Exam 5: Civil Listening and Responding With Confirmation

You are sitting in an evening class. Your teacher says, "If we get through this material early, we can go home a little early." You call your roommate to say you'll be home sooner than usual. You engaged in

What would be the best self-talk statement to improve your comprehensive listening in a classroom setting?

What are three strategies for engaging in civil listening? Provide an example of each.

Even with the best intentions, paraphrasing can sometimes backfire and make the other person angry.

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of a content paraphrase.

_____ is listening carefully for flaws in a message to refute them.

Indicate the type of response this is: "You sound really disappointed that she didn't call. Am I right?"

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: I'd like to get out of the house more on weekends. Person B: What's the matter? Don't you like my company?

Jack and Jill are sitting in front of the television. The news is on, but they are also carrying on a conversation. Jill mentions that the car has been making a funny sound and asks if she should take it to the shop. Jack replies "Sure" and takes a mouthful of popcorn. Jill says, "Okay, I'll take it to the mechanic tomorrow." Jack replies, "Take what?" This illustrates what aspect of gender differences in communication?

Explain why confirming responses are an important part of civil and ethical behavior.

You are in a conversation with someone. Provide three examples of open-ended questions you could use to invite the other person to keep on speaking.

Multitasking creates noise in the listening process.

You're sitting in a chemistry lab. Your professor has just gone through the procedures for today's experiment. At the end, she asks if there are any questions. You raise your hand and say, "I don't understand what you just said. Could you repeat it?" You were engaged in _____ listening.

We can improve our ability to interpret messages by using critical thinking skills.

You are part of a committee that is evaluating proposals presented by contractors bidding to do some remodeling in your office. The best kind of listening for this task would be

Your pre -school child is telling you all about his or her day in school. The best listening to use in this case is _____ listening.

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of a feelings paraphrase.

The best kind of listening is literal listening because you get the most meaning out of a message.

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: So, if y = mx + b, how do we solve for b? Person B: What?

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: A recent study showed that using a hands-free device to talk on a cell phone while you're driving is no safer than holding the cell phone to your ear. It's the act of communicating with someone who is not in the car, rather than holding the phone, that's the distraction. Person B: Who did they test? Nincompoops? I can drive and talk with no problem.