Exam 10: Developing Your People Skills

Which should be your first consideration when creating a verbal message?

Leaning forward toward the person you are talking with is a way of showing you are interested in the conversation.

If you find it difficult to remember what you want to say when giving oral presentations, the best memory jogger is likely to be

Which health care worker is demonstrating an appropriate approach when working with elderly patients?

When you are speaking, your listener is more likely to believe the message sent by your facial expressions than your words.

"What brings you to the clinic today?" is an example of a(an)

If you are working with a patient whose health care beliefs are different from traditional Western medicine and he seems hesitant about the medical treatment he is to receive, it is best to

A good way to show empathy when someone tells you about a problem is to talk about similar problems you've had.

A patient tells you she has been having headaches, but she doesn't describe the location or type of pain. Which kind of question should you ask to learn more?

It is important that the teaching styles of instructors match the learning styles of their students.

Empathy is an important quality for you to develop as a health care professional because it will

If a female patient enters the physician's office wearing a long dress and head covering, you should

The most common cause of misunderstanding among people with various cultural backgrounds is differences in

Your instructor criticizes an assignment that you worked hard to complete and that you believed you did well. Which is the most appropriate response?

What is the purpose of feedback in the communication process?

You like structured classes in which the instructors lecture and let you know exactly what you are supposed to know. What would be the best way to handle a medical terminology class in which the instructor tends to ramble, tells stories about her work in the field, and gives lots of group assignments?

Which of the following is the most important characteristic of active listening?

When you are part of a team whose members have work styles different from yours, you should

You have a coworker who takes long breaks that make it necessary for you to do extra work to cover for her. Which of the following would be the best first step to resolve this problem?

You have been asked to give a presentation to the class on a current health care issue. What is the most important thing you can do to ensure your presentation goes well?