Exam 5: Listening

Being intelligent may mean having a better vocabulary, __________.

Because thinking happens at a much faster rate than speaking, effective listening requires that we _________________.

A particularly counterproductive style is that of ________, know-it-alls who automatically write off topics or people as irrelevant or uninteresting. Social convention, however, requires that they at least look like they are listening.

List and explain the six elements of the HURIER model and offer an example of how effective listening is accomplished in each of those elements.

You friend says he loves spending time with you, but you two may have quite different meanings for the word love. So when you tell him "I love you" and get only a sad smile in return, it's clear that __________ got in the way of effective meaning making.

Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is __________.

____________ are memory devices based on patterns drawn from what's heard.

___________ is the difference between most people's rate of speech and the rate at which they can cognitively process language.

People normally speak at a rate of about _____ words per minute, but think at a much faster rate, at least 400 words a minute and much faster than that for some people.

Your instructor calls you by name before class and asks you to see her when the session is over. She says she need to talk to you about…, well, you really don't remember what she said because you heard nothing after "Please see me…" "Please see me…." were _________, hot-button words that carry so much emotion that they cloud reason and impact listening behavior.

The mutual and simultaneous exchange of feedback that ensures the efficient transaction of meaning making between speaker and listener is an important part of the ________ component of the HURIER model.

Because effective listening takes effort, we should ________, listening actively and with purpose.

Which of the following is a common misconception about hearing?

Because listening is important to maintaining our interpersonal relationships, ___________.

Another counterproductive style is that of ________, people so focused on what they want to say that they cannot resist offering input.

___________ is an example of a psychological noise barrier to effective listening.

When we give verbal and non-verbal feedback, our listening becomes _________.

You're trying to listen to the waiter's description of that night's specials, but his accent is simply too heavy. This ______ noise interferes with __________ component of the HURIER model.

Another way to offer that feedback beyond those noncommittal responses is to ________.

List and describe the four forms of noise. Offer an example of each one and a means to overcome its effects on effective listening.