Question 1

John, a corporate accountant in a large computer manufacturing firm, celebrates Cinco de Mayo with his family every year because of his

Accepted Answer

A)  age. 
B)  race. 
C)  ethnicity. 
D)  gender. 
E)  religion. 
A)  age. 
B)  race. 
C)  ethnicity. 
D)  gender. 
E)  religion. C

Question 2

The creativity argument suggests that more diverse organizations will be more competitive because they will

Accepted Answer

A)  be better able to understand different market segments. 
B)  be characterized by multiple perspectives and ways of thinking. 
C)  be better able to respond to changes in environment. 
D)  become known among women and minorities as good places to work. 
E)  have higher levels of productivity and lower levels of turnover and absenteeism. 
A)  be better able to understand different market segments. 
B)  be characterized by multiple perspectives and ways of thinking. 
C)  be better able to respond to changes in environment. 
D)  become known among women and minorities as good places to work. 
E)  have higher levels of productivity and lower levels of turnover and absenteeism. B

Question 3

Which of the following traits represent key components of diversity?

Accepted Answer

A)  Sexual orientation 
B)  Special dietary preferences 
C)  Political ideology 
D)  Dual-career couples 
E)  All of these 
A)  Sexual orientation 
B)  Special dietary preferences 
C)  Political ideology 
D)  Dual-career couples 
E)  All of these E

Question 4

The average age of the workforce in the United States is actually decreasing despite the large numbers of baby boomers who are remaining in the labor market.

Accepted Answer

A) True 
 B)False

Question 5

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?

Accepted Answer

A)  The resource acquisition argument 
B)  The problem-solving argument 
C)  The cost argument 
D)  The creativity argument 
E)  The systems flexibility argument 
A)  The resource acquisition argument 
B)  The problem-solving argument 
C)  The cost argument 
D)  The creativity argument 
E)  The systems flexibility argument

Question 6

Some evidence suggests that, despite generational differences, there tends to be little conflict between older and younger women in the workplace.

Accepted Answer

A) True 
 B)False

Question 7

The problem-solving argument suggests that more diverse organizations will be more competitive because they will

Accepted Answer

A)  be better able to understand different market segments. 
B)  have a larger pool of unique information. 
C)  be better able to respond to changes in its environment. 
D)  become known among women and minorities as good places to work. 
E)  have higher levels of productivity and lower levels of turnover and absenteeism. 
A)  be better able to understand different market segments. 
B)  have a larger pool of unique information. 
C)  be better able to respond to changes in its environment. 
D)  become known among women and minorities as good places to work. 
E)  have higher levels of productivity and lower levels of turnover and absenteeism.

Question 8

The major policy through which a company can present its position on diversity is the mission statement.

Accepted Answer

A) True 
 B)False

Question 9

A company has a workforce that is 40 percent ethnic minority and 60 percent white. Their top managers are made up of 10 percent minority personnel. The local community is composed 40 percent of people from minorities. Which of the criteria for a multicultural organization is this company violating?

Accepted Answer

A)  Pluralism 
B)  Low levels of internal conflict 
C)  Full integration of the informal network 
D)  Absence of discrimination 
E)  Full structural integration 
A)  Pluralism 
B)  Low levels of internal conflict 
C)  Full integration of the informal network 
D)  Absence of discrimination 
E)  Full structural integration

Question 10

Scenario 8.1
Ray Caldwell is the human resource manager of a management consulting firm. The consultants are mostly white males and are a cohesive group. Very few conflicts exist between them and decisions are made quickly and without much disagreement. A number of the qualified applicants for new positions are multicultural and Ray wonders if he should consider hiring them. He is currently assessing the advantages and disadvantages of the firm's becoming more multicultural.
-Refer to Scenario 8.1. Ray is concerned that if he hires female managers, they may not be given opportunities to advance to top management positions in the firm. Ray is concerned about

Accepted Answer

A)  racial discrimination. 
B)  accommodations that might be legally required. 
C)  the glass ceiling. 
D)  diversity training. 
E)  communication barriers. 
A)  racial discrimination. 
B)  accommodations that might be legally required. 
C)  the glass ceiling. 
D)  diversity training. 
E)  communication barriers.

Question 11

The essence of EEO legislation encourages companies to recognize employees' individual differences as long as people are treated fairly.

Accepted Answer

A) True 
 B)False

Question 12

When every group in a company strives to understand other groups of people, then there is most likely ____ in the company.

Accepted Answer

A)  pluralism 
B)  full structural integration 
C)  an absence of prejudice and discrimination 
D)  low levels of intergroup conflict 
E)  increased bias 
A)  pluralism 
B)  full structural integration 
C)  an absence of prejudice and discrimination 
D)  low levels of intergroup conflict 
E)  increased bias

Question 13

Discuss the characteristics of a multicultural organization.

Accepted Answer

•Pluralism - Every group in the organiza

Question 14

Some organizations provide language training as a way to reinforce diversity efforts.

Accepted Answer

A) True 
 B)False

Question 15

Which is preferable, identical treatment or equitable treatment? Give examples to support your opinion.

Accepted Answer

Identical treatment would require treati

Question 16

Scenario 8.1
Ray Caldwell is the human resource manager of a management consulting firm. The consultants are mostly white males and are a cohesive group. Very few conflicts exist between them and decisions are made quickly and without much disagreement. A number of the qualified applicants for new positions are multicultural and Ray wonders if he should consider hiring them. He is currently assessing the advantages and disadvantages of the firm's becoming more multicultural.
-Refer to Scenario 8.1. Ray wants to find a good example of an organization that is truly multicultural. Which of the following is NOT a characteristic of such an organization?

Accepted Answer

A)  Pluralism 
B)  Low levels of internal conflict 
C)  No barriers to entry and participation in any organizational activity 
D)  Organizational roles identified with particular cultural groups 
E)  The diversity of the organization accurately reflecting its market 
A)  Pluralism 
B)  Low levels of internal conflict 
C)  No barriers to entry and participation in any organizational activity 
D)  Organizational roles identified with particular cultural groups 
E)  The diversity of the organization accurately reflecting its market

Question 17

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?

Accepted Answer

A)  Understanding 
B)  Communication 
C)  Empathy 
D)  Tolerance 
E)  Training 
A)  Understanding 
B)  Communication 
C)  Empathy 
D)  Tolerance 
E)  Training

Question 18

Which of the following is a major dimension of diversity?

Accepted Answer

A)  Sexual preference 
B)  Personality 
C)  Political outlook 
D)  Gender 
E)  Management style 
A)  Sexual preference 
B)  Personality 
C)  Political outlook 
D)  Gender 
E)  Management style

Question 19

Which of the following is one of the factors that has contributed to increased workforce diversity in the United States?

Accepted Answer

A)  Increased entry into the workforce of women and minorities 
B)  Increased immigration into the United States 
C)  Organizations becoming aware of the competitive advantages of diversity 
D)  Legislation and legal actions 
E)  All of these 
A)  Increased entry into the workforce of women and minorities 
B)  Increased immigration into the United States 
C)  Organizations becoming aware of the competitive advantages of diversity 
D)  Legislation and legal actions 
E)  All of these

Question 20

Which of the following is the BEST definition of empathy?

Accepted Answer

A)  Understanding that differences exist among people 
B)  Tolerating behavior of others even though you do not understand it 
C)  Openly discussing problems that you have with others 
D)  Understanding the perspectives of others who are different 
E)  Treating people fairly and equitably 
A)  Understanding that differences exist among people 
B)  Tolerating behavior of others even though you do not understand it 
C)  Openly discussing problems that you have with others 
D)  Understanding the perspectives of others who are different 
E)  Treating people fairly and equitably

John, a corporate accountant in a large computer manufacturing firm, celebrates Cinco de Mayo with his family every year because of his

The creativity argument suggests that more diverse organizations will be more competitive because they will

Which of the following traits represent key components of diversity?

The average age of the workforce in the United States is actually decreasing despite the large numbers of baby boomers who are remaining in the labor market.

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?

Some evidence suggests that, despite generational differences, there tends to be little conflict between older and younger women in the workplace.

The problem-solving argument suggests that more diverse organizations will be more competitive because they will

The major policy through which a company can present its position on diversity is the mission statement.

A company has a workforce that is 40 percent ethnic minority and 60 percent white. Their top managers are made up of 10 percent minority personnel. The local community is composed 40 percent of people from minorities. Which of the criteria for a multicultural organization is this company violating?

The essence of EEO legislation encourages companies to recognize employees' individual differences as long as people are treated fairly.

When every group in a company strives to understand other groups of people, then there is most likely ____ in the company.

Discuss the characteristics of a multicultural organization.

Some organizations provide language training as a way to reinforce diversity efforts.

Which is preferable, identical treatment or equitable treatment? Give examples to support your opinion.

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?

Which of the following is a major dimension of diversity?

Which of the following is one of the factors that has contributed to increased workforce diversity in the United States?

Which of the following is the BEST definition of empathy?

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision Making in Organizations

Recruitment and Selection

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Managing and Enhancing Performance: The Big Picture

Filters

Exam 8: Managing a New and Diverse Workforce

John, a corporate accountant in a large computer manufacturing firm, celebrates Cinco de Mayo with his family every year because of his

The creativity argument suggests that more diverse organizations will be more competitive because they will

Which of the following traits represent key components of diversity?

The average age of the workforce in the United States is actually decreasing despite the large numbers of baby boomers who are remaining in the labor market.

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?

Some evidence suggests that, despite generational differences, there tends to be little conflict between older and younger women in the workplace.

The problem-solving argument suggests that more diverse organizations will be more competitive because they will

The major policy through which a company can present its position on diversity is the mission statement.

A company has a workforce that is 40 percent ethnic minority and 60 percent white. Their top managers are made up of 10 percent minority personnel. The local community is composed 40 percent of people from minorities. Which of the criteria for a multicultural organization is this company violating?

The essence of EEO legislation encourages companies to recognize employees' individual differences as long as people are treated fairly.

When every group in a company strives to understand other groups of people, then there is most likely ____ in the company.

Discuss the characteristics of a multicultural organization.

Some organizations provide language training as a way to reinforce diversity efforts.

Which is preferable, identical treatment or equitable treatment? Give examples to support your opinion.

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?

Which of the following is a major dimension of diversity?

Which of the following is one of the factors that has contributed to increased workforce diversity in the United States?

Which of the following is the BEST definition of empathy?

The Nature of Human Resource Management

The Legal Environment

The Global Environment

The Competitive Environment

Information for Making Human Resource Decisions

Human Resource Decision Making in Organizations

Recruitment and Selection

Compensation and Benefits

Performance Appraisal and Career Management

Managing Labor Relations

Safety, Health, Well-Being, and Security

Motivation at Work

Managing and Enhancing Performance: The Big Picture

Filters