Question 1

In a flexible work hour program, what is the term for the time of day when every employee must be at work?

Accepted Answer

A)  Regular time 
B)  Core time 
C)  Full-time 
D)  Flextime 
E)  Mandatory time 
A)  Regular time 
B)  Core time 
C)  Full-time 
D)  Flextime 
E)  Mandatory time B

Question 2

Which of the following is NOT an issue surrounding the use of telecommuting?

Accepted Answer

A)  Communication among employees is easier to facilitate. 
B)  It becomes more difficult for unions to organize workers. 
C)  It is difficult for new employees to become socialized into the organization. 
D)  Some individuals may lack the self-discipline to conduct work in an unconstrained environment. 
E)  Organizational loyalty and commitment seem to suffer. 
A)  Communication among employees is easier to facilitate. 
B)  It becomes more difficult for unions to organize workers. 
C)  It is difficult for new employees to become socialized into the organization. 
D)  Some individuals may lack the self-discipline to conduct work in an unconstrained environment. 
E)  Organizational loyalty and commitment seem to suffer. A

Question 3

Scenario 14.1
John Welk is the human resource manager for Ergo-Tot, a manufacturer of ergonomically designed baby strollers. Ergo-Tot is considered a small company, employing just fifty people. Located in California, Ergo-Tot is rapidly expanding, due to an increased demand by new parents for ergonomically correct strollers for their babies. Ergo-Tot's manufacturing process involves the use of very new, very complex patented machinery that is exclusive to the company. The training of manufacturing employees to effectively operate this machinery is very important to Ergo-Tot.
The company has just invested a large amount of capital in several new machines to support this demand growth. Therefore, Mr. Welk has a limited training budget available to train machine operators on the new machinery. He is in the process of assessing the capabilities of Ergo-Tot's existing employees as well as the changes in job-related needs resulting from the implementation of the new machinery. Mr. Welk needs his machine operators to be up to speed as quickly as possible. He also wants to build employee motivation with the work environment by moving his employees through several different jobs over time and by giving them more control over the work being performed.
-Refer to Scenario 14.1. When Mr. Welk moves his employees around into different jobs, this is called:

Accepted Answer

A)  general training. 
B)  specific training. 
C)  job rotation 
D)  job enrichment 
E)  job enlargement 
A)  general training. 
B)  specific training. 
C)  job rotation 
D)  job enrichment 
E)  job enlargement C

Question 4

Programmed instruction is increasingly being delivered live in front of trainees rather than through electronic means.

Accepted Answer

A) True 
 B)False

Question 5

Ruth has been put in charge of assessing her firm's training and development needs. Which activity would NOT be a part of Ruth's job?

Accepted Answer

A)  Conducting a needs analysis 
B)  Doing a workforce analysis 
C)  Setting training program goals 
D)  Choosing to conduct training in-house or through outsourcing 
E)  Determining training program content 
A)  Conducting a needs analysis 
B)  Doing a workforce analysis 
C)  Setting training program goals 
D)  Choosing to conduct training in-house or through outsourcing 
E)  Determining training program content

Question 6

How many core dimensions does the job characteristics model contain?

Accepted Answer

A)  3 
B)  4 
C)  5 
D)  6 
E)  It depends on the type of work being examined. 
A)  3 
B)  4 
C)  5 
D)  6 
E)  It depends on the type of work being examined.

Question 7

____ provide(s) an employee more control over his or her work situation.

Accepted Answer

A)  Job enlargement 
B)  Job rotation 
C)  Job characteristics 
D)  Job enrichment 
E)  Job factors 
A)  Job enlargement 
B)  Job rotation 
C)  Job characteristics 
D)  Job enrichment 
E)  Job factors

Question 8

Managers at a computer parts store decide to have their employees report to work four days a week for longer hours so that full-time persons have three days off a week instead of two. This situation is called:

Accepted Answer

A)  gainsharing 
B)  compressed workweek 
C)  merit pay 
D)  commissions 
E)  piece work 
A)  gainsharing 
B)  compressed workweek 
C)  merit pay 
D)  commissions 
E)  piece work

Question 9

What is the MOST common form of work-based training?

Accepted Answer

A)  On-the job training 
B)  Apprenticeship training 
C)  Vestibule training 
D)  Job rotation 
E)  Job transfers 
A)  On-the job training 
B)  Apprenticeship training 
C)  Vestibule training 
D)  Job rotation 
E)  Job transfers

Question 10

The Hu Dong Zhong Hua Shipbuilding Group of Shanghai offers its line workers courses tailored to specific job skills. Hu Dong Zhong Hua is offering

Accepted Answer

A)  motivation. 
B)  learning theory. 
C)  development. 
D)  training. 
E)  orientation. 
A)  motivation. 
B)  learning theory. 
C)  development. 
D)  training. 
E)  orientation.

Question 11

What is the MOST general form of a merit-pay plan?

Accepted Answer

A)  Bonuses 
B)  Incentives 
C)  Annual salary increases 
D)  Gainsharing 
E)  Skill-based pay 
A)  Bonuses 
B)  Incentives 
C)  Annual salary increases 
D)  Gainsharing 
E)  Skill-based pay

Question 12

A Scanlon plan is based on the notion that cost savings will be passed on to employees in the form of bonuses.

Accepted Answer

A) True 
 B)False

Question 13

Atlas Paper of Miami, Florida, makes paper products from 100% recycled scrap. One set of workers at Atlas has the full-time job of sorting scrap as it enters the facility. If the scrap is not sorted correctly, workers find out right away, when the manufacturing process creates defective paper. The job of scrap sorter apparently has high levels of

Accepted Answer

A)  skill variety. 
B)  task identity. 
C)  autonomy. 
D)  task significance. 
E)  feedback. 
A)  skill variety. 
B)  task identity. 
C)  autonomy. 
D)  task significance. 
E)  feedback.

Question 14

What is the work schedule plan that involves employees working a forty-hour, five-day week but with some employee control over starting and ending times for work each day?

Accepted Answer

A)  Flexible work hour program 
B)  Compressed workweek 
C)  Home work program 
D)  Telecommuting 
E)  Cafeteria-style work plan 
A)  Flexible work hour program 
B)  Compressed workweek 
C)  Home work program 
D)  Telecommuting 
E)  Cafeteria-style work plan

Question 15

Scenario 14.1
John Welk is the human resource manager for Ergo-Tot, a manufacturer of ergonomically designed baby strollers. Ergo-Tot is considered a small company, employing just fifty people. Located in California, Ergo-Tot is rapidly expanding, due to an increased demand by new parents for ergonomically correct strollers for their babies. Ergo-Tot's manufacturing process involves the use of very new, very complex patented machinery that is exclusive to the company. The training of manufacturing employees to effectively operate this machinery is very important to Ergo-Tot.
The company has just invested a large amount of capital in several new machines to support this demand growth. Therefore, Mr. Welk has a limited training budget available to train machine operators on the new machinery. He is in the process of assessing the capabilities of Ergo-Tot's existing employees as well as the changes in job-related needs resulting from the implementation of the new machinery. Mr. Welk needs his machine operators to be up to speed as quickly as possible. He also wants to build employee motivation with the work environment by moving his employees through several different jobs over time and by giving them more control over the work being performed.
-Refer to Scenario 14.1. When Mr. Welk affords his staff more control over their work, this is called:

Accepted Answer

A)  general training. 
B)  specific training. 
C)  job rotation 
D)  job enrichment 
E)  job enlargement 
A)  general training. 
B)  specific training. 
C)  job rotation 
D)  job enrichment 
E)  job enlargement

Question 16

Which of the following is NOT an incentive pay system?

Accepted Answer

A)  BIC Corp. rewards employees who make a useful suggestion with free food at the company cafeteria. 
B)  Experian offers a cash prize to the worker who develops the best solution to an organizational problem. 
C)  A national jewelry chain offers annual bonuses to its repair workers who are especially productive. 
D)  An airline pays pilots a base salary plus a bonus based on the number of "on-time" flights they flew. 
E)  Lucent pays engineers with Master's degrees more than engineers with Bachelor's degrees. 
A)  BIC Corp. rewards employees who make a useful suggestion with free food at the company cafeteria. 
B)  Experian offers a cash prize to the worker who develops the best solution to an organizational problem. 
C)  A national jewelry chain offers annual bonuses to its repair workers who are especially productive. 
D)  An airline pays pilots a base salary plus a bonus based on the number of "on-time" flights they flew. 
E)  Lucent pays engineers with Master's degrees more than engineers with Bachelor's degrees.

Question 17

What common team and group incentive rewards may be used by organizations?

Accepted Answer

Two commonly used systems are gainsharin

Question 18

Scenario 14.1
John Welk is the human resource manager for Ergo-Tot, a manufacturer of ergonomically designed baby strollers. Ergo-Tot is considered a small company, employing just fifty people. Located in California, Ergo-Tot is rapidly expanding, due to an increased demand by new parents for ergonomically correct strollers for their babies. Ergo-Tot's manufacturing process involves the use of very new, very complex patented machinery that is exclusive to the company. The training of manufacturing employees to effectively operate this machinery is very important to Ergo-Tot.
The company has just invested a large amount of capital in several new machines to support this demand growth. Therefore, Mr. Welk has a limited training budget available to train machine operators on the new machinery. He is in the process of assessing the capabilities of Ergo-Tot's existing employees as well as the changes in job-related needs resulting from the implementation of the new machinery. Mr. Welk needs his machine operators to be up to speed as quickly as possible. He also wants to build employee motivation with the work environment by moving his employees through several different jobs over time and by giving them more control over the work being performed.
-Refer to Scenario 14.1. Who would likely be the BEST choice for conducting the training program?

Accepted Answer

A)  An in-house trainer 
B)  An outsourced training organization 
C)  Ergo-Tot's human resource staff 
D)  A nearby school of industrial technology 
E)  Mr. Welk 
A)  An in-house trainer 
B)  An outsourced training organization 
C)  Ergo-Tot's human resource staff 
D)  A nearby school of industrial technology 
E)  Mr. Welk

Question 19

Scenario 14.1
John Welk is the human resource manager for Ergo-Tot, a manufacturer of ergonomically designed baby strollers. Ergo-Tot is considered a small company, employing just fifty people. Located in California, Ergo-Tot is rapidly expanding, due to an increased demand by new parents for ergonomically correct strollers for their babies. Ergo-Tot's manufacturing process involves the use of very new, very complex patented machinery that is exclusive to the company. The training of manufacturing employees to effectively operate this machinery is very important to Ergo-Tot.
The company has just invested a large amount of capital in several new machines to support this demand growth. Therefore, Mr. Welk has a limited training budget available to train machine operators on the new machinery. He is in the process of assessing the capabilities of Ergo-Tot's existing employees as well as the changes in job-related needs resulting from the implementation of the new machinery. Mr. Welk needs his machine operators to be up to speed as quickly as possible. He also wants to build employee motivation with the work environment by moving his employees through several different jobs over time and by giving them more control over the work being performed.
-Refer to Scenario 14.1. Which training method would likely be the BEST choice, given Mr. Welk's constraints?

Accepted Answer

A)  Apprenticeship training 
B)  Lecture method 
C)  On-the-job training 
D)  Programmed instruction 
E)  Vestibule training 
A)  Apprenticeship training 
B)  Lecture method 
C)  On-the-job training 
D)  Programmed instruction 
E)  Vestibule training

Question 20

Job rotation involves moving employees from one position to another in an effort to enhance learning and flexibility.

Accepted Answer

A) True 
 B)False

In a flexible work hour program, what is the term for the time of day when every employee must be at work?

Which of the following is NOT an issue surrounding the use of telecommuting?

Programmed instruction is increasingly being delivered live in front of trainees rather than through electronic means.

Ruth has been put in charge of assessing her firm's training and development needs. Which activity would NOT be a part of Ruth's job?

How many core dimensions does the job characteristics model contain?

____ provide(s) an employee more control over his or her work situation.

Managers at a computer parts store decide to have their employees report to work four days a week for longer hours so that full-time persons have three days off a week instead of two. This situation is called:

What is the MOST common form of work-based training?

The Hu Dong Zhong Hua Shipbuilding Group of Shanghai offers its line workers courses tailored to specific job skills. Hu Dong Zhong Hua is offering

What is the MOST general form of a merit-pay plan?

A Scanlon plan is based on the notion that cost savings will be passed on to employees in the form of bonuses.

What is the work schedule plan that involves employees working a forty-hour, five-day week but with some employee control over starting and ending times for work each day?

Which of the following is NOT an incentive pay system?

What common team and group incentive rewards may be used by organizations?

Job rotation involves moving employees from one position to another in an effort to enhance learning and flexibility.

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision Making in Organizations

Recruitment and Selection

Managing a New and Diverse Workforce

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Filters

Exam 14: Managing and Enhancing Performance: The Big Picture

In a flexible work hour program, what is the term for the time of day when every employee must be at work?

Which of the following is NOT an issue surrounding the use of telecommuting?

Programmed instruction is increasingly being delivered live in front of trainees rather than through electronic means.

Ruth has been put in charge of assessing her firm's training and development needs. Which activity would NOT be a part of Ruth's job?

How many core dimensions does the job characteristics model contain?

____ provide(s) an employee more control over his or her work situation.

Managers at a computer parts store decide to have their employees report to work four days a week for longer hours so that full-time persons have three days off a week instead of two. This situation is called:

What is the MOST common form of work-based training?

The Hu Dong Zhong Hua Shipbuilding Group of Shanghai offers its line workers courses tailored to specific job skills. Hu Dong Zhong Hua is offering

What is the MOST general form of a merit-pay plan?

A Scanlon plan is based on the notion that cost savings will be passed on to employees in the form of bonuses.

What is the work schedule plan that involves employees working a forty-hour, five-day week but with some employee control over starting and ending times for work each day?

Which of the following is NOT an incentive pay system?

What common team and group incentive rewards may be used by organizations?

Job rotation involves moving employees from one position to another in an effort to enhance learning and flexibility.

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision Making in Organizations

Recruitment and Selection

Managing a New and Diverse Workforce

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Filters