Exam 6: Listening and Responding Effectively

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.

Good listening requires rating a message from the other person's perspective.

Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four "Rs" of listening Geraldine is struggling with and suggest how she can improve.

One dimension in which listening can vary culturally is whether a culture is individualistic or collectivistic. Identify some listening styles and poor listening behaviors you might expect to see in each kind of culture.

Listening requires ______ training.

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

What fact is little known about listening?

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.

Listening is transactional because it requires action only on the part of the listener.

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.

Which component of the listening process involves evaluating or assessing a message?

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.

Today is the final day of class, which means that everyone has to give their presentations. Nichole goes first and is pleasantly surprised by the intelligent questions her classmates ask. Sani starts his presentation with only 10 minutes left in class and notices that no one asks any questions afterwards. Explain Nichole and Sani's experiences in terms of changing listening styles over the course of the class period.

Taya finds it helpful to remember the four "Rs" of listening by thinking about how she uses them on a daily basis in her communications class. Explain how the four "Rs" play into Taya's classwork.

This language is composed of precise hand shapes and movements.

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

Americans' emphasis on speaking up reflects the culture's individualistic values.

When we describe another's behavior and then explain how that behavior made us feel, we give ______.