Exam 14: Maintaining Information Systems

Which of the following is a true statement?

Personnel having a vested interest in effectively maintaining the system and having a better understanding of functional requirements is an advantage associated with the ________ maintenance organizational structure.

The lack of thoroughness in documentation and testing caused by the absence of a formal transfer of responsibility is a disadvantage of:

Changes made to a system to repair flaws in its design,coding,or implementation describes:

The maintenance group knowing or having access to all assumptions and decisions behind the system's original design is an advantage associated with the ________ maintenance organizational structure.

It is now common to rotate individuals in and out of maintenance activities.

The decision to either maintain a system or replace it is often an issue of economics.

________ is the process of assuring that only authorized changes are made to a system.

Configuration management is the process of ensuring that only authorized changes are made to a system.

A ________ is the person responsible for controlling the checking out and checking in of baseline modules when a system is being developed or maintained.

Which of the following types of maintenance accounts for as much as 75 percent of all maintenance activity?

The largest systems development expenditure for many organizations is:

________ and ________ are two general kinds of configuration management tools.

According to research mentioned in the textbook:

Managing maintenance requests is a maintenance activity.

The quality of system documentation influences maintenance costs.