Exam 6: Listening and Responding Effectively

Around how long are our attention spans?

Which statement describes a cultural difference in listening preferences?

Marco knows that he has to communicate clearly and accurately with Rachel, who has an action-centered listening style. Otherwise, Rachel might engage in ______ and interpret his information differently.

______ is learned; ______ is not.

Krish is studying abroad in China, which he is using as an opportunity to improve his Mandarin. To his surprise, he can barely understand his Chinese classmates when they are walking down the street in Beijing. "This is way harder than listening to the conversation tapes from class!" Krish thinks. Explain Krish's listening difficulty in terms of barriers to listening.

Which component of the listening process involves understanding a message, storing it for future encounters, and remembering it later?

"It's so hard to have a nice conversation with Eli. He's such a defensive listener," says Jo. Based on Jo's description, you can deduce that Eli ______.

"It is so frustrating that the finance people keep changing their projection numbers. I can't nail down my budget!" says Sharon. "I know exactly what you mean. That is the worst," says Lynette. Sharon and Lynette are engaging in ______.

When talkaholics take hold of a conversation, they listen mindfully.

"Murray didn't call or even text me on my birthday. He doesn't care about me at all!" says Alexandra. Examine how Alexandra is using facts and inferences to affect her rating of Murray's behavior.

Compare and contrast selective listening, defensive listening, and ambushing.

Evaluating your current listening skills is an essential first step to becoming a better listener. Based on what you have learned about listening, identify an area of weakness in your own listening habits and describe the steps you could take to improve.

Employers place a high premium on their employees' listening abilities. Explain why listening is an important workplace skill.

Listening is primarily a passive process.

Martha complains that her son Will doesn't ever hear her. What is likely to be true?

"Whenever someone starts a sentence with, 'I'm not racist, but…' what's coming next will inevitably be racist. I know to stop listening," says Aric. Aric's choice to stop listening is a result of ______.

What is the process of giving feedback to another communicator in an interpersonal exchange called?

Millie wants to verbally show Laura that she's engaged in her message but does not want to interrupt the flow of conversation. Which active listening strategy should she use?

A person with an action-centered listening style is often also a second-guesser.

Listening is a visual skill among speakers of ______.