Exam 9: Supply and Value Chain Management

Transparency in the production process is important for making solid sustainability purchasing decisions.

If value chain members offer inadequate service, the focal business has the authority to censure or drop them.

The process of transporting goods and services backward along the supply chain, such as returned or defective products, or the disposal of waste

An association of two or more companies with the objective of pooling their resources to achieve a common goal

There is a strong connection between service quality and innovation.

Companies that are customer service oriented generally transfer that commitment to the supply chain.

When consumer goods and services are imported from abroad or when tourism revenue leaves an economy

A value chain is:

Sharing information along the value chain should be a one-way channel of communication from the focal company to other members of the value chain.

Benchmarking allows the focal company to see where their partners' strengths and weaknesses lie.

In sustainable tourism, a focal company must be an expert in all areas relating to sustainability.

A proportionate saving in costs gained by an increased level of production

tourism businesses are often integrated into several value chains simultaneously.

Many tourism businesses find that being included in a package deal is beneficial to their bottom line.

Which of the following is a good measure of the level of service that can be expected from a potential value chain partner?