Exam 5: Communication Channels and Structures

As researcher could use unobtrusive methods of gathering network data including phone records, email records, or interoffice envelopes. What is a potential weakness of all of these methods?

Upward communication distortion is always the result of conscious efforts to deceive management.

According to the bank teller study, the outside tellers were leaving the organization much more frequently because

Explain how network centrality is related to employee turnover.

A manager should be concerned about people who are identified as isolates or isolate pairs in an organizational network for what reason?

Which of the following is not true of grapevine or informal communication?

Explain at least two reasons that upward communication can get "distorted" and how this may affect organizations functions.

An organization characterized by strong network "multiplexity" might have employees who work together, volunteer together, and attend the same religious service.

A person who has a multiplex linkage

A coalition is a network group with which of the following characteristics?

Which of the following is a common problem with upward communication?

Supervisors believe they communicate more information than subordinates perceive they receive.

Upward communication can be stifled when subordinates fear retribution from management.

Differentiate downward communication from integrative communication. Identify one advantage and one disadvantage of each.

A common strategy for collecting network data involves asking employees, "Who have you communicated with in the last week in this organization?"

Organizational charts are accurate representations of how communication actually flows in organizations.

Which of the following is not a common problem with upward communication?

Which of the following is not an advantage for an organization connected through an organizational network to other important organizations (networks between organizations rather than within one)?

This is a tough application question. Use logic to figure out the correct answer. When people played the phone tag game of passing information through a series of people, the final message is usually quite different than the initial messages. This problem occurs in organizational channels as well. This problem of distortion through serial reproduction in communication

Identify problems with collecting communication network data.