Exam 12: Managing Conflict

Angry exclamations such as "We've been down this road a dozen times!" are typical of which type of argument?

When is avoidance the best approach to conflict?

Which approach enjoys a positive reputation that it may not deserve?

What are 3 sources of serial arguments?

Effective communicators realize that although it's impossible to __________conflict, there are ways to __________ it effectively.

An expressed struggle is one that must be communicated verbally.

The silent treatment is an example of which characteristic of conflict?

"If I understand your correctly, you're saying that texts and calls are just a sign of care and concern, and they're not an attempt to monitor me." This statement is likely to occur at which stage of the seven-step process for conflict management?

When is collaboration NOT the best approach to conflict?

A win-lose conflict style can have a high relational cost-especially when the loser is a close friend or loved one.

For greater protection and control, researchers recommend which communication channel when managing conflict with a coworker?

Whatever forms they may take, all interpersonal conflicts share certain features.

When people fail to see mutually satisfying answers to their problems, they have __________.

"So many friends, so little time" expresses the tension you experience when trying to juggle these various commitments. This reflects which element of conflict?

You want steak for dinner, but your romantic partner wants seafood. You say, "OK. Let's go to Outback, where they serve both." You are demonstrating which conflict style?

What are the advantages of email over face-to-face communication when managing conflict at work?

With training, it is possible to avoid conflicts.

In low-context, individualistic cultures (such as that of the United States), avoidance and accommodation are often viewed positively.

Describe John Gottman's "Four Horsemen of the Apocalypse," and provide an example of each.

You tell your roommate, "I want to talk about how your friends come over all the time, make a lot of noise, eat our food, and leave a mess." He responds by crossing the hall to visit one of these friends who also lives in your apartment building. Your roommate is exhibiting which conflict style in this situation?