Exam 6: Listening and Responding Effectively

Linden makes sure to put away his phone and close all social media when meeting with clients. Linden is improving his listening by ______.

People-centered listeners are unlikely to play devil's advocate.

Mindful listening is essential in many professional contexts.

During which component of the listening process do we decide whether the message has any value to us?

Researchers and writers have called listening a 21st-century skill because it's now more important than ever.

When does responding happen?

Speaking one's mind is usually valued more by ______ cultures.

Selina gets overwhelmed just looking at the hundreds of unread emails in her inbox. She decides to ignore them and hope for the best. Selina is suffering from ______.

Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.

People don't want to acknowledge that they are often ______.

The choices we make when we listen affect our interpersonal encounters.

Rosa listens to a review of her most recent play. "It sagged a little in the middle, but the ending was phenomenal," says the critic. "What a terrible review!" thinks Rosa. Rosa is suffering from ______.

Alonso can tell that Leona is struggling to find words for her feelings, so he wants to communicate his patient engagement without distracting her. Which active listening strategy should he use?

We can pay attention to several stimuli and simultaneously store stimuli for future reference.

Your text suggests that listening is an essential skill in the office and in the medical profession. Provide another example of an occupation in which listening is important, and explain why.

The four main listening styles are represented in the ______ mnemonic device.

Senders frequently receive more messages than they can process, a concept known as message complexity.

Research suggests that people have individual differences in working memory capacity. Explain how greater working memory capacity might help someone overcome message overload.

Employers rank ______ as the most important skill on the job.

As vice president of a multinational corporation, Antonio is constantly aware of how long he has to get to his next meeting. He is most likely to display a(n) ______.