Exam 10: Information and Decision Support Systems

The two phases of problem solving added by Huber to Simon's original three-stage model are _____.

The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.

Decision support systems support optimization, satisficing, and heuristic approaches.

The _____ is NOT a component of the typical DSS.

A(n) _____ report is the management report that summarizes the previous day's critical activities and is typically available at the start of each workday.

_____ is a structured, interactive, iterative decision-making method that relies on input from a panel of experts.

_____ reports provide increasingly detailed data about a situation so analysts can see data at a high level first and then at more detailed levels.

Many manufacturing operations have been dramatically improved over the last decade as a result of advances in information systems.

The _____ stage is the second stage in the problem solving process during which alternative solutions to the problem are developed and their feasibility is evaluated.

A(n) _____ MIS performs a number of important activities, providing aggregate information on accounts payable, accounts receivable, payroll, and many other applications.

The data that enters an MIS originates entirely from internal sources.

_____ is used when the decision frequency is low and the location of group members is distant.

The _____ MIS subsystems and outputs are used to monitor and control the flow of materials, products, and services through the organization.

A(n)_____ DSS is concerned with situations or decisions that come up only a few times during the life of the organization.​

Define the term DSS and briefly describe the basic capabilities of a DSS.

Decision support systems are skewed, and hence cannot be used at all levels.

Unlike an individual DSS, a GSS is more difficult to use and is not as flexible.

_____ communications ties together and integrates various communications systems, traditional phones, cell phones, e-mail, text messages, the Internet, and more.

The final stage of the problem-solving process during which decision makers evaluate the implementation is called the _____ stage.

The primary purpose of an MIS is to help an organization achieve its goals by providing managers with insight into the regular operations of the organization so they can control, organize, and plan more effectively.