Question 1

Which of the following is NOT a goal of customer-focused care?

Accepted Answer

A)  Family and/or friends are involved. 
B)  Physical comfort and care needs are met. 
C)  Care for the client follows strict schedules and rules. 
D)  Information is communicated. 
A)  Family and/or friends are involved. 
B)  Physical comfort and care needs are met. 
C)  Care for the client follows strict schedules and rules. 
D)  Information is communicated. C

Question 2

The older a client is, the better they will sleep.

Accepted Answer

A) True 
 B)False  False

Question 3

When a patient is being disruptive, it is important to raise your voice to get their attention.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following activities may be restful to people?

Accepted Answer

A)  listening to music 
B)  reading 
C)  watching television 
D)  all of the above 
A)  listening to music 
B)  reading 
C)  watching television 
D)  all of the above

Question 5

Things to help cross-cultural communication include:

Accepted Answer

A)  recognizing your own cultural beliefs and values. 
B)  repeating what was said and summarizing often. 
C)  working at understanding your own cultural preferences. 
D)  all of the above 
A)  recognizing your own cultural beliefs and values. 
B)  repeating what was said and summarizing often. 
C)  working at understanding your own cultural preferences. 
D)  all of the above

Question 6

Culture is defined as

Accepted Answer

A)  the financial profile of a group. 
B)  the thoughts, beliefs, and values of a social group. 
C)  the facial characteristics of a group. 
D)  all of the above 
A)  the financial profile of a group. 
B)  the thoughts, beliefs, and values of a social group. 
C)  the facial characteristics of a group. 
D)  all of the above

Question 7

When a patient of another culture answers "yes" to all of your questions, this could mean

Accepted Answer

A)  that they agree with everything that you have said. 
B)  that in their culture it is rude to say no. 
C)  that they will do everything that you have said. 
D)  all of the above 
A)  that they agree with everything that you have said. 
B)  that in their culture it is rude to say no. 
C)  that they will do everything that you have said. 
D)  all of the above

Question 8

You should treat all patients, residents, and clients within your care

Accepted Answer

A)  with respect and courtesy. 
B)  differently. 
C)  according to how you feel that day. 
D)  all of the above 
A)  with respect and courtesy. 
B)  differently. 
C)  according to how you feel that day. 
D)  all of the above

Question 9

Patients, families, and visitors will judge the quality of the care based on

Accepted Answer

A)  the attentiveness of the staff. 
B)  the behavior of the employees. 
C)  the cleanliness of the environment. 
D)  all of the above 
A)  the attentiveness of the staff. 
B)  the behavior of the employees. 
C)  the cleanliness of the environment. 
D)  all of the above

Question 10

A basic human need is

Accepted Answer

A)  a requirement for survival. 
B)  something a patient wants. 
C)  a requirement for comfort. 
D)  all of the above 
A)  a requirement for survival. 
B)  something a patient wants. 
C)  a requirement for comfort. 
D)  all of the above

Question 11

When giving care to your patient it is important to consider

Accepted Answer

A)  maintaining the institutional routine. 
B)  that all patients need a bath in the morning. 
C)  the patient's preferences and needs for sleeping and resting. 
D)  all of the above 
A)  maintaining the institutional routine. 
B)  that all patients need a bath in the morning. 
C)  the patient's preferences and needs for sleeping and resting. 
D)  all of the above

Question 12

Illness, medication, stress, and anger can cause a patient to exhibit disruptive behavior.

Accepted Answer

A) True 
 B)False

Question 13

When caring for patients from different cultures, you should

Accepted Answer

A)  use universal gestures to communicate. 
B)  learn as much as you can about an individual's cultural beliefs and differences. 
C)  assume the patient understands if they say "yes." 
D)  always use direct eye contact. 
A)  use universal gestures to communicate. 
B)  learn as much as you can about an individual's cultural beliefs and differences. 
C)  assume the patient understands if they say "yes." 
D)  always use direct eye contact.

Question 14

People of different cultures have similar thoughts on illness and treatment and on death and dying.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a "universal gesture"?

Accepted Answer

A)  "thumbs up" 
B)  "high five" 
C)  "o.k." 
D)  none of the above 
A)  "thumbs up" 
B)  "high five" 
C)  "o.k." 
D)  none of the above

Question 16

The younger a patient is, the worse they will sleep.

Accepted Answer

A) True 
 B)False

Question 17

For a patient who is mentally ill, you should correct delusions and offer logical arguments to stop their inappropriate behavior.

Accepted Answer

A) True 
 B)False

Question 18

Unhappy health care customers usually

Accepted Answer

A)  return to the same institution. 
B)  find another health care provider. 
C)  complain to the institution. 
D)  none of the above 
A)  return to the same institution. 
B)  find another health care provider. 
C)  complain to the institution. 
D)  none of the above

Question 19

The term "patients" usually means people who are admitted

Accepted Answer

A)  to a group home. 
B)  to an inpatient or outpatient hospital. 
C)  to a long-term care facility. 
D)  all of the above 
A)  to a group home. 
B)  to an inpatient or outpatient hospital. 
C)  to a long-term care facility. 
D)  all of the above

Question 20

Having a patient exercise right before bedtime will help them to sleep better.

Accepted Answer

A) True 
 B)False

Exam 5: Patients, Residents, and Clients

Which of the following is NOT a goal of customer-focused care?

The older a client is, the better they will sleep.

When a patient is being disruptive, it is important to raise your voice to get their attention.

Which of the following activities may be restful to people?

Things to help cross-cultural communication include:

Culture is defined as

When a patient of another culture answers "yes" to all of your questions, this could mean

You should treat all patients, residents, and clients within your care

Patients, families, and visitors will judge the quality of the care based on

A basic human need is

When giving care to your patient it is important to consider

Illness, medication, stress, and anger can cause a patient to exhibit disruptive behavior.

When caring for patients from different cultures, you should

People of different cultures have similar thoughts on illness and treatment and on death and dying.

Which of the following is a "universal gesture"?

The younger a patient is, the worse they will sleep.

For a patient who is mentally ill, you should correct delusions and offer logical arguments to stop their inappropriate behavior.

Unhappy health care customers usually

The term "patients" usually means people who are admitted

Having a patient exercise right before bedtime will help them to sleep better.

The Health Care System

The Role of the Nursing Assistant, Workplace Ethics, and Legal Aspects of Patient Care

Communication Skills

Medical Terminology, Abbreviations, and Specialties

Infection Control

Safety

Body Mechanics: Positioning, Moving, and Transporting Patients

Personal Care of the Patient

The Patients Room

Bedmaking

Admitting, Transferring, and Discharging a Patient

The Human Body

The Musculoskeletal System and Related Care

The Integumentary System and Related Care

The Circulatory System and Related Care

The Gastrointestinal System and Related Care

Nutrition for the Patient

The Urinary System and Related Care

Specimen Collection

The Endocrine System and Related Care of Diabetics

The Reproductive System and Related Care

The Nervous System and Related Care

Emergency Care

Warm and Cold Applications

Care of the Surgical Patient

Special Procedures

Patients With Special Needs

Neonatal and Pediatric Care

Home Health Care

The Older Adult Patient and Long Term Care

Rehabilitation and Return to Self-Care

The Terminally Ill Patient and Postmortem Care

Beginning Your Career As a Nursing Assistant

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