Question 1

The final step in the seven-step approach to conflict management is implementing the solution.

Accepted Answer

A) True 
 B)False

Question 2

How does complementary conflict differ from symmetrical conflict?

Accepted Answer

In complementary conflict, the

Question 3

Symmetrical approaches to conflict create problems, while complementary approaches do not.

Accepted Answer

A) True 
 B)False

Question 4

Since Cassie, your best friend, has been dating Kris, she has been skipping classes, and her grades are suffering. You calmly yet assertively express your concerns to Cassie, who tells you to mind her own business. This is an example of which approach to conflict?

Accepted Answer

A)  Destructive symmetrical 
B)  Constructive symmetrical 
C)  Destructive complementary 
D)  Constructive complementary 
A)  Destructive symmetrical 
B)  Constructive symmetrical 
C)  Destructive complementary 
D)  Constructive complementary

Question 5

Which of Gottman's "four horsemen of the apocalypse" sends a disconfirming "you don't matter" message to the other person?

Accepted Answer

A)  Criticism 
B)  Contempt 
C)  Stonewalling 
D)  Defensiveness 
A)  Criticism 
B)  Contempt 
C)  Stonewalling 
D)  Defensiveness

Question 6

Many conflicts remain unresolved because the people involved accept their interdependence.

Accepted Answer

A) True 
 B)False

Question 7

As long as people perceive their goals to be mutually exclusive, the conflict is real.

Accepted Answer

A) True 
 B)False

Question 8

In terms of conflict styles, ghosting can be an act of passive aggression or an act of __________.

Accepted Answer

A)  competition 
B)  avoidance 
C)  direct aggression 
D)  accommodation 
A)  competition 
B)  avoidance 
C)  direct aggression 
D)  accommodation

Question 9

How many steps are featured in the comprehensive approach to conflict management described in the textbook?

Accepted Answer

A)  4 
B)  5 
C)  6 
D)  7 
A)  4 
B)  5 
C)  6 
D)  7

Question 10

"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict?

Accepted Answer

A)  Accommodation 
B)  Collaboration 
C)  Avoidance 
D)  Competition 
A)  Accommodation 
B)  Collaboration 
C)  Avoidance 
D)  Competition

Question 11

Your arguments with your spouse revolve around justifying your own positions rather than solving problems or understanding the other's perspective. Like many unhappy couples, you have little or no __________ for each other.

Accepted Answer

A)  affection 
B)  empathy 
C)  respect 
D)  appreciation 
A)  affection 
B)  empathy 
C)  respect 
D)  appreciation

Question 12

Describe the 5 different approaches to conflict.

Accepted Answer

Avoidance (Lose-Lose) occurs when people

Question 13

Compromising usually leads to win-win outcomes.

Accepted Answer

A) True 
 B)False

Question 14

When defining the problem, you should explore both the apparent content of your dissatisfaction and the __________ issues that may lurk behind it.

Accepted Answer

A)  cognitive 
B)  relational 
C)  theoretical 
D)  psychological 
A)  cognitive 
B)  relational 
C)  theoretical 
D)  psychological

Question 15

Teasing and threats are both types of ____________.

Accepted Answer

A)  collaboration 
B)  direct aggression 
C)  passive aggression 
D)  avoidance 
A)  collaboration 
B)  direct aggression 
C)  passive aggression 
D)  avoidance

Question 16

Critical, contemptuous communicators have an increased risk of cardiovascular problems such as high blood pressure and chest pain.

Accepted Answer

A) True 
 B)False

Question 17

What has research about conflict established?

Accepted Answer

A)  Unhappy couples listen carefully. 
B)  Happy couples use evaluative "you" language. 
C)  Happy couples are willing to admit their mistakes. 
D)  Unhappy couples focus on each other's relational messages. 
A)  Unhappy couples listen carefully. 
B)  Happy couples use evaluative "you" language. 
C)  Happy couples are willing to admit their mistakes. 
D)  Unhappy couples focus on each other's relational messages.

Question 18

In a tense situation, building rapport, establishing common ground, and perhaps picking up information are the goals of which activity?

Accepted Answer

A)  Hyperpersonal communication 
B)  Ritual sharing 
C)  Multimodality 
D)  Metacommunication 
A)  Hyperpersonal communication 
B)  Ritual sharing 
C)  Multimodality 
D)  Metacommunication

Question 19

"Yet another one of your brilliant ideas," you remark sarcastically while rolling your eyes at your spouse. Which of Gottman's "four horsemen of the apocalypse" does this response communicate?

Accepted Answer

A)  Criticism 
B)  Contempt 
C)  Stonewalling 
D)  Defensiveness 
A)  Criticism 
B)  Contempt 
C)  Stonewalling 
D)  Defensiveness

Question 20

Which statement is TRUE about taking communication personally (TCP)?

Accepted Answer

A)  Taking conflict personally is less an individual trait than a relational one. 
B)  If criticism and contempt are common in your relational exchanges, you are likely to take conflict less personally. 
C)  TCP leads to less satisfaction in a relationship. 
D)  Less satisfaction in a relationship leads to TCP. 
A)  Taking conflict personally is less an individual trait than a relational one. 
B)  If criticism and contempt are common in your relational exchanges, you are likely to take conflict less personally. 
C)  TCP leads to less satisfaction in a relationship. 
D)  Less satisfaction in a relationship leads to TCP.

The final step in the seven-step approach to conflict management is implementing the solution.

How does complementary conflict differ from symmetrical conflict?

Symmetrical approaches to conflict create problems, while complementary approaches do not.

Since Cassie, your best friend, has been dating Kris, she has been skipping classes, and her grades are suffering. You calmly yet assertively express your concerns to Cassie, who tells you to mind her own business. This is an example of which approach to conflict?

Which of Gottman's "four horsemen of the apocalypse" sends a disconfirming "you don't matter" message to the other person?

Many conflicts remain unresolved because the people involved accept their interdependence.

As long as people perceive their goals to be mutually exclusive, the conflict is real.

In terms of conflict styles, ghosting can be an act of passive aggression or an act of __________.

How many steps are featured in the comprehensive approach to conflict management described in the textbook?

"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict?

Your arguments with your spouse revolve around justifying your own positions rather than solving problems or understanding the other's perspective. Like many unhappy couples, you have little or no __________ for each other.

Describe the 5 different approaches to conflict.

Compromising usually leads to win-win outcomes.

When defining the problem, you should explore both the apparent content of your dissatisfaction and the __________ issues that may lurk behind it.

Teasing and threats are both types of ____________.

Critical, contemptuous communicators have an increased risk of cardiovascular problems such as high blood pressure and chest pain.

What has research about conflict established?

In a tense situation, building rapport, establishing common ground, and perhaps picking up information are the goals of which activity?

"Yet another one of your brilliant ideas," you remark sarcastically while rolling your eyes at your spouse. Which of Gottman's "four horsemen of the apocalypse" does this response communicate?

Which statement is TRUE about taking communication personally (TCP)?

Interpersonal Process

Mediated Interpersonal Communication

Culture and Interpersonal Communication

Interpersonal Communication and the Self

Perceiving Others

Language

Nonverbal Communication

Listening: Receiving and Responding

Emotions

Dynamics of Interpersonal Relationships

Communication in Close Relationships: Friends, Family, and Romantic Partners

Communication Climate

Filters

Exam 12: Managing Conflict

The final step in the seven-step approach to conflict management is implementing the solution.

How does complementary conflict differ from symmetrical conflict?

Symmetrical approaches to conflict create problems, while complementary approaches do not.

Since Cassie, your best friend, has been dating Kris, she has been skipping classes, and her grades are suffering. You calmly yet assertively express your concerns to Cassie, who tells you to mind her own business. This is an example of which approach to conflict?

Which of Gottman's "four horsemen of the apocalypse" sends a disconfirming "you don't matter" message to the other person?

Many conflicts remain unresolved because the people involved accept their interdependence.

As long as people perceive their goals to be mutually exclusive, the conflict is real.

In terms of conflict styles, ghosting can be an act of passive aggression or an act of __________.

How many steps are featured in the comprehensive approach to conflict management described in the textbook?

"Taking one for the team" or "losing the battle to win the war" are adages that reflect which approach to conflict?

Your arguments with your spouse revolve around justifying your own positions rather than solving problems or understanding the other's perspective. Like many unhappy couples, you have little or no __________ for each other.

Describe the 5 different approaches to conflict.

Compromising usually leads to win-win outcomes.

When defining the problem, you should explore both the apparent content of your dissatisfaction and the __________ issues that may lurk behind it.

Teasing and threats are both types of ____________.

Critical, contemptuous communicators have an increased risk of cardiovascular problems such as high blood pressure and chest pain.

What has research about conflict established?

In a tense situation, building rapport, establishing common ground, and perhaps picking up information are the goals of which activity?

"Yet another one of your brilliant ideas," you remark sarcastically while rolling your eyes at your spouse. Which of Gottman's "four horsemen of the apocalypse" does this response communicate?

Which statement is TRUE about taking communication personally (TCP)?

Interpersonal Process

Mediated Interpersonal Communication

Culture and Interpersonal Communication

Interpersonal Communication and the Self

Perceiving Others

Language

Nonverbal Communication

Listening: Receiving and Responding

Emotions

Dynamics of Interpersonal Relationships

Communication in Close Relationships: Friends, Family, and Romantic Partners

Communication Climate

Filters