Question 1

Which of the following statements is true of collaborative planning, forecasting, and replenishment (CPFR)?

Accepted Answer

A)  It aims to improve operational efficiency and manage inventory. 
B)  It ensures that the accessibility of data collected with a point-of-sale system is not shared among the supply chain members. 
C)  It ensures that inventory and sales data are not shared across the supply chain. 
D)  It increases merchandising and logistics costs for all supply chain members. 
A)  It aims to improve operational efficiency and manage inventory. 
B)  It ensures that the accessibility of data collected with a point-of-sale system is not shared among the supply chain members. 
C)  It ensures that inventory and sales data are not shared across the supply chain. 
D)  It increases merchandising and logistics costs for all supply chain members. A

Question 2

Describe the ways by which e-marketplaces help businesses maintain a competitive edge in the supply chain.

Accepted Answer

Answers will vary.E-marketplaces help businesses maintain a competitive edge in the supply chain in the following ways:
a.Providing opportunities for sellers and buyers to establish new trading partnerships
b.Providing a single platform for prices, availability, and stock levels that is accessible to all participants
c.Solving time-constraint problems for international trade and making it possible to conduct business around the clock
d.Making it easy to compare prices and products from a single source instead of spending time contacting each seller
e.Reducing marketing costs more than traditional sales channels can

Question 3

Knowledge management draws on concepts of organizational learning and organizational culture.

Accepted Answer

A) True 
 B)False  True

Question 4

Discuss the supply chain management (SCM) activities that can be improved by Internet-enabled SCM.

Accepted Answer

Answers will vary.Internet-enabled SCM c

Question 5

Supply chains exist in both service and manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 6

A knowledge management system should help an organization:

Accepted Answer

A)  increase revenue by reducing the delivery time for products and services. 
B)  promote automated downloads of data on product pricing and availability. 
C)  capture, store, process, and display information in a geographic context. 
D)  provide inventory status and inventory forecasts. 
A)  increase revenue by reducing the delivery time for products and services. 
B)  promote automated downloads of data on product pricing and availability. 
C)  capture, store, process, and display information in a geographic context. 
D)  provide inventory status and inventory forecasts.

Question 7

Which of the following components of an enterprise resource planning (ERP) system provides information on marketing?

Accepted Answer

A)  The purchasing component 
B)  The sales component 
C)  The manufacturing component 
D)  The accounting component 
A)  The purchasing component 
B)  The sales component 
C)  The manufacturing component 
D)  The accounting component

Question 8

Which of the following components of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?

Accepted Answer

A)  The purchasing component 
B)  The vendor integration component 
C)  The human resources component 
D)  The accounting component 
A)  The purchasing component 
B)  The vendor integration component 
C)  The human resources component 
D)  The accounting component

Question 9

Organizations sometimes pay external agencies for additional data about their potential customers.

Accepted Answer

A) True 
 B)False

Question 10

One of the drawbacks of a well-designed enterprise resource planning (ERP) system is that it tends to increase the cost of inventories.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

Accepted Answer

A)  The human resources 
B)  The supply chain 
C)  The unified database 
D)  The customer relationship management 
A)  The human resources 
B)  The supply chain 
C)  The unified database 
D)  The customer relationship management

Question 12

_____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser. ​

Accepted Answer

A)  Customization 
B)  Virtualization 
C)  Optimization 
D)  Idealization 
A)  Customization 
B)  Virtualization 
C)  Optimization 
D)  Idealization

Question 13

In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

Accepted Answer

A)  XML 
B)  HTML 
C)  SGML 
D)  SML 
A)  XML 
B)  HTML 
C)  SGML 
D)  SML

Question 14

In the context of customer relationship management, _____ is used to manage call centers and help desks. ​

Accepted Answer

A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service 
A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service

Question 15

In supply chain management (SCM), many companies substitute _____ for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

Accepted Answer

A)  electronic data interchange 
B)  electronic design automation 
C)  electronic design processing 
D)  electronic data validation 
A)  electronic data interchange 
B)  electronic design automation 
C)  electronic design processing 
D)  electronic data validation

Question 16

Briefly explain an enterprise resource planning (ERP) system.

Accepted Answer

Answers will vary.ERP is an integrated s

Question 17

Businesses find attracting new customers less expensive than maintaining current customers.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Accepted Answer

A)  The customer relationship management 
B)  The vendor integration 
C)  The unified database 
D)  The e-commerce 
A)  The customer relationship management 
B)  The vendor integration 
C)  The unified database 
D)  The e-commerce

Question 19

Personal or informal knowledge is referred to as _____.

Accepted Answer

A)  explicit knowledge 
B)  absolute knowledge 
C)  comprehensive knowledge 
D)  tacit knowledge 
A)  explicit knowledge 
B)  absolute knowledge 
C)  comprehensive knowledge 
D)  tacit knowledge

Question 20

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online. ​

Accepted Answer

A)  e-marketplace 
B)  e-host 
C)  e-exhibition 
D)  e-media 
A)  e-marketplace 
B)  e-host 
C)  e-exhibition 
D)  e-media

Which of the following statements is true of collaborative planning, forecasting, and replenishment (CPFR)?

Describe the ways by which e-marketplaces help businesses maintain a competitive edge in the supply chain.

Knowledge management draws on concepts of organizational learning and organizational culture.

Discuss the supply chain management (SCM) activities that can be improved by Internet-enabled SCM.

Supply chains exist in both service and manufacturing organizations.

A knowledge management system should help an organization:

Which of the following components of an enterprise resource planning (ERP) system provides information on marketing?

Which of the following components of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?

Organizations sometimes pay external agencies for additional data about their potential customers.

One of the drawbacks of a well-designed enterprise resource planning (ERP) system is that it tends to increase the cost of inventories.

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

_____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

In the context of customer relationship management, _____ is used to manage call centers and help desks.

In supply chain management (SCM), many companies substitute _____ for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

Briefly explain an enterprise resource planning (ERP) system.

Businesses find attracting new customers less expensive than maintaining current customers.

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Personal or informal knowledge is referred to as _____.

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

Exam 11: Enterprise Systems

Which of the following statements is true of collaborative planning, forecasting, and replenishment (CPFR)?

Describe the ways by which e-marketplaces help businesses maintain a competitive edge in the supply chain.

Knowledge management draws on concepts of organizational learning and organizational culture.

Discuss the supply chain management (SCM) activities that can be improved by Internet-enabled SCM.

Supply chains exist in both service and manufacturing organizations.

A knowledge management system should help an organization:

Which of the following components of an enterprise resource planning (ERP) system provides information on marketing?

Which of the following components of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?

Organizations sometimes pay external agencies for additional data about their potential customers.

One of the drawbacks of a well-designed enterprise resource planning (ERP) system is that it tends to increase the cost of inventories.

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

_____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser. ​

In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

In the context of customer relationship management, _____ is used to manage call centers and help desks. ​

In supply chain management (SCM), many companies substitute _____ for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

Briefly explain an enterprise resource planning (ERP) system.

Businesses find attracting new customers less expensive than maintaining current customers.

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Personal or informal knowledge is referred to as _____.

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online. ​

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

_____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

In the context of customer relationship management, _____ is used to manage call centers and help desks.

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.