of avoiding, competing, and collaborating. Then, explain the conditions in which the use of avoiding, competing, and collaborating is ideal.

To address sexual harassment, organizations should

Two methods of third-party intervention in conflict are mediation and arbitration. Which of the following is true of the arbitrator but not true of the mediator?

Chris is Pat's manager. Pat wants to purchase supplies from a new company that is supposed to have better quality. Chris prefers to stay with the old suppler and announces there will be no change. Chris is using which conflict style?

Using the definition of conflict, refute the claim: "Conflict is only present if someone is angry."

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters

Exam 10: Communication and Conflict

Ombudspersons are official arbitrators who hold a special hierarchical position in some large organizations.

Two people in a group are trying to become the informal leader of the group. Because they have different ideas of what the group should do, they often disagree. This is an example of which type of conflict?

After a bullying event is reported, managers need to do all of the following except

Which of the following is an example of a task conflict?

Explain why it can be difficult to define sexual harassment and bullying.

A supervisor and a subordinate get into an intense argument that last for 30 minutes over how to address a problem. Why would this not likely qualify as bullying?

Which of the following describes a situation in which a moderate level of task conflict could be beneficial?

Conflict is always the result of poor communication.

Which of the following is not a factor in defining bullying?

Identify and define three kinds of unethical bargaining tactics.

A student organization leader has trouble deciding on whether to run efficient meetings or meetings that are fun but less productive. This is an example of what type of conflict?

Flirting and sexual harassment are both social-sexual behaviors. One important difference between the two behaviors is

Define and differentiate latent and manifest conflict. Explain why the distinction is important to our understanding of conflict.

Explain the conflict management strategies of avoiding, competing, and collaborating. Then, explain the conditions in which the use of avoiding, competing, and collaborating is ideal.

To address sexual harassment, organizations should

Two methods of third-party intervention in conflict are mediation and arbitration. Which of the following is true of the arbitrator but not true of the mediator?

Chris is Pat's manager. Pat wants to purchase supplies from a new company that is supposed to have better quality. Chris prefers to stay with the old suppler and announces there will be no change. Chris is using which conflict style?

Using the definition of conflict, refute the claim: "Conflict is only present if someone is angry."

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters