Question 1

Groupware is intended mainly for _____.

Accepted Answer

A)  promotion 
B)  decision support 
C)  teamwork 
D)  committee session 
A)  promotion 
B)  decision support 
C)  teamwork 
D)  committee session

Question 2

Decisions related to _____ are considered semistructured decisions at the operational management level of an organization.

Accepted Answer

A)  setting queue priorities 
B)  accounts receivable 
C)  record keeping 
D)  payroll 
A)  setting queue priorities 
B)  accounts receivable 
C)  record keeping 
D)  payroll

Question 3

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

Accepted Answer

A) True 
 B)False

Question 4

In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems.

Accepted Answer

A)  marketing operations 
B)  education planning 
C)  real estate businesses 
D)  urban planning 
A)  marketing operations 
B)  education planning 
C)  real estate businesses 
D)  urban planning

Question 5

Unstructured decisions are often used in _____.

Accepted Answer

A)  introducing a new product 
B)  capital acquisition analysis 
C)  record keeping 
D)  simple inventory problems 
A)  introducing a new product 
B)  capital acquisition analysis 
C)  record keeping 
D)  simple inventory problems

Question 6

_____ is software that helps a team of decision makers work with the same application, regardless of their locations. ​

Accepted Answer

A)  Dataware 
B)  Infoware 
C)  Groupware 
D)  Firmware 
A)  Dataware 
B)  Infoware 
C)  Groupware 
D)  Firmware

Question 7

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

Accepted Answer

A) True 
 B)False

Question 8

In the context of executive information systems (EISs), _____ allows managers to flag data that is unusual or out of normal boundaries.

Accepted Answer

A)  forecasting 
B)  text mining 
C)  variance reporting 
D)  data reporting 
A)  forecasting 
B)  text mining 
C)  variance reporting 
D)  data reporting

Question 9

_____ ensures that key decision makers are involved in designing a management support system (MSS).

Accepted Answer

A)  Clearly defining objectives and benefits 
B)  Keeping lines of communication open 
C)  Identifying executives' information needs 
D)  Designing a flexible system 
A)  Clearly defining objectives and benefits 
B)  Keeping lines of communication open 
C)  Identifying executives' information needs 
D)  Designing a flexible system

Question 10

Which of the following is an important factor in designing a management support system (MSS)?

Accepted Answer

A)  Making the system's complexity visible 
B)  Keeping the interface simple 
C)  Ensuring closed lines of communication 
D)  Varying the look and feel 
A)  Making the system's complexity visible 
B)  Keeping the interface simple 
C)  Ensuring closed lines of communication 
D)  Varying the look and feel

Question 11

What tasks do managers perform using an executive information system (EIS)?

Accepted Answer

Answers will vary.Generally, m

Question 12

In the _____ of the decision-making process, data is collected from internal and external sources and processed.

Accepted Answer

A)  choice phase 
B)  intelligence phase 
C)  implementation phase 
D)  design phase 
A)  choice phase 
B)  intelligence phase 
C)  implementation phase 
D)  design phase

Question 13

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

Accepted Answer

A) True 
 B)False

Question 14

_____ is an area that involves unstructured decisions.

Accepted Answer

A)  Record keeping 
B)  Sales forecasting 
C)  Research and development 
D)  Capital acquisition analysis 
A)  Record keeping 
B)  Sales forecasting 
C)  Research and development 
D)  Capital acquisition analysis

Question 15

A user interface enables a decision support system (DSS) to analyze information.

Accepted Answer

A) True 
 B)False

Question 16

During the _____ of the decision-making process, ideas are converted into actions. ​

Accepted Answer

A)  intelligence phase 
B)  design phase 
C)  choice phase 
D)  implementation phase 
A)  intelligence phase 
B)  design phase 
C)  choice phase 
D)  implementation phase

Question 17

Which of the following is a task performed by a geographic information system (GIS)?

Accepted Answer

A)  Finding zip codes of areas with high population 
B)  Recognizing the location where an accident has occurred 
C)  Identifying areas with less oxygen 
D)  Showing the number of people walking across a bridge 
A)  Finding zip codes of areas with high population 
B)  Recognizing the location where an accident has occurred 
C)  Identifying areas with less oxygen 
D)  Showing the number of people walking across a bridge

Question 18

Briefly describe the choice phase of the decision-making process.

Accepted Answer

Answers will vary.The choice phase is us

Question 19

Identify a true statement about decision support systems (DSSs).

Accepted Answer

A)  DSSs facilitate improvements but do not necessarily cause them. 
B)  DSSs focus on efficiency rather than effectiveness. 
C)  DSSs take more time than conventional decision-making processes. 
D)  DSSs generate generic solutions and do not provide one-of-a-kind solutions. 
A)  DSSs facilitate improvements but do not necessarily cause them. 
B)  DSSs focus on efficiency rather than effectiveness. 
C)  DSSs take more time than conventional decision-making processes. 
D)  DSSs generate generic solutions and do not provide one-of-a-kind solutions.

Question 20

Real-time computer conferencing used in electronic meeting systems includes video capability.

Accepted Answer

A) True 
 B)False

Groupware is intended mainly for _____.

Decisions related to _____ are considered semistructured decisions at the operational management level of an organization.

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems.

Unstructured decisions are often used in _____.

_____ is software that helps a team of decision makers work with the same application, regardless of their locations.

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

In the context of executive information systems (EISs), _____ allows managers to flag data that is unusual or out of normal boundaries.

_____ ensures that key decision makers are involved in designing a management support system (MSS).

Which of the following is an important factor in designing a management support system (MSS)?

What tasks do managers perform using an executive information system (EIS)?

In the _____ of the decision-making process, data is collected from internal and external sources and processed.

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

_____ is an area that involves unstructured decisions.

A user interface enables a decision support system (DSS) to analyze information.

During the _____ of the decision-making process, ideas are converted into actions.

Which of the following is a task performed by a geographic information system (GIS)?

Briefly describe the choice phase of the decision-making process.

Identify a true statement about decision support systems (DSSs).

Real-time computer conferencing used in electronic meeting systems includes video capability.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Enterprise Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

Exam 12: Management Support Systems

Groupware is intended mainly for _____.

Decisions related to _____ are considered semistructured decisions at the operational management level of an organization.

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems.

Unstructured decisions are often used in _____.

_____ is software that helps a team of decision makers work with the same application, regardless of their locations. ​

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

In the context of executive information systems (EISs), _____ allows managers to flag data that is unusual or out of normal boundaries.

_____ ensures that key decision makers are involved in designing a management support system (MSS).

Which of the following is an important factor in designing a management support system (MSS)?

What tasks do managers perform using an executive information system (EIS)?

In the _____ of the decision-making process, data is collected from internal and external sources and processed.

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

_____ is an area that involves unstructured decisions.

A user interface enables a decision support system (DSS) to analyze information.

During the _____ of the decision-making process, ideas are converted into actions. ​

Which of the following is a task performed by a geographic information system (GIS)?

Briefly describe the choice phase of the decision-making process.

Identify a true statement about decision support systems (DSSs).

Real-time computer conferencing used in electronic meeting systems includes video capability.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Enterprise Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

_____ is software that helps a team of decision makers work with the same application, regardless of their locations.

During the _____ of the decision-making process, ideas are converted into actions.