Exam 5: Civil Listening and Responding With Confirmation

Which of the following statements is not true about listening?

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of appropriate relational feedback (you may take up to three sentences to do so).

You want to make sure you learn everything for an upcoming test. The best kind of listening to engage in while sitting in class is

Members of _____ cultures find it more difficult to engage in sympathetic listening.

Which statement is true of hearing?

List the six components of the listening process.

Indicate the type of response this is: "Failing this test means you're going to change your major, doesn't it?

There are many ways you can paraphrase another's message.

Recognizing our tendency to engage in selective listening can improve our empathic listening.

Which of the following is not an aspect of listening?

Men are more satisfied with email support messages than are women.

Indicate the type of response this is: "Have you ever been to Spain?"

There is no one universal definition for listening.

Which statement is not true of the relationship between listening, civility, and ethics?

We can improve our ability to understand by curbing our tendency to interrupt.

Which of the following statements is not true about listening in the workplace?

We use _____ listening when we want to judge the soundness of a message.

Appreciative listening is generally done in solitude.

_____ is interpreting messages as criticism and personal attacks.

Your friend invited you to his senior recital. The best kind of listening to engage in would be