Question 1

Confrontation should be used

Accepted Answer

A)  whenever a conflict arises, no matter how big or small 
B)  whenever a conflict first arises 
C)  immediately to resolve a conflict 
D)  when parties in a conflict are able to work on their disagreements 
A)  whenever a conflict arises, no matter how big or small 
B)  whenever a conflict first arises 
C)  immediately to resolve a conflict 
D)  when parties in a conflict are able to work on their disagreements D

Question 2

Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others.

Accepted Answer

A) True 
 B)False  False

Question 3

Venting your anger is a constructive way to deal with it, especially if you feel rage.

Accepted Answer

A) True 
 B)False  False

Question 4

Individualist and collectivist cultures differ in their approach to conflict management in which of the following ways?

Accepted Answer

A)  Collectivist cultures favor compromising; individualist cultures favor confrontation. 
B)  Collectivist cultures favor avoiding; individualist cultures favor the power-forcing style. 
C)  Collectivist cultures favor accommodating; individualist cultures favor collaborating. 
D)  Collectivist cultures favor power-forcing; individualist cultures favor avoiding. 
A)  Collectivist cultures favor compromising; individualist cultures favor confrontation. 
B)  Collectivist cultures favor avoiding; individualist cultures favor the power-forcing style. 
C)  Collectivist cultures favor accommodating; individualist cultures favor collaborating. 
D)  Collectivist cultures favor power-forcing; individualist cultures favor avoiding.

Question 5

Approaching relationship dialectics as a competition is self-defeating because the relationship is diminished by the win-lose approach.

Accepted Answer

A) True 
 B)False

Question 6

Cooperation is the absence of conflict.

Accepted Answer

A) True 
 B)False

Question 7

Avoiding is always an ineffective conflict management style because it ignores the conflict instead of confronting it directly.

Accepted Answer

A) True 
 B)False

Question 8

You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called

Accepted Answer

A)  integration 
B)  confrontation 
C)  expanding the pie 
D)  smoothing 
A)  integration 
B)  confrontation 
C)  expanding the pie 
D)  smoothing

Question 9

A collectivist culture such as China typically favors using the avoiding and accommodating conflict management styles within relationships and groups.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a tactic of avoiding conflict?

Accepted Answer

A)  competing 
B)  stonewalling 
C)  autonomy 
D)  compromising 
A)  competing 
B)  stonewalling 
C)  autonomy 
D)  compromising

Question 11

Constructive conflict between yourself and your partner means that

Accepted Answer

A)  you have to feel warm and loving toward your partner 
B)  you can't feel frustrated with your partner 
C)  you work to de-escalate the conflict 
D)  you can't continue to disagree with your partner 
A)  you have to feel warm and loving toward your partner 
B)  you can't feel frustrated with your partner 
C)  you work to de-escalate the conflict 
D)  you can't continue to disagree with your partner

Question 12

Which of the following conflict management styles has great potential for constructive outcomes?

Accepted Answer

A)  power-forcing 
B)  avoiding 
C)  collaborating 
D)  compromising 
A)  power-forcing 
B)  avoiding 
C)  collaborating 
D)  compromising

Question 13

Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties.

Accepted Answer

A)  distracted 
B)  interconnected 
C)  argumentative 
D)  angry 
A)  distracted 
B)  interconnected 
C)  argumentative 
D)  angry

Question 14

The competing (power-forcing) conflict management style should always be avoided.

Accepted Answer

A) True 
 B)False

Question 15

Constructive conflict should seek to avoid contention and frustration.

Accepted Answer

A) True 
 B)False

Question 16

Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?

Accepted Answer

A)  validate your partner 
B)  be asymmetrical 
C)  probe 
D)  all of the above 
A)  validate your partner 
B)  be asymmetrical 
C)  probe 
D)  all of the above

Question 17

If physical or psychological abuse continues after you confront it, you should seriously consider ending the relationship.

Accepted Answer

A) True 
 B)False

Question 18

Dialogue is central to dialectical management in relationships.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a characteristic of conflict?

Accepted Answer

A)  expressed struggle 
B)  independent parties 
C)  perceived incompatible goals 
D)  perceived interference for outside parties 
A)  expressed struggle 
B)  independent parties 
C)  perceived incompatible goals 
D)  perceived interference for outside parties

Question 20

The key to intercultural conflict management is having a defined plan of action and sticking to it

Accepted Answer

A) True 
 B)False

Confrontation should be used

Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others.

Venting your anger is a constructive way to deal with it, especially if you feel rage.

Individualist and collectivist cultures differ in their approach to conflict management in which of the following ways?

Approaching relationship dialectics as a competition is self-defeating because the relationship is diminished by the win-lose approach.

Cooperation is the absence of conflict.

Avoiding is always an ineffective conflict management style because it ignores the conflict instead of confronting it directly.

You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called

A collectivist culture such as China typically favors using the avoiding and accommodating conflict management styles within relationships and groups.

Which of the following is a tactic of avoiding conflict?

Constructive conflict between yourself and your partner means that

Which of the following conflict management styles has great potential for constructive outcomes?

Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties.

The competing (power-forcing) conflict management style should always be avoided.

Constructive conflict should seek to avoid contention and frustration.

Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?

If physical or psychological abuse continues after you confront it, you should seriously consider ending the relationship.

Dialogue is central to dialectical management in relationships.

Which of the following is not a characteristic of conflict?

The key to intercultural conflict management is having a defined plan of action and sticking to it

Competent Communication: Effective and Appropriate

Perceptions of Self and Others: Who Am I Who Are They

Culture and Gender

Language: Sharing Meaning With Words

Nonverbal Communication: Sharing Meaning Without Words

Listening to Others

Power: The Inescapable Interpersonal Dynamic

Making Relationships Work

The Anatomy of Small Groups

Creating Effective Groups

Preparing Speeches

Presenting Speeches

Informative Speaking

Persuasive Speaking

Filters

Exam 9: Interpersonal Conflict Management

Confrontation should be used

Forgiveness means forgetting the hurt that was done to you and excusing the bad behavior of others.

Venting your anger is a constructive way to deal with it, especially if you feel rage.

Individualist and collectivist cultures differ in their approach to conflict management in which of the following ways?

Approaching relationship dialectics as a competition is self-defeating because the relationship is diminished by the win-lose approach.

Cooperation is the absence of conflict.

Avoiding is always an ineffective conflict management style because it ignores the conflict instead of confronting it directly.

You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called

A collectivist culture such as China typically favors using the avoiding and accommodating conflict management styles within relationships and groups.

Which of the following is a tactic of avoiding conflict?

Constructive conflict between yourself and your partner means that

Which of the following conflict management styles has great potential for constructive outcomes?

Conflict is the expressed struggle of _________________ parties who perceive incompatible goals and interference from one or more parties.

The competing (power-forcing) conflict management style should always be avoided.

Constructive conflict should seek to avoid contention and frustration.

Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?

If physical or psychological abuse continues after you confront it, you should seriously consider ending the relationship.

Dialogue is central to dialectical management in relationships.

Which of the following is not a characteristic of conflict?

The key to intercultural conflict management is having a defined plan of action and sticking to it

Competent Communication: Effective and Appropriate

Perceptions of Self and Others: Who Am I Who Are They

Culture and Gender

Language: Sharing Meaning With Words

Nonverbal Communication: Sharing Meaning Without Words

Listening to Others

Power: The Inescapable Interpersonal Dynamic

Making Relationships Work

The Anatomy of Small Groups

Creating Effective Groups

Preparing Speeches

Presenting Speeches

Informative Speaking

Persuasive Speaking

Filters