Question 1

Grievance handling is more successful when supervisors are trained formally in resolving grievances.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an employer required to do once a union becomes certified?

Accepted Answer

A)  notify employees of the bargaining relationship 
B)  deduct union dues from the employees' paycheques 
C)  begin negotiations leading toward a collective agreement 
D)  sign a collective agreement 
A)  notify employees of the bargaining relationship 
B)  deduct union dues from the employees' paycheques 
C)  begin negotiations leading toward a collective agreement 
D)  sign a collective agreement

Question 3

Labour organizations are diverse in type and in structure; therefore, each may have its own mode of governance and objectives.

Accepted Answer

A) True 
 B)False

Question 4

Compulsory binding arbitration is often available in the public sector as an acceptable way to settle collective bargaining deadlocks.

Accepted Answer

A) True 
 B)False

Question 5

Within a bargaining unit, how many workers must vote against the union so as to decertify it?

Accepted Answer

A)  41 percent 
B)  40 percent, plus one 
C)  51 percent 
D)  50 percent, plus one 
A)  41 percent 
B)  40 percent, plus one 
C)  51 percent 
D)  50 percent, plus one

Question 6

A union will not usually take a weak case to arbitration for fear of losing member support.

Accepted Answer

A) True 
 B)False

Question 7

If employers interfere with the union certification process, the labour relations board can recognize a union regardless of the percentage of employees that have signed authorization cards.

Accepted Answer

A) True 
 B)False

Question 8

An employer's bargaining power may rest on its ability to continue its operations despite a strike by its workers.

Accepted Answer

A) True 
 B)False

Question 9

The collective bargaining process may include activities such as strikes and boycotts.

Accepted Answer

A) True 
 B)False

Question 10

A grievance procedure is a formal process that is often considered the heart of a bargaining agreement.

Accepted Answer

A) True 
 B)False

Question 11

In Canada, a majority of unions are certified without a vote if the labour relations board finds that at least 50 percent of employees have signed authorization cards.

Accepted Answer

A) True 
 B)False

Question 12

Mary Hart works for the federal government in the immigration department. Her office is located in Toronto. Which of the following pieces of labour legislation applies to her workplace?

Accepted Answer

A)  the Ontario Labour Relations Code 
B)  the City of Toronto Labour Code 
C)  the Ontario Labour Relations Act 
D)  the Canada Labour Code 
A)  the Ontario Labour Relations Code 
B)  the City of Toronto Labour Code 
C)  the Ontario Labour Relations Act 
D)  the Canada Labour Code

Question 13

Which of the following actions is compulsory before a strike or lockout in all Canadian jurisdictions?

Accepted Answer

A)  mediation 
B)  communication 
C)  arbitration 
D)  conciliation 
A)  mediation 
B)  communication 
C)  arbitration 
D)  conciliation

Question 14

In certification elections in Canada, how many employees must vote in favour of unions for them to become certified in workplaces?

Accepted Answer

A)  50 percent, plus one 
B)  40 percent, plus one 
C)  41 percent 
D)  51 percent 
A)  50 percent, plus one 
B)  40 percent, plus one 
C)  41 percent 
D)  51 percent

Question 15

Which of the following do dues checkoff, the union shop, and the agency shop represent?

Accepted Answer

A)  management rights 
B)  union security 
C)  management prerogatives 
D)  unfair labour practices 
A)  management rights 
B)  union security 
C)  management prerogatives 
D)  unfair labour practices

Question 16

Management rights are those decisions over which management claims exclusive rights.

Accepted Answer

A) True 
 B)False

Question 17

Unions influence labour legislation and HR policies and practices.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is the arbitrator's responsibility in a dispute?

Accepted Answer

A)  to interpret the intent of the labour agreement 
B)  to get the parties to work together to solve their differences 
C)  to mandate how the grievance will be resolved 
D)  to decide the case without passing judgment 
A)  to interpret the intent of the labour agreement 
B)  to get the parties to work together to solve their differences 
C)  to mandate how the grievance will be resolved 
D)  to decide the case without passing judgment

Question 19

Mary works in the basement of her employer's home sewing pants. Which of the following is one of the biggest challenges facing workers like Mary in becoming unionized?

Accepted Answer

A)  They do not have any political party to help them with organizing. 
B)  They work in scattered locations. 
C)  They are satisfied with their working conditions. 
D)  They are satisfied with their pay. 
A)  They do not have any political party to help them with organizing. 
B)  They work in scattered locations. 
C)  They are satisfied with their working conditions. 
D)  They are satisfied with their pay.

Question 20

More than 70 percent of all public employees are unionized.

Accepted Answer

A) True 
 B)False

Grievance handling is more successful when supervisors are trained formally in resolving grievances.

Which of the following is an employer required to do once a union becomes certified?

Labour organizations are diverse in type and in structure; therefore, each may have its own mode of governance and objectives.

Compulsory binding arbitration is often available in the public sector as an acceptable way to settle collective bargaining deadlocks.

Within a bargaining unit, how many workers must vote against the union so as to decertify it?

A union will not usually take a weak case to arbitration for fear of losing member support.

If employers interfere with the union certification process, the labour relations board can recognize a union regardless of the percentage of employees that have signed authorization cards.

An employer's bargaining power may rest on its ability to continue its operations despite a strike by its workers.

The collective bargaining process may include activities such as strikes and boycotts.

A grievance procedure is a formal process that is often considered the heart of a bargaining agreement.

In Canada, a majority of unions are certified without a vote if the labour relations board finds that at least 50 percent of employees have signed authorization cards.

Mary Hart works for the federal government in the immigration department. Her office is located in Toronto. Which of the following pieces of labour legislation applies to her workplace?

Which of the following actions is compulsory before a strike or lockout in all Canadian jurisdictions?

In certification elections in Canada, how many employees must vote in favour of unions for them to become certified in workplaces?

Which of the following do dues checkoff, the union shop, and the agency shop represent?

Management rights are those decisions over which management claims exclusive rights.

Unions influence labour legislation and HR policies and practices.

Which of the following is the arbitrator's responsibility in a dispute?

Mary works in the basement of her employer's home sewing pants. Which of the following is one of the biggest challenges facing workers like Mary in becoming unionized?

More than 70 percent of all public employees are unionized.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

International Human Resources Management

Creating High Performance Work Systems

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Exam 14: The Dynamics of Labour Relations

Grievance handling is more successful when supervisors are trained formally in resolving grievances.

Which of the following is an employer required to do once a union becomes certified?

Labour organizations are diverse in type and in structure; therefore, each may have its own mode of governance and objectives.

Compulsory binding arbitration is often available in the public sector as an acceptable way to settle collective bargaining deadlocks.

Within a bargaining unit, how many workers must vote against the union so as to decertify it?

A union will not usually take a weak case to arbitration for fear of losing member support.

If employers interfere with the union certification process, the labour relations board can recognize a union regardless of the percentage of employees that have signed authorization cards.

An employer's bargaining power may rest on its ability to continue its operations despite a strike by its workers.

The collective bargaining process may include activities such as strikes and boycotts.

A grievance procedure is a formal process that is often considered the heart of a bargaining agreement.

In Canada, a majority of unions are certified without a vote if the labour relations board finds that at least 50 percent of employees have signed authorization cards.

Mary Hart works for the federal government in the immigration department. Her office is located in Toronto. Which of the following pieces of labour legislation applies to her workplace?

Which of the following actions is compulsory before a strike or lockout in all Canadian jurisdictions?

In certification elections in Canada, how many employees must vote in favour of unions for them to become certified in workplaces?

Which of the following do dues checkoff, the union shop, and the agency shop represent?

Management rights are those decisions over which management claims exclusive rights.

Unions influence labour legislation and HR policies and practices.

Which of the following is the arbitrator's responsibility in a dispute?

Mary works in the basement of her employer's home sewing pants. Which of the following is one of the biggest challenges facing workers like Mary in becoming unionized?

More than 70 percent of all public employees are unionized.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

International Human Resources Management

Creating High Performance Work Systems

Filters