Exam 3: Communication Skills

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The pediatric patient is any patient who is less than 16 years of age.

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A patient complains to you about the care he/she is receiving. To try to give the patient confidence in the hospital, doctors, and nursing staff, you should first report this to

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Examples of "objective" reporting are

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Being polite and considerate is known as empathy.

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Professional boundaries do NOT need to be maintained with communicating with patients.

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In your new role as a nursing assistant, you will be responsible for getting into the habit of observing

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To communicate well with patients, show an interest in what they are saying by talking with the patient, NOT just to or at him/her.

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